Hey AP, I got the same thing.
I like the phone, sleek, slender, lighter and more stylish. I also get better signal and I like the brightness.
As for the music, I too am having the same problem.
You are supposed to install the drivers first, then WMP10 (this is where a problem comes into play for me), then able to plug and go with your phone.
My problem is that I already have WMP10, but Verizon CD wants to install it again, resulting in something a problem with moving my licenses. Tried rolling back WMP back to 9, then doing over, same problem.
Aside from that, you can sign up with Verizon's music download program for like 15 bucks a month for unlimited downloads, which can go directly to the phone. I may try this.
I'm sure this didn't help, but you aren't alone. PM me sometime on your progress because I love the phone and I want the music aspect of it to work!