THought this was a classic.
>>Denver Airport Gate 14
>>
>>For all of you out there who've had to deal with
>>an irate customer, this one is for you.
>>
>>An award should go to the United
>>Airlines gate agent in Denver for being smart and funny, while making
>>her point, when confronted with a passenger who probably deserved to
>>fly as cargo.
>>
>>A crowded United Airlines flight was canceled. A single agent was
>>re-booking a long line of inconvenienced travelers.
>>
>>Suddenly an angry
>>passenger pushed his way to the desk. He slapped his ticket on the
>>counter and said,
>>
>>"I HAVE to be on this flight and it has to be FIRST
>>CLASS."
>>
>>The agent replied, "I am sorry, sir. I'll be happy to try to help
>>you, but, I've got to help these folks first, and I'm sure we'll be
>>able to work something out."
>>
>>The passenger was unimpressed. He asked loudly, so that the
>>passengers behind him could hear,
>>
>>"DO YOU HAVE ANY IDEA WHO I AM?"
>>
>>Without hesitating, the agent smiled and grabbed her public address
>>microphone,
>>
>>"May I have your attention please", she began, her voice
>>heard clearly throughout the terminal.
>>
>>"We have a passenger here at
>>Gate 14 WHO DOES NOT KNOW WHO HE IS.
>>
>>If anyone can help him find his
>>identity please come to Gate 14".
>>
>>With the folks behind him in line laughing hysterically, the man glared
>>at the United agent, gritted his teeth and swore "
>>
>>F___you
>>
>>
>>
>>Without
>>flinching, she smiled and said, I'm sorry sir, you'll have to get in
>>line for that too."
