Gettin to talk with a person at AT&T

[wrag]

is getting harder and harder!

And getting through to someone in tier 2 to talk about a high packet loss server in the route is even harder!

Getting around 30% packet loss on the return route from AH and really hate the connection they've given me!

Real irritating to get a gun solution on a spit16, fire a huge burst and see NUTHIN!

[Denholm]

AT&T has taken the, "service" out of, "customer service." Try contacting the maintenance department. These inquires are typically forwarded in that direction, eventually.

[wrag]

here is a copy of an email I just sent..............

"I have many of these on file. (a bmp of pingplotter showing the loss and errors)

Please note that this had been running for maybe 30 minutes?

Please not the errors listed at the 2nd to the last hop.

I watched the packet loss go up and down and when I first connected it was over 30%.

It has been reported to me that when the errors show up on the 2nd to the last hop it means they are happening on the RETURN trip.

If this is not true then the errors are happening at the 2nd to the last hop.



NOW question........

I got a call asking if my problem had been solved.

I said no it had not.

The tech then proceeded with the standard ..... my line had to be tested.

I told him he could test it all he wanted he would see nothing UNLESS he tried to connect from my location to the location where I was having the problem.

Further I had been on the phone on hold for better then 2 hours today trying to get this resolved.

He hung up.

Is AT&T training their tech support tier 1 people to be rude?

Also can you work with these people so their accent isn't so HEAVY?

They sure can be hard to understand at times!

Feel free to forward this to upper AT&T management!

Thank you"