A wee story from Friday:
In order to ensure that my Christmas is "happy and bright" I called Saitek to see if the X52 is available in retail stores in Toronto as the wife is going there December 8th to do most of our shopping. (A pox on the strong Canadian dollar right now btw).
I could not reach ANYONE on the phone.
I figured Thursday was the public holiday and that I should be able to reach someone.
No luck.
So...I call the UK office. Sales dept not answering...tech support line costing me a fortune while on hold.
So, I try the "Personel" department, which was my last option available to me.
I get a very nice lady on the phone and I quickly apologise and tell her what I am looking for...she takes my name and number and says someone will call me back. "Yeah...right" says I, but I give her the number.
About 10 minutes later I get a call from one of the managers in the sales dept. Incredibly helpful fellow. He apologised for me not being able to reach anyone in the US or Canada, but explained there is not a Canadian office in North America and that any calls are routed to the US. He also explained that Saitek had closed their offices on the Friday for Thanksgiving.
He then said he would chase up the sales guys in California on Monday to see if the X52 was available in Canada, where my wife needs to go and how much it will cost. He gave me his name and his direct line to follow up with him in case he doesn't call...but he assured me he would. I believe him, oddly enough, but now I can chase him up if I need to.
As a backup he has already found where I can get the stick in the UK as I can have my step-sister bring it from there (but an even greater pox on the strength of the British pound

).
One way or another I will have my preciousssssssss.
Big thumbs up for the Saitek manager I spoke to...he saved the company a customer.
