Its business decision's, he is a business owner with vested interests, the complainers only vested interest is "mom can you pay my ah account this month its only 14.95 please ma" HT's a big boy he can take it, there's bigger issues on a weekly\monthly basis that are way more stressful like how to deal with the Vista rollout and is MS going to change something at last minute and break something, or whats the next Hiproglo video card going to ****up...
Im guilty sometimes of venting... Give users a forum to vent and they will, if its to much stress then turn the forum off completely and go back to straight email venting! Life is to short to stress over a game!
TJ