Sorry, I guess I should have been more direct. The reason I posted the little story above was to point out that (for awhile at least), this happened to alot of people. It was blamed on the CD's themselves, a defect in the material. I have no idea how that was ever resolved, if it was. But Microsoft will gladly replace your CD as long as you have the Product ID code. You bought it, you have the right to install and use that software forever. You will probably just pay shipping on it. Unless they have totally changed their policies that is.