Starting aces high?

[wingman9]

When i try to start aces high from my desktop i double click the icon, then it looks like aces high is going to start but at the last minute a error comes up saying this program has encountered a problem and must close. Why is it doing this and how do i get into aces high? I used to play for about a year but stopped after my computer crashed, now im just trying to play again. Whats wrong?

[Schatzi]

Sounds like some hardware/driver conflict.


Wed need to have your system specs to be able to tell you more. Can you post the top third (we dont need the whole shebang, only the "devices" part) of a dxdiag output here?

Here are the steps to do this:

1) Go to "Start" from the Windows desktop
2) Select "Run" from the pop up menu
3) In the Run dialog box, type DXDIAG and press
4) After a few seconds the DXDIAG utility will be ready (the progress indicator in the lower left corner will disappear).
5) Run the video and sound diagnostics (Select the Display and Sound tabs to do this).
6) Press the "Save All Information" button
7) This will save the DXDIAG data to a file of your choice

[RPRS RAAF]

I have the info required and i can attach, but i dont think it is the requirements because its a brand new dell computer so take a look anyway.. thanks

------------------
System Information
------------------
Time of this report: 12/12/2006, 13:48:47
       Machine name: KS
   Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
           Language: English (Regional Setting: English)
System Manufacturer: Dell Computer Corporation
       System Model: OptiPlex GX260              
               BIOS: Default System BIOS
          Processor: Intel(R) Pentium(R) 4 CPU 2.00GHz
             Memory: 1022MB RAM
          Page File: 295MB used, 1398MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
  DirectX Files Tab: No problems found.
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Music Tab: No problems found.
          Input Tab: No problems found.
        Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (n/a)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
        Card name: RADEON 7500 Family (Microsoft Corporation)
     Manufacturer: ATI Technologies Inc.
        Chip type: RADEON 7500 AGP (0x5157)
         DAC type: Internal DAC(400MHz)
       Device Key: Enum\PCI\VEN_1002&DEV_5157&SUBSYS_103A1002&REV_00
   Display Memory: 32.0 MB
     Current Mode: 800 x 600 (32 bit) (60Hz)
          Monitor: Plug and Play Monitor
  Monitor Max Res: 1600,1200
      Driver Name: ati2dvag.dll
   Driver Version: 6.14.0010.6462 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail
 Driver Date/Size: 8/4/2004 00:56:42, 201728 bytes
      WHQL Logo'd: Yes
  WHQL Date Stamp: n/a
              VDD: n/a
         Mini VDD: ati2mtag.sys
    Mini VDD Date: 8/3/2004 22:29:28, 701440 bytes
Device Identifier: {D7B71EE2-1217-11CF-8C6A-3030A1C2CB35}
        Vendor ID: 0x1002
        Device ID: 0x5157
        SubSys ID: 0x103A1002
      Revision ID: 0x0000
      Revision ID: 0x0000
      Video Accel: ModeMPEG2_D ModeMPEG2_C
 Deinterlace Caps: {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
         Registry: OK
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled
DDraw Test Result: Not run
 D3D7 Test Result: Not run
 D3D8 Test Result: Not run
 D3D9 Test Result: Not run

-------------
Sound Devices
-------------
            Description: SoundMAX Digital Audio
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: PCI\VEN_8086&DEV_24C5&SUBSYS_01261028&REV_01
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: smwdm.sys
         Driver Version: 5.12.0001.3538 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 12/19/2002 17:48:48, 539008 bytes
            Other Files:
        Driver Provider: Analog Devices
         HW Accel Level: Full
              Cap Flags: 0xB5B
    Min/Max Sample Rate: 8000, 48000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
            Description: Microsoft LifeCam VX-3000.
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: usbaudio.sys
         Driver Version: 5.01.2600.2180 (English)
      Driver Attributes: Final Retail
          Date and Size: 8/3/2004 23:07:56, 59264 bytes
              Cap Flags: 0x41
           Format Flags: 0x4

            Description: SoundMAX Digital Audio
  Default Sound Capture: No
  Default Voice Capture: No
            Driver Name: smwdm.sys
         Driver Version: 5.12.0001.3538 (English)
      Driver Attributes: Final Retail
          Date and Size: 12/19/2002 17:48:48, 539008 bytes
              Cap Flags: 0x41
           Format Flags: 0xCCC

-----------
DirectMusic
-----------
        DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
     DLS Version: 1.00.0016.0002
    Acceleration: n/a
           Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
                  SoundMAX Digital Audio, Software (Kernel Mode), Output, DLS, Internal
                  Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                  Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
        Registry: OK
     Test Result: Not run

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

Poll w/ Interrupt: No
         Registry: OK

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x24C4
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 8/3/2004 23:08:44, 57600 bytes
| Driver: usbd.sys, 8/23/2001 23:00:00, 4736 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 8/4/2004 00:14:38, 52736 bytes
| Driver: kbdclass.sys, 8/3/2004 23:58:34, 24576 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 8/4/2004 01:01:08, 40840 bytes
| Driver: kbdclass.sys, 8/3/2004 23:58:34, 24576 bytes
|
+ Logitech USB Wheel Mouse
| Vendor/Product ID: 0x046D, 0xC00E
| Matching Device ID: hid\vid_046d&pid_c00e
| Service: mouhid
| Driver: mouclass.sys, 8/4/2004 02:05:44, 23040 bytes
| Driver: mouhid.sys, 8/23/2001 23:00:00, 12160 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 8/4/2004 01:01:08, 40840 bytes
| Driver: mouclass.sys, 8/4/2004 02:05:44, 23040 bytes

[Schatzi]

Your vid card driver looks a little old. Try updating that one, you can get the latest Catalyst Drivers here:
http://ati.amd.com/support/driver.html


If that doesnt help, try deleting the video8.cfg file in your game settings folder (by default thats C:\Programs\HTC\Aces High II\Settings) and when the game does starts, on first screen go to VIDEO SETTINGS, set resolution to 1024x768 and texture size to 256. Do not preload skins. If both "optimization terrain/objects" are not greyed out, check those. (Note: If they *are* geyed out, do not check them in the game GRAPHIC SETTINGS either - that is possible but will crash the game).


And set the Hardware accelleration in the dxdiag sound tab to 3/4 "Standard", not Full.

[Skuzzy]

Do not use the latest Catalyst drivers.  They will cause other problems with your video card.  Try using the Ctalyst 4.12 drivers.  The ones you are using came from a Microsoft update.

I do not believe it is a video card driver issue, but it could be.  If you do not get the opening screen, with the clipboard, something else is usually wrong.

[Schatzi]

Originally posted by Skuzzy
Do not use the latest Catalyst drivers.  They will cause other problems with your video card.  Try using the Ctalyst 4.12 drivers.  The ones you are using came from a Microsoft update.

Im sorry, i didnt know that. Thanks for clearing it up Skuzzy!

[fuzeman]

---------------
Display Devices
---------------
Display Memory: 32.0 MB
Current Mode: 800 x 600 (32 bit) (60Hz)
Monitor: Plug and Play Monitor

__See if you can get the actual .inf files for your monitor.
It should list the specific monitor and not 'default' or 'Plug and Play' for best performance.

-------------
Sound Devices
-------------
 HW Accel Level: Full

__Change your sound acceleration to 3/4 or standard.

These are two minor details but details you want to change none the less.

[Skuzzy]

I should clarify,  That only applies to the original 9000 series, and earlier ATI cards.  Some of the renumbered (ATI8500 = X300, for example) cards might need the older drivers as well.

[Schatzi]

Originally posted by Skuzzy
I should clarify,  That only applies to the original 9000 series, and earlier ATI cards.  Some of the renumbered (ATI8500 = X300, for example) cards might need the older drivers as well.

Thanks!

[RPRS RAAF]

If you do not get the opening screen, with the clipboard, something else is usually wrong.

I dont get the clipboard or the background at the start i get a black screen like im meant to, (i know because i used to have it) and then it just stays black with an error message saying you can report this to m/s..

If that doesnt help, try deleting the video8.cfg file in your game settings folder (by default thats C:\Programs\HTC\Aces High II\Settings) and when the game does starts, on first screen go to VIDEO SETTINGS, set resolution to 1024x768 and texture size to 256.

I havnt got any files in that folder  i went to folder options and tried to unhide the files but nope nothing..

Folders without files :
htcl
missions
missres
settings
skins
squads

[Schatzi]

RPRS, you say that you used to get the login screen. Was there anything you *changed* before it stopped working? Like something on your computer or some game settings? Maybe updated drivers?

All those folders you list can be empty when you havent started the game yet, or havent saved a mission etc etc....

Try deleting the whole settings folder - the game should recreate one on startup. If that doesnt help, we need a dxdiag output to be able to troubleshoot further.