As funny as it was, the first part of the complaint was actually pretty good. The guy explained exactly what he was unhappy about, why he was unhappy about, explained local market conditions, and stated his position as a consumer that he would not purchase multiple downsized products in place of discontinued products.
There is a hitch in the audio so I suspect that there may have been some heavy editing of at least two clips there. The second part after the hitch was laced with a lot more profanity and the voice doesn't sound quite the same either, so the second half sounds like it was faked or added in later.