when trying to remove a virus always start by disconnecting from the jack. Find the file and remove it. This can sometimes take a bit of time, as after each removal you need to scan again as there is usually a couple of things placed about that only show up as each piece of the puzzle is removed. I always try to remove them manually as, although there are good anti virus programs I don't think they always get rid of them. Also make sure you remove it from your recycle bin before running you scan again.