Originally posted by Sandman
On the other hand, if she had done as she was directed, he may have been more inclined to talk.
Like I said, I wasn't defending her actions. She was out of line, no doubt.
Think of it like this. You are a manager dealing with a disgruntled employee or contractor (something I do a lot on the job, BTW). Or you are a company representative dealing with a disgruntled customer (also something I do a lot on the job).
Are you going to catch more flies with honey or vinegar?
What is more productive, having to impose your will and leaving the person you're dealing with unhappy, or convincing them that they should cooperate?
I know its impossible to prove, but if we had the chance I'd cover any bet you wanted to make that I could have talked that lady out of that car and had her under arrest peacefully, and in very little more time (if more at all) than this cop expended.
A little "yes ma'am" and "please allow me to explain" etc etc sprinkled in with "just the facts" goes a long way toward de-fusing hostile attitudes.
culero