HiTech, that was the most well-thought-out reply I've seen yet. VERY clearly explains the amount of time, effort, and love that go into this game.
I just recently signed up to fly again due to the arena change. I always love seeing what so many people are crying about, and I gotta say, it's actually a little better this way. The horde is pretty well gone, even in LW when I was flying. Being a manager I understand that some people cannot be pleased no matter what you do, but they are in the minority.
Unfortunately this minority is also rather vocal when they don't get exactly what they want. It may seem sometimes to you, Dale, or to subscribers of the game, that EVERYONE hates the game, hates the staff, and hates the other players, but the majority are just silent. People don't usually call you up to say "Dude, I love this game!"
But most of us do.