A wise man once said something to the effect of "Always do sober what you said you'd do drunk; that will teach you to keep your mouth shut". A lot of folks thought CT was going to happen, and some may have remained subscribers over a period of years simply to help support what they believed was going to be a game that would really be released. Now, whether or not those expectations were realistic isn't really the point- they were told it was coming, and it was being developed and tested, and they hung around. The game isn't going to be released, and where did they learn this- from HTC or from other customers on the forums or in game? Not a good move, IMO- if you're going to give someone bad news, give it directly, not through the grapevine.
In that regard, the folks who may have hung around waiting for CT have some cause for disappointment. I'm not sure that the forum is the right place to vent those concerns, but there's no real point in trying to cut those guys down. It may not have been apparent to them that CT wasn't going to happen in the foreseeable future, and I honestly think it would have been a better move, from a business standpoint, to be open about that.
HT didn't lose money on CT, his customers did.
Don't get me wrong, I'm not happy to see CT scrapped, especially considering the fact that the game I pay for could be better if not for the time and effort devoted CT, but things could have been handled better on their end, and now you're bashing customers who were misled, and that's not very cool either.