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Author Topic: Major Computer issue  (Read 664 times)

Offline Modas

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Major Computer issue
« on: June 27, 2005, 07:46:13 AM »
Ok -

Here's the scoop.  My girlfriend gets a letter from her ISP stating her email account has been associated with sending out an ENORMOUS amount of spam.  BTW, she is on dial-up.  Forgot to add she is running XP home SP1 and probably has no updates installed either :mad:

So, I go out, get the usual programs (spybot, spyware blaster, trojan hunter, etc) and run them and there are dataminers, tracking things and all sorts of crap on her computer.

I'm trying to install a firewall and anti-virus, but once installed, I cannot run the programs.  On top of that, I cannot bring up task manager to actually see whats running.  I do the CTL-ALT-DEL and it pops up for a second and immediately closes down.  Which is bascially what happens when I try to run the firewall and antivirus.

I've booted up in safemode, and run all the above programs, and found a couple of more problems but at this point, I think I'm over my head as far as being able to clean this up.

Can anyone help me with next steps?  Thanks!
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Offline straffo

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Major Computer issue
« Reply #1 on: June 27, 2005, 07:50:41 AM »
Well ... if you have a good (and current ) anti-virus on your computer you would better plug her disk on your computer.
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Offline Skuzzy

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Major Computer issue
« Reply #2 on: June 27, 2005, 07:57:17 AM »
Or you can do it over the LAN.  Just make sure your computer has all the XP updates and your virus software is up to date.

It sounds like her system has a virus, in which case, if the system cannot be cleaned, then it needs to be completely re-formatted and not save off any files.
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Offline Staga

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Major Computer issue
« Reply #3 on: June 27, 2005, 08:14:34 AM »
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7- Members should remember this board is aimed at a general audience. Posting pornographic or generally offensive text, images, links, etc. will not be tolerated. This includes attempts to bypass the profanity filter.
« Last Edit: June 27, 2005, 01:17:07 PM by MP8 »
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Offline SLO

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« Reply #4 on: June 27, 2005, 08:32:03 AM »
MODAS your girls computer is way to infected...

sounds like your running with hidin processes...

your only chance is to wipe everything and re-install XP, but do get the sp2...
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Offline indy007

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« Reply #5 on: June 27, 2005, 08:43:35 AM »
Quote
Originally posted by SLO
MODAS your girls computer is way to infected...

sounds like your running with hidin processes...

your only chance is to wipe everything and re-install XP, but do get the sp2...


Yeah. I don't even bother to run adaware in most cases nowadays. It's faster & easier just to pop in the XP cd and start over.
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Offline Modas

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Major Computer issue
« Reply #6 on: June 27, 2005, 10:39:50 AM »
crap....

I was afraid of that.  Is it possible to download just SP2 direct from microsoft without using the updater in Windows?  I've got dial-up at home and would prefer to download SP2 separately from work if that is possible.

I wasn't able to find a link to just the SP so I can save it to disk.  Can anyone help me out?

Much thanks!
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Offline Chairboy

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Major Computer issue
« Reply #7 on: June 27, 2005, 11:31:05 AM »
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Offline texace

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« Reply #8 on: June 27, 2005, 11:33:02 AM »
A field in the country, a box of 7.62 and an afternoon off is the best way to deal with computer issues. ;)

I'll talk with my brother and see what he recommends to do.
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Offline JB66

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Major Computer issue
« Reply #9 on: June 27, 2005, 12:08:52 PM »
Check to see if you still have administrator rights.  We had a system like this come into the shop, after evaluating the time it would take to clean it vs. the time to wipe it and do fresh installs, the fresh install won.

Here is a link to a free anti-virus program.

 http://www.free-av.com/

The ms beta spyware thing works pretty good.

Good luck.
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Offline Modas

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« Reply #10 on: June 27, 2005, 12:26:32 PM »
Quote
Originally posted by Chairboy
Try this:

http://download.microsoft.com/download/1/6/5/165b076b-aaa9-443d-84f0-73cf11fdcdf8/WindowsXP-KB835935-SP2-ENU.exe


Excellent!  Thanks Chair!

JB - Yeah, my IT guy here at work told me about the MS beta program as well.  

And if worse comes to worse, I'll be taking Tex's advice and capping it with a couple of 12 gauge slugs.....
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Offline Elfie

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« Reply #11 on: June 27, 2005, 01:46:32 PM »
Silat has a post in the tech support section with links to all kinds of FREE anti-malware type programs. Not sure how he finds all that free stuff, but they do work very well! :)

Download and install them, then just make sure they get updated regularly and you should be good to go, after a reformatt that is.
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Offline Curval

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Major Computer issue
« Reply #12 on: June 27, 2005, 01:54:47 PM »
Here ya go...Silat posted this in a thread of mine recently:

I recommend you or anyone else who has a problem with hijackers go here http://help.lockergnome.com/ .Register. You will then be able to post. By post I mean post a HIJACKTHIS log. After you register click on "PROBLEM SOLVERS" forums. Then click on "HIJACKTHIS LOGS". Post your problem in the HIJACKTHIS FORUM. An expert will get to you within a few days to guide you to a clean machine  

You may submit your HijackThis log files to any of the below Forums for
expert analysis. I personally like http://help.lockergnome.com/ As this is where I learned to read Hijackthis logs.
Note that all Forums require Registration prior to posting

(http://aumha.net/viewforum.php?f=30)
(http://www.bleepingcomputer.com/forums/forum22.html)
(http://castlecops.com/forum67.html)
(http://forums.maddoktor2.com/index.php?showforum=17)
(http://www.spywarewarrior.com/viewforum.php?f=2)
(http://forums.spywareinfo.com/index.php?showforum=18)
(http://www.wilderssecurity.com/forumdisplay.php?f=24)
(http://boards.cexx.org/viewforum.php?f=1)
(http://www.malwarebytes.biz/forums/...php?showforum=5)
(http://forum.gladiator-antivirus.com/index.php)
(http://www.dslreports.com/forum/security)



http://www.spywareinfo.com/~merijn/downloads.html - Download Hijackthis. Put it in a new folder named "Hijackthis". Put the folder on c drive. This is important for proper logging of info when you get hijacked. Do not use this program unless you completely know what you are doing. FREE


http://www.javacoolsoftware.com/downloads.html - download and install : SpywareBlaster and SpywareGuard FREE
http://customblockinglist.cjb.net/ - Spyware Blaster Custom Blocking List Free!



http://www.safer-networking.org/index.php?page=download - Download and install Spybot - Search & Destroy FREE


http://www.intermute.com/products/cwshredder.html - CWShredder Download the standalone version. FREE

http://www.lavasoftusa.com/support/download/ - Download the free version of Adaware and install. Or pay for the advanced version if you want. FREE

http://www.microsoft.com/athome/sec...re/default.mspx - Windows AntiSpyware (Beta) FREE

ANTI VIRUS PROGRAMS
http://free.grisoft.com/doc/Get+AVG+FREE/lng/us/tpl/v5 - AVG
If you don't have an antivirus program and don't want to pay for one then get AVG . It is free and good. FREE
http://www.avast.com/eng/down_home.html - AVAST
To use the Home Edition, you should register it. After the installation you have 60 days to do the registration. The registration process is very easy and will take you only a couple of minutes.
http://www.free-av.com/ -ANTI-VIR another antivirus FREE

WINDOWS CLEANER
http://www.ccleaner.com/ - Crap Cleaner. Windows system cleaner like Window Washer FREE

HOST FILE INFORMATION
https://netfiles.uiuc.edu/ehowes/www/resource.htm - IE-SPYAD (IE Restricted zone list) Free!



If you dont have an antivirus you can do free scans at
Trend Micro - Free online virus Scan
http://housecall.trendmicro.com/
http://housecall.antivirus.com

McAfee Security - FreeScan
http://www.mcafee.com/myapps/mfs/default.asp

Panda ActiveScan - Free online scanner
http://www.pandasoftware.com/active...n_principal.htm

Computer Associates:
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx

DialogueScience:
http://www.antivir.ru/english/www_av/

F-Secure:
http://support.f-secure.com/enu/home/ols.shtml

BitDefender
http://www.bitdefender.com/scan/license.php

Freedom Online scanner
http://www.freedom.net/viruscenter/index.html

ClamWin
http://www.clamwin.com/index.php?op...id=21&Itemid=56


All the downloaded programs need updating regularly.




Lew/+Silat
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Offline Vulcan

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Major Computer issue
« Reply #13 on: June 27, 2005, 02:10:01 PM »
Your best bet is to wipe it and start from scratch. Its pretty obvious the system has been comprimised, and anti-spyware never gets a 100% hitrate.
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Offline lada

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Major Computer issue
« Reply #14 on: June 27, 2005, 03:09:01 PM »
Post picture of your girlfriend and i will try to recall some good advise :D


But if its realy fubared i think it takes like 30 mins to install Xp ?

LOL Curval.... thats an interesting aproach... Install so many protection softwares, that your computer will become so slow, that non of virus's or spywares will execute untill 5PM :D
« Last Edit: June 27, 2005, 03:11:50 PM by lada »
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