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Author Topic: Problem starting AH Demo  (Read 556 times)

Offline FlyingFish

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Problem starting AH Demo
« on: January 28, 2007, 02:48:48 PM »
I just downloaded the AH II Demo. I took about 20 minutes, and installation about 30 seconds (did I install it right?)

So I click on the icon to start the game, and a white screen appears with a serious error popup. How do I fix it?

Thanks a lot!

Here is a screenshot of the error and my System Info...




------------------
System Information
------------------
Time of this report: 1/28/2007, 00:04:42
       Machine name: CSI2
   Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
           Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
       System Model: Satellite A25
               BIOS: v1.10  
          Processor: Intel(R) Pentium(R) 4 CPU 2.66GHz
             Memory: 480MB RAM
          Page File: 328MB used, 795MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
  DirectX Files Tab: No problems found.
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: The file tbhsd.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.
        Sound Tab 3: The file tbhsd.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.
        Sound Tab 4: The file tbhsd.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.
        Sound Tab 5: The file tbhsd.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.
          Music Tab: No problems found.
          Input Tab: No problems found.
        Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (n/a)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
        Card name: Trident CyberALADDiN-P4  v6.4612.22ICD_SE_NP
     Manufacturer: Trident
        Chip type: Trident CyberALADDiN-T
         DAC type: Integrated RAMDAC
       Device Key: Enum\PCI\VEN_1023&DEV_8820&SUBSYS_00011179&REV_82
   Display Memory: 32.0 MB
     Current Mode: 1024 x 768 (32 bit) (60Hz)
          Monitor: Default Monitor
  Monitor Max Res:
      Driver Name: tridxp.dll
   Driver Version: 6.14.0001.0010 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail
 Driver Date/Size: 4/24/2003 18:38:26, 760960 bytes
      WHQL Logo'd: Yes
  WHQL Date Stamp: n/a
              VDD: n/a
         Mini VDD: tridxpm.sys
    Mini VDD Date: 4/24/2003 18:39:38, 248448 bytes
Device Identifier: {D7B71EC3-CB60-11CF-C372-002023C2CB35}
        Vendor ID: 0x1023
        Device ID: 0x8820
        SubSys ID: 0x00011179
      Revision ID: 0x0082
      Revision ID: 0x0082
      Video Accel: ModeMPEG2_A ModeMPEG2_C ModeMPEG2_B ModeMPEG2_D
 Deinterlace Caps: n/a
         Registry: OK
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled
DDraw Test Result: Not run
 D3D7 Test Result: Not run
 D3D8 Test Result: Not run
 D3D9 Test Result: Not run

-------------
Sound Devices
-------------
            Description: SoundMAX Digital Audio
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: PCI\VEN_10B9&DEV_5451&SUBSYS_02211179&REV_02
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: smwdm.sys
         Driver Version: 5.12.0001.3542 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 1/28/2003 13:32:02, 541376 bytes
            Other Files:
        Driver Provider: Analog Devices
         HW Accel Level: Full
              Cap Flags: 0xB5B
    Min/Max Sample Rate: 8000, 48000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

            Description: Tunebite High-Speed Dubbing
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: root\tbhsd
        Manufacturer ID: 1
             Product ID: 65535
                   Type: WDM
            Driver Name: tbhsd.sys
         Driver Version: 2.00.0000.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: No
          Date and Size: 9/18/2006 11:54:48, 16640 bytes
            Other Files:
        Driver Provider: RapidSolution Software
         HW Accel Level: Full
              Cap Flags: 0xB5B
    Min/Max Sample Rate: 44100, 44100
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

            Description: Tunebite High-Speed Dubbing
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: root\tbhsd2
        Manufacturer ID: 1
             Product ID: 65535
                   Type: WDM
            Driver Name: tbhsd.sys
         Driver Version: 2.00.0000.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: No
          Date and Size: 9/18/2006 11:54:48, 16640 bytes
            Other Files:
        Driver Provider: RapidSolution Software
         HW Accel Level: Full
              Cap Flags: 0xB5B
    Min/Max Sample Rate: 44100, 44100
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

            Description: Tunebite High-Speed Dubbing
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: root\tbhsd3
        Manufacturer ID: 1
             Product ID: 65535
                   Type: WDM
            Driver Name: tbhsd.sys
         Driver Version: 2.00.0000.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: No
          Date and Size: 9/18/2006 11:54:48, 16640 bytes
            Other Files:
        Driver Provider: RapidSolution Software
         HW Accel Level: Full
              Cap Flags: 0xB5B
    Min/Max Sample Rate: 44100, 44100
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

            Description: Tunebite High-Speed Dubbing
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: root\tbhsd4
        Manufacturer ID: 1
             Product ID: 65535
                   Type: WDM
            Driver Name: tbhsd.sys
         Driver Version: 2.00.0000.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: No
          Date and Size: 9/18/2006 11:54:48, 16640 bytes
            Other Files:
        Driver Provider: RapidSolution Software
         HW Accel Level: Full
              Cap Flags: 0xB5B
    Min/Max Sample Rate: 44100, 44100
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run
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Offline The Fugitive

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      • Fugi's Aces Help
Problem starting AH Demo
« Reply #1 on: January 28, 2007, 03:29:59 PM »
you didn't down load a DEMO, you downloaded the whole game !  :) Unfortunately it looks like your computer isn't up to the task of running Aces High. You are under powered in both ram and video card.

If you turn everything down to the very bare minimum you might get it to run, but it won't be pretty.
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Offline Schatzi

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Problem starting AH Demo
« Reply #2 on: January 28, 2007, 03:35:18 PM »
Hi Flying Fish!

Try updating your graphics chip driver (your version is from 2003!).


Still youll probably have trouble running Aces High with this graphics chip/system. Integrated graphics chips handle AH mediocre at best, with some it does not work at all.
Youre also very low on memory. If you get it to work at all, youll have to go for the lowest vid/graphics settings. In all honesty, I do not believe the game will be very playable online with that Laptop.

By the way, what you downloaded is not a Demo, but the full version of the game. Download/install time sounds about right. The game software in itself is free, but for online gaming (no AI in offline!) youll have to pay a monthly fee of 14.95 USD. You get a two week free trial for online play however.



Good luck!


PS: Sound hardware accelleration needs to be lowered to STANDARD.
« Last Edit: January 28, 2007, 03:37:26 PM by Schatzi »
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Offline FlyingFish

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Problem starting AH Demo
« Reply #3 on: January 28, 2007, 03:45:56 PM »
So what Graphics card do you suggest? Or should I update the Trident?
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Offline FlyingFish

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Problem starting AH Demo
« Reply #4 on: January 28, 2007, 03:48:28 PM »
or what card would you suggest?

I thought the RAM was ample. It says 256 MB in the system requirements. Mine is 480...
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Offline moneyguy

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  • Posts: 933
Problem starting AH Demo
« Reply #5 on: January 28, 2007, 03:51:57 PM »
480 will work, its not optimal though. i run 1024 and it works good.
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Offline FlyingFish

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Problem starting AH Demo
« Reply #6 on: January 28, 2007, 03:51:59 PM »
Would downloading the GeForce 8800 help?
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Offline Lazerr

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Problem starting AH Demo
« Reply #7 on: January 28, 2007, 04:08:11 PM »
Need to buy 1 gig of ram for game to run smooth, and have a decent video card.

I run geforce 5500FX and have 780mb RAM, and that isn't enough.  I don't mind playing with 10-20 FPS though. :D
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Offline Schatzi

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Problem starting AH Demo
« Reply #8 on: January 28, 2007, 04:10:50 PM »
Fish,

you cannot "download" a graphics card. Its a card that you have to buy and stick into your computer (hardware!!).
Also, you have a Laptop there. Upgrading it with a graphics card will be expensive, if possiible at all.



What you can try to do is updating (ie downloading and installing) the DRIVERS for the hardware you already have. But I recommend you find someone with a little computer knowledge to help you on that.
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Offline Ghosth

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Problem starting AH Demo
« Reply #9 on: January 29, 2007, 08:07:27 AM »
Lazer I run with 512 of Memory and I'm fine. You've got another problem methinks.

I'm getting 65- 75 with my AMD 3200 & a 9600 agp all in wonder 256.
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Offline Estes

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Problem starting AH Demo
« Reply #10 on: January 29, 2007, 12:30:41 PM »
You can't get a video card for a laptop, at least to my knowledge. You would have to get a custom built laptop from Alienware/Falcon Northwest etc., to get a beefy video card.

If you have a PC, the Geforce 8800 would run the game. It's a $500 dollar video card. And it's PCI- Express.

Heres a link to the video card

http://www.newegg.com/Product/Product.asp?Item=N82E16814121033
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Offline FlyingFish

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Problem starting AH Demo
« Reply #11 on: January 29, 2007, 04:02:14 PM »
ok, so I'll probably need a new comp...I'm getting one in a years anyway. So see you guys then!

ONE Question though...Will AH run on the Windows Vista Home Edition OS, a Intel Core 2 Duo Processor, and the ATI RADEON® Xpress1150 256MB HyperMemory™ (Integrated) Video Card...

It will have 1 GB of RAM.

Also, will AH run on a AMD Turion™ 64 X2 Dual-Core Mobile Technology TL-50 Processor?
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Offline FlyingFish

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Problem starting AH Demo
« Reply #12 on: January 29, 2007, 04:12:39 PM »
PROCESSOR Intel® Core™ Duo T2250 (1.73GHz, 2MB L2 Cache, 533 MHz FSB) edit
OPERATING SYSTEM FREE Upgrade to Genuine Vista Windows Home Premium with 1GB of memory edit
LCD PANEL 17 inch Wide Screen XGA+ Display edit
MEMORY 1GB Shared Dual Channel DDR2 SDRAM at 533MHz edit
HARD DRIVE 80GB 5400RPM SATA Hard Drive edit
OPTICAL DRIVE 8x CD/DVD burner (DVD+/-RW) with double-layer DVD+R write capability edit
VIDEO CARD 256MB ATI MOBILITY™ RADEON® X1400 HyperMemory edit
SOUND OPTIONS Integrated Audio


If this were the computer, would it work?
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Offline Schatzi

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Problem starting AH Demo
« Reply #13 on: January 30, 2007, 11:12:14 AM »
It will probably work.

But note that any integrated graphics chip will never be on the high performance side. Youll always be low end with those.
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Offline FlyingFish

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Problem starting AH Demo
« Reply #14 on: January 30, 2007, 01:53:59 PM »
Will even a Integrated GeForce card be on the low side?

So since this computer is not up to the task of handling this game, I'll see you all later when I get a new computer.

I'm looking forward to flying with you all!

-FF
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