Not the $14.95 we pay?
Nothing has ever encapsulated your myopia quite like
this comment above. You're not responding to the main issue because it is airtight: a paying customer is within his rights to request reasonable things of a business. The most twisted thing to watch at this bbs is how the other customers try to deride and criticize this right to their own detriment, with law-like frequency. No one ever said HTC must comply, but it is ok for customers to make reasonable requests, especially when they are in your interest and mine.
I mean, it's not like he asked for a B-29!