HTC gets e-mail. Downloads E-mail. When they get to opening the e-mail they'll determine what plane the skin goes for and issue you a serial number for your records and a form letter saying "We'll review the skin and get back to you". Then the skin gets put in whatever queue HTC has. I don't know if they just use the skin viewer now, or if they check it out in-game (which always looks better, IMO). I don't know if they just have 1 person look at it (or both the art guys -- Supa and Nate), or if they all check it out and say "hey that looks cool" or "no, it needs work" -- regardless, they make a decision, and then whenever they can, get back to you letting you know if it's been accepted or if they think it needs work in certain areas.