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Author Topic: Customer Service at HTC  (Read 2105 times)

Offline moneyguy

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Customer Service at HTC
« Reply #15 on: October 19, 2007, 05:26:53 PM »
great....thanks, now it'll be 2 weeks and 15 minutes till CT comes out.
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Offline lutrel

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Customer Service at HTC
« Reply #16 on: October 19, 2007, 05:46:20 PM »
Us Avengers are new kids on the block, but we have had superb support from HTC as well as the community.  We had a couple of our pilots that had major computer issues when we moved over from another flight sim.  The help we recieved to correct the computer issues was nothing short of impressive when compared to where we came from.  We like what we see so far and will be sticking around.
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Lutrel AkA "Lut"
CO ~Avengers~

storch

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Customer Service at HTC
« Reply #17 on: October 19, 2007, 06:58:51 PM »
I agree they routinely go above and beyond
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Offline Max

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Customer Service at HTC
« Reply #18 on: October 19, 2007, 07:43:05 PM »
Dittos on all the above. HTC is one of the last business's on the planet where the phones are answered by real live human beings, willing and able to resolve problems.

Kudos to you all :aok
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Offline REP0MAN

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Customer Service at HTC
« Reply #19 on: October 19, 2007, 07:47:05 PM »
As many time as the CM's break the SEA, Skuzzy and the gang are still nice to us.

Thanks for all you do HTC!

:aok
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Apparently, one in five people in the world are Chinese. And there are five people in my family, so it must be one of them. It's either my mum or my dad. Or my older brother, Colin. Or my younger brother, Ho-Chan-Chu. But I think it's Colin. - Tim Vine.

Offline Hornet33

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Customer Service at HTC
« Reply #20 on: October 19, 2007, 08:07:02 PM »
This one is for Skuzzy.   :D  

Computer Guy

If that doesn't work go to the bottom of this page and click the link

Mr Computer Guy
« Last Edit: October 19, 2007, 08:12:46 PM by Hornet33 »
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AHII Con 2006, HiTech, "This game is all about pissing off the other guy!!"

Offline 68ROX

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Customer Service at HTC
« Reply #21 on: October 19, 2007, 08:56:24 PM »
I agree.....

My times one the phone with Skuzzy were INDESPENSIBLE, and he went above and beyond...customer service with my OWN employees is paramount, I'd be PROUD if they worked for me.

Rosie was a GEM.

Bless the folks at HTC!!!!


They do a GREAT job!


My hat is off to HTC and staff.


68ROX
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Offline 68ROX

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Customer Service at HTC
« Reply #22 on: October 19, 2007, 09:00:36 PM »
BTW: HTC

A RAISE might be in order.

I'd do it.

Great customer service = a raise.

Your call, but keeping good folks is cheaper than training new ones.

Your call.


68ROX
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Offline trax1

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Customer Service at HTC
« Reply #23 on: October 19, 2007, 09:50:14 PM »
I've had the same experiance with Roy, several times I've emailed him about things and he's always responded to any of my questions the same day.  I have to say HTC's customer service is top rate.

Skuzzy
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"I hate to advocate drugs, alcohol, violence, or insanity to anyone, but they've always worked for me." - Hunter S. Thompson

Offline 999000

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Customer Service at HTC
« Reply #24 on: October 19, 2007, 09:53:39 PM »
I've had to call only a few times over the years.....Roy has always been very helpfull and first class. ..... ..Roy even told me  which hanger  tatertot was hiding all my adult magazines!
999000
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Offline lyric1

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Customer Service at HTC
« Reply #25 on: October 20, 2007, 12:41:20 AM »
No complaints here they have always helped out.
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Offline SHawk

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Customer Service at HTC
« Reply #26 on: October 20, 2007, 03:29:52 AM »
Quote
Originally posted by BlauK
If they only learned to speak Finnish..... :cool:


I've heard that if you catch skuzzy talking with a donut in his mouth, It almost resembles Finnish:aok

But on a Serious Note:
I've helped many peeps with ingame problems (Usually their computer not AH) but when I'm stumped, I always tell em to call Skuzzy.
« Last Edit: October 20, 2007, 03:34:25 AM by SHawk »
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http://www.youtube.com/watch?v=gXLZeL59gfc&NR=1&feature=fvwp <<--My Favorite Band

If it takes full power to taxi to the hanger, your gear is probably up.

Offline Nilsen

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Customer Service at HTC
« Reply #27 on: October 20, 2007, 05:38:07 AM »
Have never had to call HTC, and as a eurotard that is prolly a good thing for my wallet ;)

Would be nice to see HTC adding the option to call em via Skype or something similar. Alot cheaper for guys outside the US who would pay a small fortune for some help.
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Offline tailblues

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Customer Service at HTC
« Reply #28 on: October 22, 2007, 10:59:04 PM »
Well, back in 2001(when my handle was tailight), I was quite impressed by HTC CS when I was first setting up my account and connections. But this year, I experienced one not-so-happy-about-it case. ...

Sometimes skuzzy DO ignore your mail for asking help. He banned my office IP (for all forum), cause he though my forum ID was a shade of some-eco-evangelist... Well, he erased my post and blocked my IP. I tried to explain that it isn't, but he ignored all my mail afterwards. That was the only time I was disappointed at HTC, since 2001. Not because he erased/banned my posting (he's the moderator) but he didn't tell me why. Well, I didn't get any explanation like "see rule #"  He just changed my posting as "I am the shade" , and blocked the IP, and ignore my mails... I felt, ... he was quite rude. He should at least told me that what was wrong and why he had to erase my posting ... You know, I was flying AH for years, and I felt "this is how you treat your customer", eh, such.

I think I should have make a call to talk, but as I was staying in South Korea, It wan't really worth for the money and time.  I just gave up. (so the IP IS still blocked, but who cares. ) I believe skuzzy is a decent person, but it seems that forum is too full of garbage for him to be a polite moderater. :)

Oh, this thread IS about how good HTC customer support is ... on that, I have no objections. (But I would like to yell , 'please don't ignore my mail ever again!!' )
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Offline Dichotomy

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Customer Service at HTC
« Reply #29 on: October 22, 2007, 11:11:38 PM »
If you've never moderated or admin'd an active forum you have no idea how hard it is not to get jaded.  Trust me this is something I know about. :D
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JG11 - Dicho37Only The Proud Only The Strong AH Players who've passed on :salute
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