Author Topic: Restart issue (Read 961 times)

-CodyC · « **on:** May 03, 2007, 12:00:39 PM »

Well i've been emailing skuzzy to try and figure this problem out with my computer, he suggested i post it here and see what you guys think.

My computer has had a consistent problem with restarting itself while playing AH. The possible solutions range from temperature to need to reinstall windows. Well below is a bios reading of all the temps and voltages on my computer right when it restarted itself.

> Here's what i see right after i have my computer restart.
> Hardware monitor:
> MB Temp: 24C/75F
> CPU Temp: 52C/125F
> VCORE Volt: 1.68V
> +3.3V: 3.29
> +5V: 4.89
> +12V: 12.22
>
> Under Advanced Chipset:
> CPU VCORE is set to 1.65V
> DDR Ref Volt is set to 2.6V
> AGP VDDQ Volt is set to 1.5V
>
> If you can't tell me much from looking at this, could you refer me to a
> website that i can look up what the settings should be in my bios?
>
> cody

Skuzzy said he thought the CPU temp was too high, any ideas guys? Possible solutions?

Tigger29 · « **Reply #1 on:** May 03, 2007, 09:12:19 PM »

CPU temp is a little high, but certainly not high enough to warrant a reboot, besides a CPU overheat will usually cause the BIOS to turn off the computer.. unless that option is turned off in which you may have goofy errors causing windows to reboot.

What you need to do is disable auto-reboot first.. then you'll get a BSOD (Blue Screen Of Death) instead of a reboot.. and it will give you error information on that blue screen which may help us figure this out.

Do this:

-Right Click on My Computer
-Select Properties
-Select "Advanced" Tab
-Select "Startup and Recovery Settings"
-Uncheck "Automatically Restart"
-Click OK
-Click OK

Now run aces high until you get a blue screen.. write down what it says and post it here. If it reboots again (instead of a blue screen) then I'd be suspecting a power issue (weak power supply).

Good luck

Kev367th · « **Reply #2 on:** May 04, 2007, 01:31:01 AM »

Would help to know what your system is also.

For e.g.
For certain Intel CPU's that maybe a little high, for most Athlon systems the CPU temp is very high.

Especially when you consider those temps are probably when the computer isn't 'under load'.

wrag · « **Reply #3 on:** May 04, 2007, 04:30:21 AM »

I was having a similar problem.

Would sometimes reboot during AH or some of my other games.

Checked everything I could think of.......

Couldn't seem to find the problem.......

Did some checking of BIOS!

One of the voltages required was coming in LOWER then the MB required, and this was causing some strange problems (2.8 i think? was coming in as low as 1.7)!

This Included a wierd vid card prob... the video would just stop working and the monitor would go black and the power light start blinkin like it was on standyby or not getting a video feed.

SEEMS My UPS was under powered in ONE of the plugins!!!!!!!!!!!

Moved the plug to a different plugin, it has 4,and checked BIOS for voltages.

Correct voltage in everycase!

ALL GOOD now!

Haven't had any problems with anything since!

Hope this helps someone!

Speed55 · « **Reply #4 on:** May 04, 2007, 06:22:21 AM »

I'm thinking if your getting a reading of 52* on the CPU after the computer reboots, than it could be upwards of 70* under full load during the game, which is definitely high enough to shut down. I had the same problems on a p4 prescott system.

Like was said above, post what cpu you have or google "max operating temperature for (your chip)".

Clutz · « **Reply #5 on:** May 04, 2007, 12:22:32 PM »

Think back some. Can you think of anything you did right before you started having problems?

I had a problem with my Prescott 3.4 running hot because the heat sink was not properly set. It would run up to 180 F if I remember correctly before shutting down. However, the CPU would first throttle itself (this is a built in saftey feature) to try and stay cool. At that point all applications would start getting really slow. It would throttle sometimes for half an hour before shutting off.

Checking the temp and volatges after the shut down is not so good; you need to check them while you are running the game. Also, you should put a load on your system with something other than AH, while checking the temps and voltages, and see if it shuts down. Google for proper temps of your components.

I just had a similar problem with shut down because of a bad PSU. Odd thing was the PSU didn't just up and fail, it deteriorated little by little until eventually it would not start the computer. It took about 3 months before it completely failed.

I am the sort of guy that re installs my OS about every two months. If you learn to save your files, which you should do, and learn to clean install, which you should do, then a clean install of the OS is an easy thing and not a bad place to start. Its easier to do clean install than to chase a software/driver issue if you got all your ducks in a row. It sounds like you probably need a clean install of OS regardless of your problem. IMO. However, that being said, a clean install may not be a can of worms you want to open now unless its an easy thing for you. And, your problem sure sounds like a heat/power/hardware issue to me.

Clutz

Sting138 · « **Reply #6 on:** May 04, 2007, 01:05:29 PM »

My P-4 never exceeds 35c in part due to water cooling but even with fan and heatsink it never went over 46. If thats the temp on a reboot and going into bios then I would say that it could definately be your issue as stated by others previously. What kind of heatsink and fan are you running? Have you checked the heatsink to see if it is making good contact with the processor and also made sure that there isnt too much or too little thermal paste? If you check it and there is white silicone paste between proc and heatsink I would replace it with a few dabs of Arctic Silver or equivalent as this will give you better thermal conductivity and while your at it look at the surface of the heatsink to see if it is rough or smooth? If rough this can cause issues as a smooth heatsink surface where the sink meets the proc is much more efficient.

Also as far as motherboard settings you can go to the mfg site for your motherboard and download the manual to check settings.

Hope this helps.

-CodyC · « **Reply #7 on:** May 04, 2007, 11:36:55 PM »

Automatically Restart has always been turned off. Hopefully my DXDiag file will help.

Oh and btw, i was turning on the computer when i got home from work, got it to desktop, double clicked on IE and bam! Same story, different situation.
------------------
System Information
------------------
Time of this report: 4/30/2007, 19:31:23
Machine name: ADRIENNE
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK Computer INC.
System Model: A7N8X2.0
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: AMD Athlon(tm) XP 2500+, MMX, 3DNow, ~1.8GHz
Memory: 1024MB RAM
Page File: 180MB used, 2282MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: /PackageInstall
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: The file ati2dvag.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: RADEON 9600 Series (Omega 2.5.97a)
Manufacturer: ATI Technologies Inc. (Omega 2.5.97a)
Chip type: RADEON 9600 Series AGP (0x4150)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_4150&SUBSYS_00021002&REV_00
Display Memory: 128.0 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Default Monitor
Monitor Max Res:
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6497 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 11/30/2004 22:12:50, 221184 bytes
WHQL Logo'd: No
WHQL Date Stamp: None
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 12/14/2004 18:51:50, 873984 bytes
Device Identifier: {D7B71EE2-0210-11CF-D36A-0820A1C2CB35}
Vendor ID: 0x1002
Device ID: 0x4150
SubSys ID: 0x00021002
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: NVIDIA(R) nForce(TM) Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: NFORCE_VAD
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: nvapu.sys
Driver Version: 6.14.0462.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 4/13/2005 12:34:02, 414464 bytes
Other Files:
Driver Provider: NVIDIA Corporation
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 200, 100000
Static/Strm HW Mix Bufs: 256, 254
Static/Strm HW 3D Bufs: 64, 64
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

Description: Modem #0 Line Playback (emulated)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID: 1
Product ID: 81
Type: Emulated
Driver Name:
Driver Version:
Driver Attributes:
WHQL Logo'd:
Date and Size:
Other Files:
Driver Provider:
HW Accel Level: Full
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

-CodyC · « **Reply #8 on:** May 05, 2007, 01:05:45 AM »

No, it started doing this right from the beginning of my return to AH. Of course 6 years ago when i played it was on a entirely different setup. You are right though, this computer is long overdue for a clean install of windows.

Roscoroo · « **Reply #9 on:** May 05, 2007, 02:45:47 AM »

ok now we see some specs here ... good

OK ive got the same pc basically (except on water and oced ) very AH capable
asus a7n8x-e dlx , 2500+ M Barton @ 2.4ghz ,1024 ram, 9600 pro card

now what Power supply do you have ?? this may be the problem

if you open asus probe are the voltages steady ? or are they fluxing all over the place ?? your core voltage needs to be steady.

next is why are you at 52c cpu temp ? and is this at idle ??

if this is your idle temp then you could be temp crashing, all of my 32 bit amd cpu's start having problems at 54-56c usually ( the amd white pages say they can go higher temp ... but in my experience with them thats were I've always had performance slow downs, crashes and other anomalies )

On a stock amd heatsink/fan you should be at 36- 42 c @ idle or even up to 46c (if you were Over clocked to 2.2 ghz area ) clean your heatsink and if it is clean then you either need either :

1, remove clean and reapply artic silver and reset the heatsink.
2, better airflow to it.
3, a better heatsink and fan setup .

The next thing you should look at just incase is the Capacitors on your mainboard beshure that none of them are leaking or the flat disc bottem of them is not expanded out into a dome shape ... (they have a K mark on that part ) if they are then your mainboard is pretty much done .

once we get thru the above part, there other places we can go,,,, as in Cpu ram timings ive found some timings can and will crash these pc combo's and others run great even though it comes out to the same over all clocking .

-CodyC · « **Reply #10 on:** May 07, 2007, 06:59:15 PM »

Well i can see on the power supply is the model number. FSP300-60BT Has a max output of 300W.

When you say ASUS probe, do you mean bios? Otherwise im not sure how to use that, or if i have it. I can only assume that i do beings that it is an asus motherboard.

52C was the initial temp reading when i was booted from AH. After i finish this up ill restart and give you a temp.

I cleaned the heatsink when this first started happening, it was filthy, so could having all that dust built up on the heatsink for a prolonged period of time have affected the heatsink causing the temp to be higher?

I have great airflow to it, there is a 10" fan that sits on my desk pointed straight into the tower. The side panel has been removed. I made this effort when this first started happening. The restarts didn't happen as often, but still occurred.

Checking the capacitors now.

-CodyC · « **Reply #11 on:** May 07, 2007, 07:37:33 PM »

I hadn't turned this computer on since last tuesday and all i've done today is respond to your message Rosco, so the workload on it has been light. I turned it off to look for the capacitors, which i couldn't find, might need a picture or something to show me where to look if one is available. I put everything back together and turned the computer back on, went into bios and the CPU temp was at 39C. So i waited and it slowly went up to 52C within about 5 minutes. This was with my fan on blowing straight on the MB. It never went above 52C. The VCore voltage went back and forth from 1.68 to 1.69. I checked to make sure it wasn't OCd(this isn't my system, girlfriends dad built it for her) and system performance is set to optimal. So that's where i am, let me know about those capacitors in a bit more detail and ill tear this thing down again.

Roscoroo · « **Reply #12 on:** May 07, 2007, 07:53:47 PM »

im suprised its running on a 300 watt ..mine toasted a 380watt antec right off the gitgo ... as for temp 52c at idle unloaded is WAY TOO HOT for that cpu .

the temp climbs an avg of 4-6 c when you load it up , = 58c which will cause anomolies /lock ups ... so you have a combo of things going on here ..
1st to hot, and 2nd a powersupply thats most likely shutting down causing you reboots.

the capacitors are the black and green ones ... they should be evenly round and the flat should be flat ... not expanded .

sometimes as your board gets older or with lots of heat they eventually blow up or start to leak .

Asus probe comes with your mb driver cd or you can get it here
http://www.softpedia.com/get/System/System-Info/ASUS-PC-Probe.shtml

This will let you monitor voltages and temps within windows .... its within + or - 1 c on my pc (i dbled checked with a lazer temp probe on mine) so its pretty accurate ...some temp probes are way off .

-CodyC · « **Reply #13 on:** May 07, 2007, 08:50:03 PM »

capacitors are fine, will download asus probe next time im on that computer. What kind of power supply should i be looking for and how much shoould i expect to pay?

Roscoroo · « **Reply #14 on:** May 07, 2007, 09:51:41 PM »

i run a 430 enermax in mine .(55-70 bucks)
the mrs Roo has a generic 480 watt in her's WT brand i think . (it works good ,,, and even can handle zero hour and anno 1701 )

I suggest you clean the heat sink really good
a brush and vacumn is what i use . (very carefully) get the cpu temp down to the 46c or less area ...after that if its still shuting down or heavy volt fluxiating then change the power supply . (thats what id do to it 1st )