AT&T sucks

[trax1]

So I was looking to lower my cable bill as I have Comcast 3 in 1, where I have cable, phone, & internet, so the phone here at the house we don't use very much, so when I got a thing in the mail saying I could get unlimited local for $16 I figured I'd switch.  So I call up AT&T and go ahead and switch, they tell me that since my current line if through the cable company they'd have to send out a tech to set it up, so they tell me I'll be contacted by them to set up a time to come out after they call Comcast to inform them of the switch.  So about 4-5 days later I get a message on my voice mail that they will be coming out on the 9th between 8-12 to do the switch, so I make sure I'm up by 8 on the 9th, 12 o'clock comes & goes and still no AT&T tech, so later that day I get another automated call from them saying they'd be out tomorrow between 8-12, again 12 o"clock comes and goes, no tech.  Finally the next day, the 11th a tech from AT&T shows up, he does whatever he needed to do to switch over the service, he makes a test call and I notice there's no caller ID, so I ask the guy what it will cost to add that, and add voice mail, he calls in to find out and says it's $9.95 for caller ID & $9.95 for voice mail, I was like you gotta be kidding.  Then I found out about whats considered long distance, I figured long distance would be outta state, or maybe even just outta my area code, but it isn't, there's some numbers I wouldn't be able to call in my own area code, like my fathers cell phone, which is in my area code, would be considered long distance.  So I ask what kinda bundle deals do you have, he calls in and I find out that I can get the features I want and unlimited local & long distance for $40, which is basically what I was already paying with Comcast, I figured it was gonna be more hassle if I wanted to say screw it and go back to Comcast so I told them to hook it up.  The tech tells me that all my features would be working in about 4 hours, tomorrow morning at the latest, so the next morning still no features, not even my long distance is working yet, so I call them, they tell me some story about how a water main broke near by and it's effecting their ability to turn my features on, they say my features will be on no later then 48 hours from then, so here we are Sunday night, over 72 hours since I last talk to them and still nothing, and they have no costumer service on Sundays so I can't call, so if anyone here is ever thinking of going with AT&T, don't.

[Spikes]

My dad uses AT&T for cell phone, that's it.

[Trell]

AT&T has about the worst customer support of any company  they are large enough not to have to worry about it.

But knowing comcast,  they care less about their internet services and will pay less attention to what you do.  Comcast does a lot more traffic shaping and such that AT&T does not seem to really car about.

[stroker71]

That sucks AT&T just bought/merged with my cell phone provider.  Centennial has been great for the last 12 years and now they my get ruined by the corp. monster.  I am not under contract so if they suck I'll take my money else where.

[Masherbrum]

We have SBC Yahoo DSL (now AT&T) it's still flawless.   We've had DirecTV for almost 9 years and love em.   

Last year, the U-Verse phase started here, door to door salespeople.   I was "intrigued" by it and asked them to stop by.   We talk and the whole time it was "pressure, pressure".   I told em "no thanks".   

I saw the red flags then.    I also see the "HD picture" my neighbor gets and it's not that much better than cable.   I'll stick with not giving Cable companies my money.   Their Cust. Serv. sucks eggs.

[Fulmar]

My wife and I use AT&T for cellphone service (because they bought out our old provider CellularOne).  My wife's contract with CellularOne was up abought 6 months ago (AT&T made the final absorbtion of CellularOne Jan '07).  She went to probably three different AT&T stores (and called their support) for figure out if she could resign her CellularOne contract.  They all really didn't know the answer to her question and a couple of them said that they'd couldn't and that she'd have to sign an AT&T contract. We wanted to resign her CellularOne Contract because for $50 a month it was unlimited minutes throughout Wisconsin and parts of Minnesota.  She's been known to do a 3000-4000 minute a month bill before, and AT&T wants $100 for their unlimited plan.

Finally, she found a customer service rep who had been around the block a few times.  I can only imagine the turnover rate of employees for cell phone companies is the highest across all industries.  Long story short, we were able to resign her contract and we can willingly do so forever as AT&T must honor the standing contracts they took over from CellularOne.

Outside of some billing issues (being charged for roaming when we are covered for the whole state), they're cellphone service has been fine I guess.  A lot of these sales reps for cellphone stores and kiosks don't make an hourly wage (or barely anything) and are based merely off of commission.  For this reason they are rats to me.  Always trying to make a sale and really don't care about customer support.

So in my order of evil people in the world, it is as follows...

1) Cellphone sales reps and their customer support
2) Hitler
3) Car Salesmen
4) Best Buy employees

I did have AT&T DSL for 6 months. I didn't have any problems with their service but again arose with billing when I canceled their service.  They tried to say I owed for a full month of service after I canceled them.  I giggled at the bill and then continued with rage on the phone.

[drdeathx]

LOL, I moved. Called ATT and had disco for old residence and informed them of new addy and move in date. Moved in no service..... Nobody filled form for new hookup......  Next I said ok get it done.... They said 1 week. I said cancel service comcast is coming tommorrow. Comcast in my area has bandwith of close to T3. Never go with anyone else! Almost 3 meg download 1.5 meg upload! Avg Aces High ping at peak hours 45 ms... Max ping 46 ms

[LLogann]

Although I also use them for cell service, I don't think I'd ever make the move for anything else with them.  THEY ARE TERRIBLE!!!

My biggest problem now is trying to talk my father out of getting Verizon instead of what he has now (cable) 

Verizon is just as bad, if not worse.  Verizon = Price Gauging.  Years ago I had 2000 min per month, unlimited txt/picture messaging, all for $135.....................................  I would get $600 phone bills from them and when you call customer service all they do is double talk you. 

In the end though, like Fulmar says, THEY ARE ALL EVIL!

[trax1]

Well just when I thought I couldn't dislike AT&T anymore.....so if your ever thinking about switching to AT&T, avoid it like the plague. 

So this morning I call AT&T, again, and ask them why haven't any of my features been turned on yet when Thursday when the tech was here I was told it would be on in around 4 hours, the next morning at the latest, so the woman looks the info up on her computer and tells me that it's scheduled to be turned on on the 18th, I couldn't believe it when she told me this, I was like why then when the tech was here Thursday he told me it would only take 4 hours, the next morning at the latest, and then the next day when I called I was told a water main broke and would delay the activation by 48 hours, so I asked where this date of the 18th came from because no one ever mentioned it to me.  She then says let me see if I can get it turned on earlier, so a min later she says she can have it on today before midnight, so I told her to do it, within a few minutes she miraculously had all the features turned on because I got a call on the other line and the caller ID was working.  So after she does this she then informs me that they are charging me $5.95 for activating it early, I couldn't believe this crap, obviously they had the ability to turn my features on anytime they wanted, but waited until I was willing to pay that fee to have it done, these guys are crooks.

Thats not even the end of my horror story with AT&T, so after we get all that settled she starts asking me about my internet and what do I pay for it, I told her Comcast, and I pay about $45, she says that I can get DSL though them for $25, I told her that I'd think about it, she says to me, "what do you have to think about, you want to save money so why not just switch it over?"  At this time I'm starting to think these people make a commission on what they sell.  So after I convince her that I didn't want DSL she asks me who's my cell phone provider, I told her I didn't have one, so she starts in about how if I get a cell phone through them I can use it for my long distance calls, 911, and other things, I tell her that I really have no need for a cell phone.  By this time I'm getting ready to just hang up, she just kept on trying to pressure me into buy more AT&T services, so last but not least she asks about my TV, about how much do I pay for it & stuff like that, then she goes into her pitch about how I can get Dish TV through them for $44/ month, again she keeps saying "so why don't we go ahead and set that up for you", finally I just told her look, I don't want anymore services from you people, so is my phone stuff done so I can hang up, she told me yes, and I hung up.  I just can't believe how this company is run, so avoid them at all costs.

[Fulmar]

Oh yeah, those customer services reps will make commission if they can get you to sign up for services.

[DiabloTX]

I am counting the days when I can dump my AT&T U-crap services.  The other choice is Comcrap.  When my wife and I buy our new house we're using simple ole broadcast reception. 

[Curval]

You guys think YOU have problems with your providers.

Last year my DSL kept dropping, so I called my ISP who told me they showed no problem and told me to contact the telephone company.

The telephone company immediately told me to contact my ISP.

My ISP referred me back to the telephone company.

FINALLY the telephone company (tc) sent a guy out to check the line, but charged me $80 as they claimed it MUST be my equipment because they could ping my router...so in their opinion everything was fine.

The tech guy comes out and of course the DSL happens to be *up* when he shows up.  He left immediately.  I got home from work and was dropped within 5 minutes.

I call the tc again.  They agree to send another guy out, for another $80....because OBVIOUSLY it was my equipment which was at fault.  I made sure I was home and wouldn't let the tech guy leave until it dropped again, which it did five minutes after he tried to leave.

He can't figure out the problem and refers it to a manager....except he didn't do it right and the referal gets lost in the system.  I then have to start again.

Eventually, after about 2 months of going back and forh with the tc they FINALLY figure out the problem...it is THEIR equipment, not mine.  Apparently it was a very expensive switch that had failed and they left that to last to check because it was such a valuable thing....nice.

So, now my DSL is acting up again.

Called my ISP...they referred me to the tc.

I called them this morning and was told (after I was told to contact my ISP) that...you guessed it....they can ping my line and therefore it MUST be my equipment. 

*bangs head against desk repeatedly*

[Denholm]

The FCC should allow us to setup our own Internet hubs.

[Terror]

This is what I know about the recent AT&T Ticketing problems.  It seems that a water main broke and flooded their ticketing datacenter powercenter including Grid Feed, UPS and Generators.  It also contaminated their entire generator fuel supply.  It shutdown their entire datacenter for several days.  I am not a AT&T employee, I have just heard about it "on the grapevine".  Last I heard, they have things back up and running, but under "tenuous" circumstances.  (ie. running directly off grid power with no UPS/Generator support in place yet....)

Glad Im not stuck supporting that datacenter.  I bet I would have a new growth of gray hair...

T

[splitatom]

they also have disconnecting and re connecting problems i have been disco numerous times from me losing my enternet connection for like 5 min