Originally posted by Clifra Jones
Star basically covers it. I guess what I'm trying to say is that it's not that it can't be fixed it's that getting Savis to fix it is a bit hopeless. Unless the entire thing is down and thier multi-milllion $ customers are screaming they (all Comm. companies, not just Savis) just don't have good customer service. Again as Star says, not only are some of the techs you deal with inexperienced but they sometimes just don't get it. The concept of Q.O.S. just doesn't seem to be somethng they can grasp.
QOS is differant than SLA. AT&T has an excellent SLA where under thier contract they automatically adjust your bill with credits for any down time. When a provider does that you beat ur arse that they are watching and monitoring your line. Personally I am estatic over HT anouncement they are switching to AT&T. As with any cutover we might experience some hiccups. But if my past experience with AT&T data services holds true life will get much better. And besides EVERYONE of importance from Time Warner to MCI have huge peering with AT&T at all the NAPS. My bet is just about everyone will see a marked improvement in reliability and reduced latency to the new site!
GrmRpr
