CANT GET IN !!!

[lutrel]

Outstanding tech support Skuzzy!  I know how terse some of my fellow redneck pilots can be; again, thanks for being helpful and understanding.  Incidents like this remind us why we switched over from Sim X.

[Skuzzy]

All in a day's work.

[Bukrub]

The cable repair guy just left and says there is no problem with my internet. Of course he knows nothing about ping plotter. I showed him my results, and he cant explain it. I'm at a loss. ISP says its in the game. Game says its my isp. So what next?
Buk

[Bukrub]

Renamed my Aces high folder. Re downloaded the game. Moved my settings folder, and all is well now...It was not an ISP issue.
Buk

[Skuzzy]

I hate to tell you this, but that trace was full of Internet issues.  They can clear up though.

[Bukrub]

Fair Enough
Buk

[lutrel]

  Sure enough, we had two guys in the squad, including Buk, with the same issues after the update and a "complete" redownload of the game fixed them back up.

[Skuzzy]

Most of the time the only thing that clears up when you do a re-install occurs when you are running some type of anti-virus or security program during the patch cycle and it causes some corruption.

Norton under Vista is the worst as you cannot shut down Norton at all under Vista, even though there is an option for it.

[Bukrub]

OK Skuzzy, You was right... I was wrong.... My Bad. I run ping plotter and get 80% PL at the #8. My ISP says there is no problem on there end. I run ping plotter on the 2 sample web sights Ping Plotter has and it is perfect running 60. I see my ISP on the #3 line. What do I do. How do I trace this problem down. It appears to be between My ISP and you somewhere. I can get in the game, but get booted to desktop after just a few minutes. Here are my ping plotter results. along with results to hitechcreations. Now being I'm not real computer smart, I may be looking at this wrong. But it still seems strange. Is there a way to reroute.. Please help, My hands are shaking from lack of airtime...
Buk

Target Name: N/A
         IP: 206.16.60.38
  Date/Time: 3/27/2008 7:20:57 PM

 1    0 ms    0 ms    0 ms    0 ms    0 ms    0 ms    0 ms    0 ms    0 ms  [192.168.11.1]
 2    6 ms    9 ms   25 ms   15 ms    8 ms    6 ms   20 ms    8 ms   18 ms  [10.244.32.1]
 3    7 ms    6 ms   11 ms    8 ms    8 ms   12 ms   10 ms    7 ms    8 ms  tera-24-206-186-65.kw.tx.cebridge.net [24.206.186.65]
 4   20 ms    8 ms    9 ms    6 ms   11 ms    9 ms   20 ms    6 ms   21 ms  [24.206.159.82]
 5    9 ms    8 ms    8 ms    8 ms    8 ms   24 ms  190 ms    9 ms    8 ms  [216.227.255.101]
 6   27 ms   18 ms -32764 ms -32764 ms -32764 ms -32764 ms  197 ms   18 ms   26 ms  [216.115.62.249]
 7 -32764 ms -32764 ms -32764 ms -32764 ms -32764 ms -32764 ms   19 ms   17 ms   29 ms  [216.115.62.254]
 8 -32764 ms -32764 ms -32764 ms -32764 ms -32764 ms -32764 ms   34 ms   *       *      [12.88.208.181]
 9 -32764 ms -32764 ms -32764 ms -32764 ms -32764 ms -32764 ms   28 ms   *       *      tbr2.hs1tx.ip.att.net [12.122.103.78]
10 -32764 ms -32764 ms -32764 ms -32764 ms -32764 ms -32764 ms   31 ms   *       *      tbr1.dlstx.ip.att.net [12.122.10.129]
11 -32764 ms -32764 ms -32764 ms -32764 ms -32764 ms -32764 ms   60 ms   *       *      gar5.dlstx.ip.att.net [12.123.16.209]
12   19 ms   22 ms   26 ms   22 ms   38 ms   22 ms   43 ms   *       *      mdf1-gsr12-1-pos-6-0.dal1.attens.net [12.122.255.78]
13  465 ms   20 ms -32764 ms -32764 ms -32764 ms -32764 ms  464 ms   *       *      mdf1-bi8k-2-eth-2-2.dal1.attens.net [63.241.192.218]
14   16 ms   15 ms   21 ms   19 ms   17 ms   23 ms   27 ms   *       *      [206.16.60.38]



Target Name: www.hitechcreations.com
         IP: 12.193.161.229
  Date/Time: 3/27/2008 7:26:34 PM

 1    0 ms    0 ms    0 ms    0 ms    0 ms    0 ms    0 ms    0 ms    0 ms    0 ms  [192.168.11.1]
 2    7 ms    9 ms    6 ms    8 ms   27 ms    9 ms   10 ms    8 ms    7 ms    8 ms  [10.244.32.1]
 3    9 ms   20 ms   11 ms    8 ms   31 ms   10 ms   23 ms   20 ms    8 ms   19 ms  tera-24-206-186-65.kw.tx.cebridge.net [24.206.186.65]
 4   12 ms   12 ms   15 ms    6 ms   58 ms   10 ms   22 ms   11 ms   25 ms   12 ms  [24.206.159.82]
 5   10 ms   16 ms   10 ms   10 ms   32 ms   12 ms   15 ms   12 ms    9 ms  118 ms  [216.227.255.101]
 6   12 ms   10 ms    9 ms   20 ms   27 ms   14 ms   11 ms   19 ms  142 ms   12 ms  ge-1-8.r03.hstntx01.us.bb.gin.ntt.net [128.241.1.233]
 7   19 ms   28 ms   14 ms   12 ms   21 ms   13 ms    9 ms    9 ms   11 ms   17 ms  xe-0-1-0.r20.hstntx01.us.bb.gin.ntt.net [129.250.2.228]
 8   24 ms   21 ms   20 ms   18 ms   26 ms   25 ms   16 ms   31 ms   16 ms   22 ms  as-0.r20.dllstx09.us.bb.gin.ntt.net [129.250.3.129]
 9   19 ms   17 ms   20 ms   53 ms   21 ms   17 ms   16 ms   20 ms   79 ms   18 ms  po-2.r03.dllstx09.us.bb.gin.ntt.net [129.250.4.38]
10   19 ms   15 ms   19 ms   19 ms   26 ms   21 ms   18 ms   22 ms   29 ms   19 ms  [192.205.35.117]
11   17 ms   21 ms   21 ms   37 ms   28 ms   22 ms   19 ms   32 ms   14 ms   21 ms  tbr1.dlstx.ip.att.net [12.122.87.198]
12   15 ms   25 ms   37 ms   16 ms   30 ms   21 ms   14 ms   27 ms   18 ms   19 ms  gbr5.dlstx.ip.att.net [12.122.12.66]
13   24 ms   21 ms   19 ms   17 ms   24 ms   16 ms   26 ms   26 ms   33 ms   17 ms  ar13.dlstx.ip.att.net [12.122.89.81]
14   31 ms   20 ms   23 ms   26 ms   38 ms   21 ms   24 ms   33 ms   18 ms   17 ms  [12.116.144.38]
15   43 ms   22 ms   21 ms   19 ms   22 ms   26 ms   40 ms   20 ms   17 ms   22 ms  www.flyaceshigh.com [12.193.161.229]

[Bukrub]

Please...
Buk

[Skuzzy]

Routing is handled by the ISP's.  Sure, if they are multi-homed, they can re-route.  As I understand it, your ISP is not going to do anything about this, even though it is thier responsibility.  There is not much I can do.  I have filed a toruble ticket with AT&T, but without cooperation from your ISP, it is going to be a while getting this fixed, if it ever gets fixed.

[lutrel]

Ok, Skuzzy, I'm not understanding something here and I hope you can clear this up for us.  How is it possible that Buk just suddenly with the new update started having problems with his ISP servers at one particular Hop?  He hasn't moved or changed providers; has HTC move their servers to a new location/provider?  If so, this would at least explain why this is happening.  Who else if anyone is having a problem with this isp hop?

Either way, it sucks that we have a man that pays to fly and flew just about every day, until this problem popped up.  Nobody at his ISP can or will provide an answer or a solution; we just need help from anyone that has experianced this and can tell us what we need to do to fix it.  Everything else of his works fine on the internet to include Brand X on-line flight sim.

[Bukrub]

 

[Skuzzy]

Ok, Skuzzy, I'm not understanding something here and I hope you can clear this up for us.  How is it possible that Buk just suddenly with the new update started having problems with his ISP servers at one particular Hop?  He hasn't moved or changed providers; has HTC move their servers to a new location/provider?  If so, this would at least explain why this is happening.  Who else if anyone is having a problem with this isp hop?

Either way, it sucks that we have a man that pays to fly and flew just about every day, until this problem popped up.  Nobody at his ISP can or will provide an answer or a solution; we just need help from anyone that has experianced this and can tell us what we need to do to fix it.  Everything else of his works fine on the internet to include Brand X on-line flight sim.

We do not have control over the Internet.  Whether anyone wants to admit it or not, at any givein minute of the day there is a problem somewhere on the Internet.  We all depend on the ISP's to make sure things get fixed in a timely manner.  Unfortunately, there are ISP's out there who will not accept any responsibility for problems on the Internet.

The trace from him shows a lot of problems.  Our patches cannot effect routing over the Internet.  It is impossible.  If it was that easy to wreck the Internet, then any script kiddie could crash it in a few minutes.

The customer is paying his ISP.  If his ISP will not do anything about problems he is having, then how much pull do you think we would have?

I would love to have the power to force irresponsive ISP's to fix the problems as blatant as this one is.  Just because you can get to one part of the Internet is no gaurantee you can reach another part.

I wish there was more I could do.  All I can do is help find the issues and hope like heck there is a way to fix them.

[The Fugitive]

Look at it this way.....

You drive to work everyday in your BMW. You take pretty much the same route everyday and it takes about 15 minutes each way. Things are fine and dandy when one day, over on east main street a water main blows  water everywhere !!! So now when you go to work, one day your detoured around via west main to elm, down central street, up Jefferson and then back to east main. This adds 25 minutes to your ride due to the lights, and that darn crossing guard at the elementary school that loves to hold up BMWs !

So whos going to fix this? Do you call your boss and tell him to fix it?, do you call BMW to fix it? Do YOU fix it? Nope, your at the mercy of the "Power and water Company" and they will fix it when they are darn good and ready to!

Buk got lucky and his ISP dumped a server about the same time HTC ran an update. I've been having hit or miss with my connection for the past month or so, but that is about the same time frame as all the rain in Texas that has been causing so much trouble. Its the internet, we all have to pretty much learn to live with it. Buk could change ISPs and maybe he would have any more trouble. On the other hand the new service might be worst at fixing problems and he could be stuck on a sinking ship instead of a floundering one.