Author Topic: Sprint is firing. Its CUSTOMERS! (Read 1041 times)

DREDIOCK · « **on:** July 06, 2007, 05:45:33 PM »

Now this is arrogent.

Have a complaint?
Dont like waiting on hold for customer service?

No problem Sprint has found the solution.

Instead of fixing and getting rid of the problem.
Get rid of the customer

Sprint Fires Customers

lasersailor184 · « **Reply #1 on:** July 06, 2007, 05:51:21 PM »

Does a reverse early termination fee apply?

Slash27 · « **Reply #2 on:** July 06, 2007, 08:03:48 PM »

Sprint and Direct TV are neck in neck for worst customer service I have delt with. Those tools at Dodge are close on thier heels.

Saxman · « **Reply #3 on:** July 06, 2007, 08:33:19 PM »

This is...extreme.

Now, firing customers who are ABUSIVE to the hapless support reps forced to read from scripts and try and deal with restrictive corporate policies I'm all for.

Chairboy · « **Reply #4 on:** July 06, 2007, 08:36:34 PM »

1. The customer is not always right.
2. Sprint is releasing these people from their contracts and making it possible for them to take their phone numbers with them.

There are customers that just _cost too much_ to keep.

AKIron · « **Reply #5 on:** July 06, 2007, 10:10:10 PM »

Sprint has improved their customer service (not customer relations) over the years.

Elfie · « **Reply #6 on:** July 06, 2007, 10:15:33 PM »

Quote

Originally posted by Chairboy
1. The customer is not always right.
2. Sprint is releasing these people from their contracts and making it possible for them to take their phone numbers with them.

There are customers that just _cost too much_ to keep.

Read some of the comments below that article.

FrodeMk3 · « **Reply #7 on:** July 06, 2007, 11:39:42 PM »

Quote

1. The customer is not always right.

Chairboy, this IS meant in sarcasm, right?

rpm · « **Reply #8 on:** July 06, 2007, 11:44:04 PM »

Embarq (Sprint's local landline spinoff) is the absolute worst. My phone went out Tuesday and did not get repaired until 5pm today (Friday).

Mickey1992 · « **Reply #9 on:** July 07, 2007, 12:14:53 AM »

Wow. My MIL's phone went dead on Monday. I went over on the 4th to troubleshoot the problem and could not get a dial tone on any jack or any phone. Called the AT&T automated voicemail system about 1400 on 07/04 and a tech was on the pole and had the problem fixed by 1000 07/05.

Chairboy · « **Reply #10 on:** July 07, 2007, 02:21:54 AM »

Quote

Originally posted by FrodeMk3
Chairboy, this IS meant in sarcasm, right?

Absolutely not. The 1,000 or so terminated subscribers called an average of 25 times a month, 40x times higher than average. Each one of those calls costs money, and within a couple calls, the company no longer makes money. Rapidly, this customer who calls almost daily is now costing them a _lot_ of money.

Call centers typically pay between $10-20 per call, didja know that? An average of 25 calls would be $250-500 a month that the company is paying to maintain this customer who spends 50-150 dollars on their plan.

Going above and beyond for your customers is a good thing, but c'mon....

FrodeMk3 · « **Reply #11 on:** July 07, 2007, 03:48:18 AM »

Quote

Absolutely not. The 1,000 or so terminated subscribers called an average of 25 times a month, 40x times higher than average. Each one of those calls costs money, and within a couple calls, the company no longer makes money. Rapidly, this customer who calls almost daily is now costing them a _lot_ of money.

Chairboy, don't you think that it might be because Sprint's reception and Cell service are 40x suckier than normal?

Most people don't get off they're bellybutton to call and complain for nothing. They usually have a legit beef.

If you provide a service to someone, anyone, That pays for it, You as the provider are entitled to fulfill your end of the bargain, not take your customer's money and tell them to **** off.

The Customer IS always right, if you want to stay in business.

Slash27 · « **Reply #12 on:** July 07, 2007, 04:46:28 AM »

Quote

Originally posted by FrodeMk3
If you provide a service to someone, anyone, That pays for it, You as the provider are entitled to fulfill your end of the bargain, not take your customer's money and tell them to **** off.

The Customer IS always right, if you want to stay in business.

bj229r · « **Reply #13 on:** July 07, 2007, 09:05:36 AM »

Quote

Originally posted by FrodeMk3
Chairboy, don't you think that it might be because Sprint's reception and Cell service are 40x suckier than normal?

Most people don't get off they're bellybutton to call and complain for nothing. They usually have a legit beef.

If you provide a service to someone, anyone, That pays for it, You as the provider are entitled to fulfill your end of the bargain, not take your customer's money and tell them to **** off.

The Customer IS always right, if you want to stay in business.

With every cell provider, it depends on where you ARE. I cant make a Sprint, or Ntelos, or Cingular call at my house, but I CAN make a Verizon call-- if someone has a phone in an area with poor coverage, they NEVER gonna be happy, and will do nuthin but pizz and moan, best to be rid of them

E25280 · « **Reply #14 on:** July 07, 2007, 09:49:14 AM »

Quote

Originally posted by FrodeMk3
Most people don't get off they're bellybutton to call and complain for nothing. They usually have a legit beef.

You have obviously never worked within 50 yards of a call center.

There are such things as "serial complainers." I thought anyone that looked at these BBs would understand that.