Author Topic: Packet loss  (Read 963 times)

Offline Flying Turkey

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Packet loss
« on: September 02, 2007, 05:05:12 PM »
Hi everyone!

Well I'm having problems with the "host connection lost" message and of course it always comes at the worst possible time. So I downloaded Ping plotter and I'm losing packets left and right. Ping times are great though.
What should I do?


I'm getting 10% packet loss at 68.86.164.77 and 68.86.164.73
20% loss at 68.86.164.69
and 60% loss at 68.86.164.65
Yet at the bottom of the report is says 0 packets lost??? :cry  

Here is the text report from ping plotter:


Target Name: http://www.hitechcreations.com
         IP: 12.193.161.229
  Date/Time: 9/2/2007 5:32:16 PM to 9/2/2007 5:33:46 PM

 1    1 ms    1 ms    1 ms    1 ms    1 ms    1 ms    1 ms    1 ms    1 ms    1 ms  c-66-176-161-38.hsd1.fl.comcast.net [66.176.161.38]
 2    7 ms   77 ms   45 ms    8 ms   41 ms    8 ms   10 ms   10 ms   12 ms   11 ms  [73.12.228.1]
 3    6 ms    8 ms   15 ms   11 ms    9 ms    6 ms    8 ms    8 ms    8 ms    8 ms  GE-2-15-ur02.pompanobeach.fl.pompano.comcast.net [68.86.161.125]
 4    8 ms   11 ms    8 ms    8 ms    9 ms   19 ms   14 ms    7 ms    7 ms    7 ms  te-9-1-ur01.pompanobeach.fl.pompano.comcast.net [68.86.164.81]
 5    8 ms    8 ms    7 ms    8 ms    8 ms    9 ms    7 ms    8 ms    9 ms   12 ms  te-9-4-ur01.hallandale.fl.pompano.comcast.net [68.86.164.77]
 6    9 ms    8 ms   10 ms   *        9 ms    9 ms    9 ms    9 ms    8 ms    8 ms  te-9-4-ur02.northdade.fl.pompano.comcast.net [68.86.164.73]
 7   *        8 ms    9 ms    8 ms    9 ms   *        8 ms    7 ms    9 ms   *      te-9-4-ur01.northdade.fl.pompano.comcast.net [68.86.164.69]
 8    8 ms    8 ms    9 ms    9 ms    8 ms    9 ms    9 ms    9 ms    9 ms    8 ms  te-9-4-ur03.northdade.fl.pompano.comcast.net [68.86.165.2]
 9   *        8 ms    8 ms    7 ms   *       *       *       *       10 ms   *      te-9-3-ar01.northdade.fl.pompano.comcast.net [68.86.164.65]
10   15 ms   11 ms   11 ms   14 ms   11 ms   11 ms   12 ms   14 ms   13 ms   13 ms  [12.116.160.5]
11   38 ms   38 ms   38 ms   40 ms   39 ms   38 ms   39 ms   38 ms   38 ms   38 ms  tbr1.ormfl.ip.att.net [12.123.33.26]
12   36 ms   39 ms   37 ms   38 ms   38 ms   40 ms   37 ms   37 ms   37 ms   38 ms  tbr1.hs1tx.ip.att.net [12.122.4.101]
13   40 ms   38 ms   38 ms   40 ms   40 ms   41 ms   39 ms   37 ms   39 ms   38 ms  tbr2.hs1tx.ip.att.net [12.122.9.170]
14   41 ms   39 ms   40 ms   40 ms   39 ms   39 ms   41 ms   47 ms   41 ms   39 ms  tbr1.dlstx.ip.att.net [12.122.10.129]
15   37 ms   39 ms   37 ms   39 ms   37 ms   36 ms   38 ms   39 ms   66 ms   40 ms  gbr6.dlstx.ip.att.net [12.122.12.70]
16   39 ms   37 ms   39 ms   38 ms   38 ms   37 ms   38 ms   41 ms   37 ms   38 ms  ar13.dlstx.ip.att.net [12.123.17.13]
17   44 ms   48 ms   44 ms   41 ms   48 ms   48 ms   48 ms   42 ms   44 ms   42 ms  [12.116.144.38]
18   42 ms   46 ms   42 ms   41 ms   43 ms   44 ms   40 ms   41 ms   43 ms   42 ms  beta.hitechcreations.com [12.193.161.229]

Ping statistics for http://www.hitechcreations.com
Packets: Sent = 10, Received = 10, Lost = 0 (0.0%)
Round Trip Times: Minimum = 40ms, Maximum = 46ms, Average = 42ms

Offline Panzzer

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Packet loss
« Reply #1 on: September 03, 2007, 04:20:59 AM »
Hi!

Well, it seems to be a problem with Comcast (all packet losses in their network), maybe you could contact their support with the details you have provided above. And for future reference, try tracerouting the game server instead of the web server, the IP is 206.16.60.39 for the Main Arenas.

Hope you get it resolved.
Panzzer - Lentorykmentti 3

Offline Flying Turkey

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Packet loss
« Reply #2 on: September 03, 2007, 10:25:49 AM »
Thanks, I'll see what I can get out of Comcast. Maybe I should switch back to DSL.

Offline ghatfield

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Packet loss
« Reply #3 on: September 05, 2007, 06:59:58 PM »
Having the same issue with my DSL...sometimes 80-100% packet loss...always at the same hop...20-30% at a couple other hops.  Makes the game effectively unplayable.  Trying to deal with AT&T is normally more of a pain than its worth.

Offline Hawk55

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Packet loss
« Reply #4 on: September 23, 2007, 08:55:49 PM »
Quote
Originally posted by Flying Turkey
Thanks, I'll see what I can get out of Comcast. Maybe I should switch back to DSL.


Please let us know what you find out from Comcast Turkey, as I'm having the same problem and they're my ISP.  Constantly switching from UDP to TCP, and then losing Host connection altogether.:furious
The Lynchmob-Outlaws--HAWK

Offline Hedworx

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Packet loss
« Reply #5 on: September 24, 2007, 12:56:22 PM »
I've just started experiencing similar problems as well.  I've been flying Aces High for about 10 months now and have been using the same provider (comcast), but Friday night I had this problem for the first time....and again on Saturday while flying in the scenario beta frame.  It didn't happen until after about 2 hours of play Friday and 1.5 Saturday.  It seems to have switched from UDP to TCP (whatever that is) only once, but when it does I loose connection.

I plan on contacting Comcast, but I'm not real computer literate when it comes to messing with the setting.  If someone finds a solution, then please share it.  It would be appreciated.

Hedworx
« Last Edit: September 24, 2007, 12:58:45 PM by Hedworx »
"Shunter"

Offline DerHelm

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Packet loss
« Reply #6 on: September 24, 2007, 04:32:45 PM »
It's not really packet loss:

If you look at the 9th hop:
9 * 8 ms 8 ms 7 ms * * * * 10 ms * te-9-3-ar01.northdade.fl.pompano.comcast.net [68.86.164.65]

I know you see it as missing packets, but if there was truely dropped packets in transit from thsi router then it would effect all routes passed it, but hop 10 looks clean:

10 15 ms 11 ms 11 ms 14 ms 11 ms 11 ms 12 ms 14 ms 13 ms 13 ms [12.116.160.5]

As does every route after that (Clean as far as loss, latency I'll get to in a sec)

One of the things Core/Area routers will do is take an ICMP ping and make it a low priority, this doesn't effect actualy UDP and TCP traffic, just ICMP.
So I wouldn't tell your ISP you have loss there, or they will say they will look into it and ignor you (Most likely.)

I would ask them why there is a large latency increase from Hop 10 (AS 20214 Comcast) to hop 11 (AS 7018 AT&T)

10 15 ms 11 ms 11 ms 14 ms 11 ms 11 ms 12 ms 14 ms 13 ms 13 ms [12.116.160.5]
11 38 ms 38 ms 38 ms 40 ms 39 ms 38 ms 39 ms 38 ms 38 ms 38 ms tbr1.ormfl.ip.att.net [12.123.33.26]

I can only guess but I'm thinking this return is actually located in TX.

it's hard to tell for sure cuase AT&T isn't exactly letting me route to those IP's directly.

Offline DerHelm

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Packet loss
« Reply #7 on: September 24, 2007, 05:11:10 PM »
Sorry forgot to include a few things.

Run you ping plotter for a longer period of time, let's see if ther is a big deffernce over an hour or so.
Kinda like your second hop here:
2 7 ms 77 ms 45 ms 8 ms 41 ms 8 ms 10 ms 10 ms 12 ms 11 ms [73.12.228.1]

That 77 ms 45 ms is a bad thing, even more so since it is your second hop.
But this could be due to you using your connection actively or passively.
If this a conituous thing with out you using your line, then this is yoru problem.

Now on "if you should go back to DSL or not"
If you have a friend in your area with DSL (From the ISP you want to go to) have them do a trace route and check it out to see the difference.

Cabel... DSL... Which is better? Depend on what you plan to do with it, where you live and who the DSL and cable provider, there is no blanket answer with out that info.

Offline REP0MAN

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Packet loss
« Reply #8 on: September 27, 2007, 10:22:20 PM »
It also depends on how far you reside from the local office of your telephone (DSL) provider. You may run into the same situation. Having someone else, in a different location that your computer, run a ping plot test, will not help differentiate the 2 connections. You are dealing with 2 separate locations and distances from the local DSL switch. Apples and Oranges.

All your trouble is on the Comcast local network. Your problem is in the local redundant fiber network and has to do with latency rather than packet loss. I would ask them about that.

Also, cable internet issues can be local to your home. Depending on your modem brand for procedure on how to get into the diagnostics, you can look at how your modem is performing.

On Motorola Modems, type 192.168.100.1 into an Internet Explorer window. In the menu at the top, click signal. This will show you current up and downstream signal levels. These levels do mean something and will affect latency. Most importantly, the SNR (or Signal to Noise Ratio). This is the distance between the cable signal and the noise floor on your COAX network. If this number is below 30dB, you have a problem.

I cannot vouch for Comcast but Cox standards for signal parameters are:

Upstream Power level: 37dBmV to 50dBmV (Optimal level: 44dBmV)
Downstream power level: -5dBmV to +10dBmV (Optimal level: 0dBmV)
Signal to Noise Ratio: above 30dB

I work for a Cable ISP in the Engineering field so if you have specific questions, please PM or email me.

Please let us know what you find out. :aok
Apparently, one in five people in the world are Chinese. And there are five people in my family, so it must be one of them. It's either my mum or my dad. Or my older brother, Colin. Or my younger brother, Ho-Chan-Chu. But I think it's Colin. - Tim Vine.

Offline Patches1

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COMCAST....
« Reply #9 on: September 28, 2007, 11:51:53 AM »
From experience....

Comcast will only say they provide Internet access...and all other issues are at HTC's end.

I've fought this for YEARS. Comcast only listens to Big BUSINESS...

You and I are just..."Squeekers" to them.
"We're surrounded. That simplifies the problem."- Lewis B. "Chesty" Puller, General, USMC

Offline REP0MAN

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Packet loss
« Reply #10 on: September 28, 2007, 05:06:12 PM »
Patches, what kind of modem do you have?

I'd be interested to see where it is performing in regards to my post above.

If it is not a Motorola, PM me the manufacturer and I will tell you how to get to the diagnostics information.

:aok
Apparently, one in five people in the world are Chinese. And there are five people in my family, so it must be one of them. It's either my mum or my dad. Or my older brother, Colin. Or my younger brother, Ho-Chan-Chu. But I think it's Colin. - Tim Vine.

Offline DerHelm

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Packet loss
« Reply #11 on: September 28, 2007, 11:59:09 PM »
Quote
Originally posted by REP0MAN
It also depends on how far you reside from the local office of your telephone (DSL) provider. You may run into the same situation. Having someone else, in a different location that your computer, run a ping plot test, will not help differentiate the 2 connections. You are dealing with 2 separate locations and distances from the local DSL switch. Apples and Oranges.


The distance is why I put the "where you live part" there.

As far as using some one in your area on DSL to see what kind of connection you would get, the only difference you would see is in speed.
On DSL on a decent ISP your latency to you gateway will be between 8-14 ms. If it's higher you are on an Interleave system which can be removed (or there is a problem with your line.)  If they have a much better connection to the AH network from their network, then you will to, if it's not, then you wont.

Distance will play a bigger part as far as you speed selections go.
I'm 12,000  feet from my CO (That's far), my DSL will only get 2 megs down
My latency to my gateway 10 ms, the next connection device is  the core router 12 -14 ms. after that it's all internet with minimim points of failure.

Connection 2
TWC cable, 6 megs down (Great for Down loading...stuff)
Closest hops to TWC upstream provider is 5 (Not bad) When AOL and TW merged it went to 19 hops for about a year till the changed it back.

My third connection at home (or where ever I roam)
Sprint broadband EVDO
Latency is bad (But it's the nature of the beast)
1.5 at best, 768 is the norm for me, but there were places on the way to the Reno airraces I dind't get signal at all (Understandable but just letting you know of it's limitations) But I can't take my other 2 connections with me, so this is cool.

Now I can go to my friends house who's on a 768 DSL connection from my ISP his latency will very -2 to +2 ms from mine to the same loactions on the net giving my a better idea of the differences (Network Routing and Engineering wise) in these ISPs.

But there is much more home work you should do:

Upstream providers (Level3, MCI, AT&T, Quest...)
If they are multihomed even better! As long as they are not in fail over.
Some ISP (Like my TWC connection have more than one connection to the net but it's Level 3 is it's primary route till thee is a problem with there connection to it, then it fails over to MCI (Now known as Verizon Bussiness)
This doesn't really make use of better paths to networks directly on MCI's back bone till Level 3 goes down.

Peering (direct connection to other AS networks)

Polocies, some ISP wont let you do more advanced things and block ports, some ISP's don't, some do and you ask request to remove them.

Bandwidth Capping (Most
Be careful, never ask an ISP if they cap, they will tell you "No"
But you can generally find out searching through http://www.dslreports.com


*Side note
Mind you, my ISP side by sides only count for these ISPs in my area.
IPS services very on region. But this will give you an idea of a basic way to compare.