The woman who took the call deserves a medal....she was spectacular in reassuring the child, getting the information sensitively and you could tell she was holding onto the child with her voice. What a woman, I'd like to meet her. And what a brave kid! Poor thing, her life has probably changed for the worse. poor, poor kid.
Listening to the whole thing was very goulish but I'm glad I did.
and yes, I cried when I heard it.
Ravs