Disappointed Customer

[442w30]

In the late 90's I was involved with two internet businesses (fantasy sports). No matter how good a job we did, there was always someone who would have a nit-picky complaint, usually about something that was so minor it didn't even matter.  Sometimes, I think those who CAN'T, feel inferior to those who CAN, and search for things to complain about.  This complaining about never getting something that you never had or paid for in the first place is in that category. 

  HTC.  You are putting out a great product at a very reasonable price.  I have confidence that going forward they will make it even better. 

[DMBEAR]

In the late 90's I was involved with two internet businesses (fantasy sports). No matter how good a job we did, there was always someone who would have a nit-picky complaint, usually about something that was so minor it didn't even matter.  Sometimes, I think those who CAN'T, feel inferior to those who CAN, and search for things to complain about.  This complaining about never getting something that you never had or paid for in the first place is in that category. 

  HTC.  You are putting out a great product at a very reasonable price.  I have confidence that going forward they will make it even better. 

Funny how taking your time to give your input on a product seems to make you a bad customer in this forum.

  I just get a kick from this HT religion mentality 

  Amen   

[FX1]

First time for me stating my opinion on this subject.

I stopped my subscription over 4 months ago do to the lack of interest. I love the community and to tell you the truth it was one of the major factors way i stayed around for 5 years.

I would love to see a quick game option. One major factor for my lack of interest is do to the time needed to play the game. I would love to see a arena with different quick game high alt fights. Its not my job to brain storm ideas that's HTC job.

H2H to me any many ways was better test plat form and sometimes game play. The lack of quality players made it a turkey shoot. Kinda sad to see it go...

[TequilaChaser]

well CT ( Combat Tour ) can never be said to of never happened.it did happen..it just never was opened to the public masses in a live/24 hr format..( or did I just wake up from a 2 year dream/nightmare )....it has been discontinued/shelved and that means it could remain there permanently or it could be re-opened for further development.for anyone who says "he/she stayed here to see CT become open publicallyavailable, only" is lying to themsleves.they could easily quit for now and comeback when the CT of AH went live........ they stay here because they like the game, period! 

When you realize you do not like playing anymore, or you get burntout, or you lose interest...you leave
when you get the itch  or start missing the game you come back........no more / no less.......it has always and always will be this simple......

[TEShaw]

Who was Kweassa quoting?

Because it meets standard haiku form:



"Long silences / no

news then failure to deliv-

er are annoying."

And it's all kind of in the present tense.  It is so now.

[DMBEAR]

Arguing this is pointless anyway as HTC has already said that the largest bomb they would put in game would be the 4000lbs bomb available for the Lancaster.

Heck, even if they almost double it and add a 9,000# Dambuster there will be someone who finds a way to stop it... http://www.youtube.com/watch?v=qKHc-U2FNHk&feature=related

[Tr1gg22]

After the AI came out I really lost all interest in the combat tour.. Its nothing special really.... I do think that if they got rid  of rooks nits ,and bish made a real map of a certain time line..I no they have the axis and allies ,but that completely suks cause no one plays it really..Then made a real war game outta of this with some sort of command structure and not a big gaggle "F" all the time. This game could probably take over ww2 online there only real competition.Like always this is just my opinion ,but I subscribe to ww2 online also ,and if these 2 games were combined with the flight models of HTC and everything else of CRS you would really have something.. To get back on subject I could never see the CT ever gaining my interest personally.AI and warping up to 25k like startrak just ruins the fun for me   There are a few changes in this game that would be nice, but the bottom line is it is a lot of fun

[dedalos]

In the late 90's I was involved with two internet businesses (fantasy sports). No matter how good a job we did, there was always someone who would have a nit-picky complaint, usually about something that was so minor it didn't even matter. 

So, how are those two businesses doing?

[patspartyvan]

First to perhaps clarify a few things I said...

disappointed -
Thwarted in hope, desire, or expectation

... Not ripped off
And customer relations by which I meant…

public relations -
1. (used with a sing. verb) The art or science of establishing and promoting a favorable relationship with the public.
2. (used with a pl. verb) The methods and activities employed to establish and promote a favorable relationship with the public.
3. (used with a sing. or pl. verb) The degree of success obtained in achieving a favorable relationship with the public.

As opposed to customer service the provision of service to customers before, during and after the purchase.

In response to The Fugitive…
SO the "chef" while fully intending to build his buffet can not get some of the ingredients for his buffet, and sees his kitchen not running as smoothly as he would like cancels his buffet and re-engages fully in his main menu. This you know will improve the main menu and help you to enjoy your meals more. How could you feel "wronged"?

Well if we are sticking with the story 'In the meantime the regular menu variety will be cut down while they work on the new buffet. Then after remaining a patron throughout the cutback menu….and then to further dampen my spirit…..

The announcement was given by the owner of the company at the convention, and then announced the second "workday" after the convention (they needed a day to correct the spelling). So you feel slighted because you didn't get the world with the con goers. Lifes rough! Thats one of the pluses of going to the con, getting inside info, early release info, and general BS info. So lets take it out on HTC for giving those people who went over and above in there support by attending the con in these money strapped times the info first.

Life is rough that’s true. I don’t begrudge con attendees their special missions, a fly of a pre release plane, free 262’s, some sneak peeks/hints at upcoming stuff or whatever. If I am not there then too bad for me. I think you would agree the AH player base is global and quite large. When it’s major news and especially not super positive news, then I think it would be more the done thing to announce the news to one and all at the same time. 


Also by hiding behind a shade it take a bunch of "credibility" AWAY from anything you have to say on the boards. You said "However look at the posts some of you put your names to… As a result I reserve the right to berate you later." While some of the posts that have been posted may have been asinine, or stupid, at least those people signed their statements and stand behind them. You on the other hand must hide behind your shade and shout drivel to the masses and expect reasonable responses.

Your right berate is a bit harsh. It was said tongue in cheek and perhaps not the best choice of words. For this I apologise however to put your name on something does not in itself lend it credibility. Nor in my opinion is an anon opinion less worthy of consideration than drivel some clown puts their name on. As for my shouting drivel…lol you were going well but lost it there.

  expect reasonable responses

..... its about the culture of trying to bash those that ever dare to even hint at criticism of HTC in any way.

(and should/could that have read reasonable criticism?)

Well, you're safe behind the shade. Go ahead and give an example of these people, and show they're so prevalent as to warrant this rant. 

He won't, because his haven't dropped yet. 

You both seem eager volunteers 

[SD67]

So Pat, you seem like an eloquent well schooled and rational guy why the shade? What or who are you afraid of?
Perhaps your usual BBS/game persona is an arrogant POS and you don't wish to tarnish his image with decency?

[moot]

He wants the thread to go on so he can talk a lot, and say little.

"Well, you're safe behind the shade. Go ahead and give an example of these people, and show they're so prevalent as to warrant this rant. " ... You both seem eager volunteers

i.e. I have no examples. When everyone will call him on not having a point, he'll call it "exactly what I predicted".. People brown nosing HTC.

[patspartyvan]

<S> SD67
I have flown with you in a scenario a ways back and know you to be an honorable larakin. When I log on to go flying its just to do that. You won't see me on 200 except to throw a salute to a downed foe or a better cartoon airman than myself. Posting in shade is so that I can have my say and still play peacefully....I don't care what your opinion is here or in game you can have it. I may not agree with it but I respect it and am not out to ruin anyone else's fun.
btw some of the sticks that i fly with / see online a bit and chat to cordially have already flamed me in this thread. So I think it was the best decision to go shady....I will think little of that said here when we meet in the cartoon skies and just see comrades out the windshield.... not comments on the boards....
others hold grudges

Moot -
Thank you for perpetuating this thread and reinforcing some points that I made above.
I challenge anyone to find a clear point to your posts in this thread.

Pat

[SD67]

Pat.<S>
Fair enough.
Under the circumstances I will respect your decision to remain anonymous, though I don't know if you're the type to have been holding out so long just for CT. I can in some way see your point, but I really don't think anyone who has played for as long as you have really can justify the feeling that you have been wronged by HTC.
I can understand why you would be hesitant to elaborate on why you stated you do not view HT's customer relations to be all they're cracked up to be. I really have no base to comment apart from the few times I've had email contact the response has always been swift, cordial and more than adequate. In the face of other positive experiences reported I cannot help but wonder where you're coming from. Perhaps it was related to HTC keeping his cards close with relation to the CT thing. I can understand that in the gaming world such a thing could be really big and to have it stolen from you because you let too much information go too soon would be a tragic occurrence.
I also believe we will see some immense benefits from the CT project particularly in the Special Event Arenas where new tools will be made available to the CM's to enhance the experience of the participants. This says to me that the CT project was not a total loss and the efforts previously directed to the CT project will now be channelled into the game, along with the new resources created for it.
Now that there is no need for HTC to keep so much close to his chest we will begin to see more information on improvements and enhancements coming from Grapevine.

[The Fugitive]

In response to The Fugitive…


Well if we are sticking with the story 'In the meantime the regular menu variety will be cut down while they work on the new buffet. Then after remaining a patron throughout the cutback menu….and then to further dampen my spirit…..


Life is rough that’s true. I don’t begrudge con attendees their special missions, a fly of a pre release plane, free 262’s, some sneak peeks/hints at upcoming stuff or whatever. If I am not there then too bad for me. I think you would agree the AH player base is global and quite large. When it’s major news and especially not super positive news, then I think it would be more the done thing to announce the news to one and all at the same time. 


Your right berate is a bit harsh. It was said tongue in cheek and perhaps not the best choice of words. For this I apologise however to put your name on something does not in itself lend it credibility. Nor in my opinion is an anon opinion less worthy of consideration than drivel some clown puts their name on. As for my shouting drivel…lol you were going well but lost it there.

  expect reasonable responses

 (and should/could that have read reasonable criticism?)

You both seem eager volunteers 

I guess your a "the glass is half empty" type of guy. The reason the "chef" drop the buffet was he saw the main menu was suffering and turn to rectify it. This is a good think no? Your disappointed about something you never had. I'll bet your upset we aren't all driving our flying cars to work each day too.   

I guess you can only have an opinion behind a shade. It would be horrible to have to defend your comments in the game as well as here. Look at all the respect you would loose to  "some of the sticks that i fly with / see online a bit and chat to cordially have already flamed me in this thread". Those that post their names stand behind what they say. I'm not always a "positive" poster, I say what I think. Some don't like it, but that is their opinion and they are entitled to it. I'm easy enough to find both here and in the game I'm the Fugitive. Very rarely has anything that was said here on the boards carried over to the arenas. I guess you just don't believe as much in your post as others are thinking, which leads us to "trolling".

So Mr mystery guest, is it a troll, or are you really disappointed?

[moot]

Pat.

My point is that your post is just a well fluffed out whine, and is mostly baseless.  Your last line is the truest part of it.
"Yours in frustration and a little anger"  That's really the gist of your argument.. Then you try and justify your frustration which is your own responsibility, not HTC's, with the following..

"No CT is a blow to the AH mojo. I feel that loyal long time subscribers have been somehow wronged"

1) It might be a setback, but it all but guarantees things are looking up from now on.  It's no blow to the weather to see the end of rain and the come of sunshine.
2) How were they wronged? 

"We get no CT. No mention of anything much salvaged from the effort."

1) Not yet anyway..
2) False. Either you can't read what's explicitely spelled out in black on white or are purposedly ignoring the truth to give your whine some fake credence.

"In the meantime the game has grown old with meaningful updates a bit slim."

Yep, but it was for a good reason.  Now that's over.  Why complain about the past?  What's done is done and can't be changed.  Either change your attitude or move on to something else.

"But will humbly suggest that you keep subscribers more up to date on happenings and progress.
Long silences / no news then failure to deliver are annoying.
Please keep us informed at least monthly of progress on terrain upgrades, character animation, H2H and any other dated parts of the game engine that you may be ‘overhauling’."

And what if there's nothing to report? HTC have always kept things under wraps until a short time before release.  It really makes no difference to the known fact that they are working the whole time.  This is just another entitlement complaint, like you were on the share holders' board or something. I don't like the lack of news or the dead ends in development, but what's the point of telling them something they already know?  Of whining about it?  Do you not see this point?

"I know that now begins a round of in posts. A few oh know how you dare say that type posts.
We shall see….will the thread be locked. What rules might have been transgressed?
Will this post remain here?
Might I get some kind of feedback from HTC or better hitech himself…….
Am I alone here or do others feel the same?"

You throw this out which makes it possible to interpret your semi-legit points as nothing more than a whiny gripe. That's what I meant by my previous posts, and when I ask you for clarification, you fall back on deflecting them with 's.