I had this same problem about a week ago, after I updated my video driver.
He also might see black tracers, and other black colors.
Yup, black colors are a typical problem when a ATI 92XX card is running with newer drivers.
To get the proper driver, go to
http://www.omegadrivers.netClick on ATI Radeon, then Archive. Look int he list for Radeon Omega Drivers 2.5.97a (Catalyst 4.12] - that's the driver you want to install.
But be sure to uninstall the current driver.
9200's are very low end... I would know, having one myself.
Have him install that and everything should be fine
