I remember too well those days, working your butt off to diagnose a problem, them having to wait seemingly forever for the "service advisor" to get with the customer and get their approval to do the work or not.
I got burnt out fast, but that was my own fault. I was young, just out of school, married with a newborn, and I needed a job, so I didn't stand up for myself and fight for fair wages. When I went to commission work, they started me out at $7/hour commission. Boy was I stupid!
Other technicians told me I should have been making $12 or above, based on the fact that I had passed ALL my ASE Certifications. I put up with it for a while, like a year, then started looking around when I realized I was the only tech in the Amarillo area who was installing air conditioners on Fords and Chevy/GMC's.....but I worked at a Nissan dealership!
What an adventure........you had to remove the whole dash assembly, the heater core/air box assembly, then get out the ole SawzAll and start hacking and slicing........then you got to rearrange some of the ECU wires to different pins, then maybe, put it back together.
After doing more than a few of them, I could get the Cavaliers refitted and charged and out the door in 4 hours, from the time I pulled it into my bay until I drove it out.
Only did a couple Fords...won't even mention them.
Chevy and GMC trucks........the job paid 6 hours (for some reason, they paid us the same as they did for an installation on a Nissan vehicle, but more on that later), but after about 50 installations, the fastest I could get it down to was 12 hours. Figure if I got just ONE of those installations done a day, I was making a grand total of 42 bucks. And I was trying to support a family.......
Fast forward a few months......
The service advisor and myself had a less than friendly relationship, but I tried to remain professional about things. I tried to be honest about those installations and how long each one would take. I repeatedly asked him, then finally just outright TOLD him that the trucks were 12 hour jobs, and not to promise the customer the customer would be finished in less time than that.
In the meantime, I was referred to another privately own shop across town. I went in, talked to the owner/operator, found out what he was supposed to be all about, did an imprompt interview with him, and he offered me a job. It sounded like a good deal: $12.50/hour commission.
Let me do a little backtracking here: Like I said, I had a wife, stepson, and a newborn to support. We had one car, which I left for her to use in case our baby got sick (he was 8 weeks premature), so I rode to work with the service manager every day, as he lived out by me.
My Monday-Friday workday went something like this:
Up at 4AM, shower, smoke a cigarette or two, drink a cup of coffee, then wait for him to arrive at 5:15AM. It was a 20 minute drive across Amarillo to where the dealership was located, so we usually arrived there at 5:35-5:40AM.
We usually had three or four used cars that needed inspecting and repair estimates done each and every day, so I would grab one, or two, do my inspection, make my parts list, then take that to my box so I could get parts prices, so I could take THAT to the service advisor or manager.
Customers usually started showing up about 8AM or so, depending on if they read the Amarillo paper and saw that we opened at 6AM for early birds.
Depending on what came in, I did everything from the heavy line stuff, which was clutches and rear end problems, to A/C installation on new cars, to new vehicle inspections, to alignments, to brake jobs.....pretty much any and everything.
At the end of the day, I rode home, again with my service manager. By now, it was 9PM (or after) and I was beat.
My last day at the dealership started out normally.
I was doing a brake job on a customer's car, she was waiting on it, and the service advisor, in all his wisdom, drove a new Chevy truck into the service entrance, then called me to the desk to tell me, "You gotta take that car off your lift and get this truck in there. I promised them we'd have it done by noon."
Now, seeing as it was after 9AM, I just chuckled and told him something like "haha, really funny" and started walking back to my bay.
The guy comes running over, gets in front of me to make me stop, then yells at me to get the "*****" car down NOW and get busy on that truck, cause HE promised them.....
I guess my manager saw my hand tighten on the wrench in my right hand, cause he came out of his office and asked what the problem was.
I proceeded to explain the situation from my side, which was I had a customer waiting on her car, I was right in the middle of turning her front rotors, and could not just put the car down right that second.
Nodding that he understood that, the manager asked the advisor what the rush was, and was told the same thing, that the truck was promised to be finished and delivered by noon. And I "had better by God get it done" cause he promised it.
That was it for me.
I asked the manager if he and I could talk in his office, we went in and shut the door, I then vented a bit about the BS I was taking from the service advisor, and how he was making promises that could not be kept, and I was tired of it and through doing the A/C installs, especially for the hours it was paying.
I then told him that I had been offered another job, and where, and how much they were offering me.
He told me good luck, shook my hand, then asked me to back my truck ( I had managed to pick up an old Chevy pickup for $200 when our income tax return came in) into the shop and load all my tools up, as I was not working there anymore. "No hard feelings, we just feel your heart won't be in it anymore since you have someplace else to go."
Anyway.............
The next job burnt me out on working on other people's cars.
True, I was making more money per commission hour, but my new employers didn't flag your tickets, so you had no idea how many hours you had put in that day. They were trying out a Chiltons Labor Guide on computer, and they left it out in the shop. A couple of the other guys looked up how much they were supposed to be making per job, and got mad when they found out how much they were really getting paid, so the computer and all the manuals got moved inside where the boss and his wife (also a co-owner of the shop) could keep an eye on them.
"You don't need to know how much the job pays....we take care of that".......and I started looking really hard at my paychecks.
Heavy line work usually pays really well.....we had a contract with Southwestern Bell to do the service and maintenance on all their trucks, all of which were Fords, and those trucks are HEAVY when they get loaded up with tools and equipment, so I was doing a clutch job a day, sometimes every other day. (Before you comment on me being slow, I will add that for some reason, a lot of the SWB trucks had transmissions and other powertrain parts with big "EXPERIMENTAL" stickers all over them, so it was not always easy to get the parts to get them back on the road.)
I knew something wasn't right, cause I was bringing home no more than I had at the Nissan dealership each pay period.
When I talked to the boss about it, his only comment was "you leave here everyday at 6, like everyone else does. If you would stay an hour or two later each night I bet you could make more money."
I went home, thought about it, thought about how we had to call the parts houses ourselves after we diagnosed the problem, then take out work ticket to his wife so she could figure the labor cost and call the customer to get approval for the work........sometimes she got off her butt and did it quickly, but more often, you would have a one or two hour window where you did not know whether or not you were gonna get to do the work, and if you had to tear into the car to find the problem, that meant more time to put it back together enough to get it off your lift and try to get another car in so you could make some money that day......
Next day, I drove my old 1970 Chevy half ton up there, backed her into my stall, loaded up my boxes of tools, walked in to the office, told them both to kiss my arse, and away I went.
I still enjoy working on my stuff, and I do work on other people's cars, but all I ask is that they buy their own parts. I don't charge anything for labor, and that takes away all my enjoyment, and......in my mind, it creates a liability I don't want.......
Sorry for rambling.......you just brought back some old, OLD memories....