Her contract stipulated that if she collected damages on a lawsuit, the company had the right to recoup whatever they spent on her health expenses stemming from the accident in question.
Not nice, not generous, but there was no lying here either. It was in plain language, and knowing this, her lawyer should have pressed for more money from the lawsuit to cover those expenses. The judgement may well have taken this into account, and compensated her accordingly. Unfortunate woman, careless lawyer... In fact, I bet about a thousand other lawyers would gladly take on her original firm in a malpractice case to pull the fees back out of them.
If you expect any corporation to disregard their own rules, or act human, as you say, then you're being too optimistic. Their main purpose on this earth is to make money, and they fulfill that purpose very efficiently.