Author Topic: screen freezefollowed by disco (Read 489 times)

68Hall · « **on:** July 07, 2006, 03:47:50 PM »

Okay here's what is happening.
When I go into the hangar to change ords, the screen freezes and I then get dicoed.
The same thing happens shortly after takeoff.
I'm able to use field guns for longer periods up to about 15 minutes, then screen freeze, radio vox gets caught in a loop, like a broken record, then lost udp.
Where do we need to start on trouble shooting

BTW here's some history. I had an internet connection p[roblem that took me away from the game. I had to remove malware, and browser hijackers. Afterwards I reinstalled windows, but couldn't reconnect.
I've had comcast out to poke around, after buying a new bb modem and now I have a strong internet connection.
It is now, on the current patch, that I can't play the game without the above issues.
I played the game fairly smoothly prior to removing malware, and reinstalling windows xp.

SO...
where to from here?

Thanks folks.

StarOfAfrica2 · « **Reply #1 on:** July 07, 2006, 04:45:59 PM »

More than likely its a driver issue, my first guess would be sound card. Post a copy of the Direct X diagnostic so we can see hardware and drivers being used, best place to start.

68Hall · « **Reply #2 on:** July 08, 2006, 12:13:40 AM »

Okay. how do I find that info and post it? Thanks.

StarOfAfrica2 · « **Reply #3 on:** July 08, 2006, 03:58:12 AM »

Start menu -> Run -> type "dxdiag" into the dialog box (without the quote marks) and hit enter. When the direct X diagnostic utility starts, go to the last page and there is a button that says "save all info". Click that button and save the text file somewhere easy to find (usually keep mine on the desktop). Copy and paste about the first 1/3 of it here, enough to show the devices on your computer and the drivers for them.

68Hall · « **Reply #4 on:** July 08, 2006, 02:35:37 PM »

okay thanks,
here it is. let me know if you need more.

------------------
System Information
------------------
Time of this report: 7/8/2006, 15:25:33
Machine name: ELLIOTT-FH8OHD1
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Language: English (Regional Setting: English)
System Manufacturer: Gateway
System Model: E-6000
BIOS: Default System BIOS
Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz
Memory: 1024MB RAM
Page File: 370MB used, 2091MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: The file nv4_disp.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer. DirectDraw test results: All tests were successful.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce4 Ti 4600 (Gateway)
Manufacturer: NVIDIA
Chip type: GeForce4 Ti 4600
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0250&SUBSYS_87281462&REV_A3
Display Memory: 128.0 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Gateway VX1120
Monitor Max Res: 2048,1536
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.6177 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 7/15/2004 11:42:00, 3740032 bytes
WHQL Logo'd: No
WHQL Date Stamp: None
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 7/15/2004 11:42:00, 2459712 bytes
Device Identifier: {D7B71E3E-4110-11CF-F36F-22A702C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0250
SubSys ID: 0x87281462
Revision ID: 0x00A3
Revision ID: 0x00A3
Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {212DC722-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YUY2,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YUY2,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFilteri ng
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
{212DC722-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFilteri ng
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: All tests were successful.
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: SB Audigy Audio [DF80]
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0004&SUBSYS_00581102&REV_03
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ctaud2k.sys
Driver Version: 5.12.0001.0252 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/19/2002 11:47:50, 837548 bytes
Other Files:
Driver Provider: Creative
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 4000, 191999
Static/Strm HW Mix Bufs: 32, 30
Static/Strm HW 3D Bufs: 32, 30
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: The tests were cancelled before completing.

Description: Modem #0 Line Playback (emulated)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID: 1
Product ID: 81
Type: Emulated
Driver Name:
Driver Version:
Driver Attributes:
WHQL Logo'd:
Date and Size:
Other Files:
Driver Provider:
HW Accel Level: Full
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
Description: SB Audigy Audio [DF80]
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: ctaud2k.sys
Driver Version: 5.12.0001.0252 (English)
Driver Attributes: Final Retail
Date and Size: 7/19/2002 11:47:50, 837548 bytes
Cap Flags: 0x41
Format Flags: 0xFFF

Description: Modem #0 Line Record (emulated)
Default Sound Capture: No
Default Voice Capture: No
Driver Name:
Driver Version:
Driver Attributes:
Date and Size:
Cap Flags: 0x20
Format Flags: 0x0

-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
SB Audigy Audio [DF80], Software (Kernel Mode), Output, DLS, Internal
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
SB Audigy Synth A [DF80] [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
SB Audigy Sw Synth [DF80] [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
SB Audigy Synth B [DF80] [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: Not run

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Logitech Extreme 3D Pro USB
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC215
FF Driver: n/a

Device Name: Logitech WingMan Formula Force GP USB
Attached: 1
Controller ID: 0x1
Vendor/Product ID: 0x046D, 0xC293
FF Driver: C:\WINDOWS\system32\WmJoyFrc.dll
FF Driver Date: 4/12/2005 19:09:50
FF Driver Version: 4.60.0345.0000
FF Driver Size: 159744 bytes

Poll w/ Interrupt: No
Registry: OK

StarOfAfrica2 · « **Reply #5 on:** July 08, 2006, 07:49:43 PM »

Audio driver probably needs updated, mine is the same but a year newer. Also try turning down your hardware acceleration on your sound to no more than 3/4 instead of Full.

Then just to be safe I'd reinstall Direct X as well, to make sure none of the DX files are corrupted.

68Hall · « **Reply #6 on:** July 08, 2006, 09:47:33 PM »

I've now done all of the above. no change at all. I used to be able to stay well connected. I'm getting ready to say screw it, and terminate my account.

StarOfAfrica2 · « **Reply #7 on:** July 09, 2006, 03:00:20 PM »

Only other thing i can think of is to reinstall Aces High, in case the install got corrupted somehow. Unless you've already done that. Unless Skuzzy has some ideas. Wish I could be more helpful.

68Hall · « **Reply #8 on:** July 09, 2006, 03:10:23 PM »

I think it may be a windows problem.
Twice it froze last night/and/or failed to intitialize and left the following error messages
the first: C:\DOCUME~1\Elliott\LOCALS~1\Temp\ed1f_appcompat.txt

the second: C\DOCUME~1\Elliott\LOCALS~1\Temp\3ee1_appcompat.txt

Now I don't have the first clue what that means, but these were the error report messages sent. I couldn't find a way to copy the other info.

NHawk · « **Reply #9 on:** July 10, 2006, 05:53:14 AM »

If you haven't already done so, try this...

Go to control panel, select Windows Firewall, click on the exceptions tab and click "Add Program" and add aceshigh.exe.

StarOfAfrica2 · « **Reply #10 on:** July 10, 2006, 08:48:50 AM »

I would think if its a firewall problem it wouldnt let him into the arenas.

I guess it could be a A/V thing, since it interferes with the individual packets. Could be a overheat issue too, but if there was no problem there before I doubt it just suddenly cropped up. Unless there have been hardware changes as well?

68Hall · « **Reply #11 on:** July 10, 2006, 03:30:30 PM »

Windows firewall is disabled completely. The only new hardware is my lyksis bb modem. My connextion is good there.

38ruk · « **Reply #12 on:** July 11, 2006, 12:05:56 AM »

looking around quick and found others with this issue .
http://www.ntcompatible.com/thread25498-1.html

StarOfAfrica2 · « **Reply #13 on:** July 11, 2006, 11:54:21 AM »

Main thing I see in common with the people in that thread linked was that they have all kinds of stuff running in the background while they are gaming. Could definitely cause problems with a game like AH that uses so much CPU attention.

Since this was a fresh Windows install I didnt really go that direction, but ...............

Running any programs in the background while AH is running? P2P or file sharing? Anything?