Do I have a router problem?

[Tilt]

Pinging Orange the first hop (which I assume is my router) cycles continuosly between 100 and 2 milli secs.the average plums out to 50 ish.

Any thoughts on the varition of returns thru the BT hub in reading?

anything I should bring to the attention of my ISP

[Skuzzy]

So many things wrong with that trace.  Have you tried power cycling the router?  Could you temporarily by-pass the router?

[Tilt]

 OK switched it on and off (but not for very long)  Still retained the old IP address

and also did this

Locate your network controller device using the steps above
Right-click on the device and select Properties
Click on the Advanced tab...

If you have a Checksum Offload property, set the value to Disable
If you have a Hardware Checksumming property, set the value to Disable
If you have a Duplex option, set the value to 100 Full Duplex

infact I disabled all the checksum offload properties

Buit no change



Skuzzy I know I have been here before and I doubt whether anything has got better in the interim however I have changed routers to allow the rest of the house hold to go wireless and I have never seen the 1st hop "scan" like this before.

[Tilt]

I have discoverd that my ISP  BTinternet has its own forum particularly for users of its home hub system.

What could I ask regarding the above that may have some prospect of improving matters?

[Roscoroo]

single router or two ??? setup with a software firewall or as a Gateway?? 

Bad R-45 cable/connection , wrong port ,or some one stealing bandwith . remember to reset password in router and check bandwith theives .

[Tilt]

single router or two ??? setup with a software firewall or as a Gateway?? 

Bad R-45 cable/connection , wrong port ,or some one stealing bandwith . remember to reset password in router and check bandwith theives .

Single  Thompson speed touch distributed by BT as the BT home hub 1.5

There is a software firewall which is currently enabled. (it syas it does not inhibit gaming access)

I can asign a port to AH but have no such setting at present for any thing. although there is something called ABC (another Bittorent client) sitting in the assigned applications and games window.

no change really



have reset password.

[Wayout]

OK switched it on and off (but not for very long)  Still retained the old IP address

You really need to power off the router and all computers for at least five minutes then power up the router and wait until it gets an internet connection before powering up your computer(s) one at a time.  This will force the router to resync the connection with your provider.

 

[Skuzzy]

Tilt, the packet loss is severe througout BT's network.  I would post the ping plot to their forums and ask them if they are aware of any issues with those routers.

Although, I have to admit, when I see a trace that looks this bad, I would be suspect of the local connection.  It does not mean that is where the problem may lie, but it is not normal to see that many routers dropping packets in a trace.

[Tilt]

Well thanks for the above.

Finally I got to talk to some guy at BT who pinged my home hub and came up with the following.

1. Interleaving is currently switched on for my account so all my packet sets are "interleaved" through the bt exchanges. He says that gamers like interleaving switched off. I have asked him to switch it off and I will know the outcome of this in about 10 hours.

http://bbs.adslguide.org.uk/showthreaded.php?Cat=&Board=nildram&Number=2319136&page=0&view=expanded&sb=5&o=&fpart

The explanation above seems to address lag more than packet loss however what do I know? In fact it seems to me that interleaving is in place to reduce packet loss albeit at the expence of increased lag. Again I am ignorant on the matter.

2. He says that the fire wall on my (home hub) router could be set up in a much better way. Currently the router is an absolute wall to his "ping"  (target address unobtainable ?) I am not at home at the moment but he asks me to call back when at home and he will take me through a set up procedure that will improve matters.

I am not to concerned about this. All the House hold PC's are firewalled anyway so losing the router firewall should (crossing fingers) not be a "biggie".

more later and thanks for help todate

[Bruv119]

interleaving is bad tilt,

Usually only people with poor connections (long way from exchange)  would have it on.  Sometimes ADSL max (up to 8mb) will automatically stick it on, if it sees lots of errors on the line.  ANother thing about adsl max,  it is rate adaptive so the speed can fluctuate until it decides on the best speed for your line.   Turning the router off at night will initiate re-training,  leave it on at all times.

[Tilt]

Well the next guy was not helpfull at all. I am not sure whether the 1st guy was  misleading me into optimism or the latter just unable to help.

After some many minutes on the telephone I got him to do a line check and place an order to switch interleaving off. (which I thought the other guy had already ordered) But as far as helping set up the router/home hub ..................... no chance.

So I have disabled the router firewall and am totally dependant on good old norton firewall et al on our PC's. Win firewall is off.

Then I find an application on the hub that allows it to direct certain stuff directly to the PC.

I select a program name (Aces High)
I select a protocol (UDP?)
I specify a port range "?????" to "?????"
I specify a "translate to "?????"
I select a trigger protocol (TCP or UDP)
I specify a trigger port "?????"

Is there any advantage setting this up

or I can call BT IT help who want to charge £25 to take the call

[Tilt]

 



Router firewall off.

Interleaving still on.

No change

[CRYPTIC]

Do you leave Norton on will in game?  Should shut it down.

[Skuzzy]

Problems starting at hop #2, which should be his ISP's router.  Pretty ugly.  I have seen this type of issue before with BT, but it has been a long time since it was this bad.

[Tilt]

 



Interleaving is now switched off and my line is set to "fast"

Local PL (and btw PL at target is now down to 32 from 70-90) seems to have reduced although I did do this at a time that is not particularly busy.

Given the above seems to be some improvement........

Could it be better?

and what is the cycling delay (0-100 msec) I see at the router / home hub.