Skuzzy says,
"Uh, they need to fire thier network admin. What numpty runs a large network without providing roll-over for DNS requests?"
I say,
Dude have you ever worked at a LARGE ISP or Networking Center? The people at the top are there because of their social skills, not their technical abilites. Every dotcom job I ever had (about 6) my boss was a dumb mofo.
It seems to be the corporate way. Start a company with a couple of brilliant minds. They leave and the positions in the company are filled by friends and freinds of friends with little or no bearing on their skills. Eventually everything implodes and the company goes under or gets it sh*t together.
Because you are absolutely right, this is simply inexcusable and easily avoidable.