Author Topic: Customer Service at HTC (Read 1679 times)

SteveBailey · « **on:** October 19, 2007, 12:11:29 PM »

I've heard plenty of complaints over the years about how HTC doesn't listen to their customers... etc.

Here's my experience w/ HTC:

I have been having a bit of trouble w/ a ram upgrade that trickled down to AH. I had a thought, picked up the phone and called HTC, asked for Roy (skuzzy).

Skuzzy stayed on the phone for a good 10-15 minutes with me. He patiently answered several varying questions, taking the time to explain his answer each time so I was clear on what I needed to do, and what was going on with my computer. My problems had nothing to do with his product but Skuzzy put aside whatever he was doing in his busy day to help me out. Cleary, Skuzzy went way out of his way to help a customer and for this I'm both impressed and grateful.

Thanks for your help, Roy!

Steve

Dichotomy · « **Reply #1 on:** October 19, 2007, 12:14:23 PM »

Concur

The whole staff is first rate. I've called them twice and have gotten all of the help and more than I could have possibly hoped for.

If I had anything to offer I'd send in a resume and keep my fingers crossed.

Tiger · « **Reply #2 on:** October 19, 2007, 12:17:02 PM »

So that's why the BBS is full of garbage at times... people like you calling and distracting skuzzy.

In all honesty, these guys do have some of the best CS around. You think EA would have helped you... even if it was their product causing the problem?

humble · « **Reply #3 on:** October 19, 2007, 12:29:41 PM »

Got to agree, if your civil and ask nicely they'll go way beyond what you'd expect in support of their product.

llama · « **Reply #4 on:** October 19, 2007, 12:34:42 PM »

At the last Con I was at I witnessed Skuzzy doing tech support all day and night for many things that had nothing to do with AH. He always had a smile on his face.

Truly, he's one of HTC's greatest assets...

-Llama

Airscrew · « **Reply #5 on:** October 19, 2007, 01:01:07 PM »

Over the years I've had to call or email HTC for various things, account issues, video cards, troublesome individuals in the game and always got great service and help no matter who answered the phone, Skuzzy, Pyro, Hitech, Sudz, Natdog,...

and at the Cons I've also seen Hitech and Pyro take the time to help people with various game and system problems.

Rich46yo · « **Reply #6 on:** October 19, 2007, 01:21:37 PM »

I think HTC has some great people. Its actually kinda amazing the game runs so trouble free for so many.

NoBaddy · « **Reply #7 on:** October 19, 2007, 01:30:29 PM »

Quote

Originally posted by llama
He always had a smile on his face.

That was from the beers....

rogerdee · « **Reply #8 on:** October 19, 2007, 02:08:16 PM »

yep they have about the best customer service i have seen.

A few times i have sent emails for various questions and have always got a reply back,even if it wasnt what i wanted to hear:lol

I have always found Roy very helpful.but then again he's the only one i think ive emailed

Urchin · « **Reply #9 on:** October 19, 2007, 02:26:13 PM »

HTC's customer service has always been amazing.

BlauK · « **Reply #10 on:** October 19, 2007, 02:40:50 PM »

If they only learned to speak Finnish.....

Tiger · « **Reply #11 on:** October 19, 2007, 03:13:46 PM »

Now that everyone has praised there CS, how about letting them get back to work on CT, it's been a really long two weeks.

Scotch · « **Reply #12 on:** October 19, 2007, 03:16:41 PM »

Meh, we're paying for the good CS, not CT. Haven't really had to use it, but glad it's there!

Husky01 · « **Reply #13 on:** October 19, 2007, 04:34:46 PM »

Ive called a few times. Each time I call, the phone is answered in 3 rings or less. After my problem has been solved they make a lil small talk and Im on my way. Also all my emails have been answered in a few days never had a problem with it.

texasmom · « **Reply #14 on:** October 19, 2007, 04:55:48 PM »

Any time I've ever contacted them there was an immediate response.

wtg y'all