Ok, once you've installed it, and opened it up, it will ask for an ip (just some numbers separated by periods)
The ip to aces high is 206.16.60.39......if you check the other tabs on there, there should be one you can go into to change it from tcp/ip to udp. Once its beein running for a couple of minutes, save the output as a pic (jpg/bmp etc) and host it on one of the sites on the net (photobucket etc)......then bung it up on here, and we'll take a look. While we're at it, what router,settings do you have, and has this been happening for a while, or just started?
Wurzel