My conversation with comcast.

[fuzeman]

Reminds me of a joke concerning a guy and his triplets. It goes something like this.
Guy and his wife have babies, identical triplets in fact. They name the babies Juan, Bob and Adolf.
The proud parents go visiting and take Juan with them. They show of their new family members and one person comments "I see you have Juan with you, what do the other babies look like?" One of the parents says "you've seen Juan, you've seen them all."

Paraphrasing 'You've talked to Juan ISP, you've talked to em all'  same story from any of them.

I'll be quiet now.

[Rich46yo]

Rich(Mon Dec 22 11:49:10 CST 2008)>need tier 3 support for internet gaming routing issue

Yeah, the same game routing issue they've heard from 2 million Warcraft players alone. The routing issue has nothing to do with the game. It affects gaming because Comcast has reduced the bandwidth to its customers thru its routing procedures.

Two phone calls, one Internet chat. First phone call I knew I was getting blown off but stayed chilled. Yesterday, a Sunday where I watch ball and play AH, I called, got blown off, and got a bit snarly. 1/2 the day I couldnt even get onto the game. Todays chat I unleashed a bit of my high powered sarcasm because the guy tried blowing me off again, "gee yathink"? The next time I'll get fierce.

They know EXACTLY what were talking about when we call over this issue. And still they try and shine me off. After all these years and all those thousands of $$ Ive put into their greedy pockets. They SUCK! Their Liars and they SUCK.

But I got a kick out of death telling me to be nice. This from a guy who should be on 3 thorazine milkshakes a day.

[BaldEagl]

The only thing BaldEagl, I'd be amazed if they actually 'followed up with you' and gave you a call back.  I've been given that line about 1000 times from cable companies, insurance, and other CSR's.

Yeah well... I didn't really expect that part to happen.

Regardless, the guy seemed cordial and acted as though he actually wanted to help once he realized I wasn't a helpless n00b.  I'll take him at his word that he escalated the issue.  I have no reason to believe otherwise.

[druski85]

They know EXACTLY what were talking about when we call over this issue. And still they try and shine me off. After all these years and all those thousands of $$ Ive put into their greedy pockets. They SUCK! Their Liars and they SUCK.

Switch ISP?  Seems that's the idea of a free market...  unless you live in the stix and Comcast is the only decent provider, but nowadays that's pretty rare. 

[Rich46yo]

Switch ISP?  Seems that's the idea of a free market...  unless you live in the stix and Comcast is the only decent provider, but nowadays that's pretty rare. 

Dont even know if I have a choice. Here such deals are made by two hands under a table and only with suitcases full of small denominations.

After X-mas I'll have to do somthing. I dont want to quit my favorite game. Aces High is like my main hobby now.

[druski85]

Where is "here" rich?  Sounds like my kind of shady place

I would look into other options though, for certain.

[Chalenge]

In some places there are no options and you dont have to live in the sticks. Fort Myers has a monopoly deal of exclusive service with Comcast. When you buy a house or rent (apartment or house) you are told 'no antennas and no dishes outside but you are high-speed ready so it shouldnt be a problem.' After experiencing that I moved and came to an area where there are four services available but you can be sure before I bought I looked into it (huge selling point with me these days).

[Delirium]

The end users are pretty much screwed; the entry level tech support have no clue and it is rare you get bumped up to someone that does.

That said, I have never had a problem with Comcast until this past Sunday and the downtime lasted about about 4 hours.

[Rich46yo]

The end users are pretty much screwed; the entry level tech support have no clue and it is rare you get bumped up to someone that does.

That said, I have never had a problem with Comcast until this past Sunday and the downtime lasted about about 4 hours.

No clue? Imagine the thousands of calls they have fielded for the same issue. Imagine how many gamers are out there?

They all sit around the same water coolers and break rooms. They know exactly whats happening. Just like this guy did after I shamed him into admiting it.

[Fulmar]

It's still probably cheaper (at least for now) to just pay their CSR's $10/hr than spend money on fixing the problem.

Money money money.........money.

[drdeathx]

See Rule #4

[drdeathx]

Rich just saying relax!

[Rich46yo]

Rich just saying relax!

Death just saying piss off. Try typeing comcast issues and warcraft into a search engine before you come in here as Queen of the Technical support room. One can also assume if these games are affected then others are too. If you have a problem believing me then just read the thread, unlike you Skuzzy is actually a Pro at this.

Look at your conversation. This is why my ex wife gets no more service from anyone including me!!! I think its funny some of us had nice csr's and you had the rotten apple. You think they sit around water coolers and get paid....LOL. That is even funnier! They pretty much would not have jobs. I guess they just do these things to get us all mad! Take your frustrations out on lets say needle point! Every time I call Comcast(which is rarely) they have  been great. My service is awesome and yes they had a fart. I lost connect on/off for 2 hours. Its back to normal. As for the others, I would recommend calling the main office and complaining if you have connection issues. It is in Philadelphia. I would place money, they would turn you over to a tech to help you out. Ask for a tech not a CSR. See if you get any results or a better explaination.

You must be drunk. Your lecturing me on how to be civil?

[Hawk55]

Rich...I filed a complaint with the FCC about Comcast (second time in 6 months).  I included numerous analysis reports (PP, TR, PL, LR, etc.) so they knew this wasn't BS.  The FCC contacts them right away, and now some Comcrap higher up gets right back to you.  And believe me, the FCC follows up with calls & paperwork to you (I think they're fed up with them too).  We've got the same problem in CT in that Comcast is the only game in town, so they're rather arrogant and try skirting the issue with some BS double talk.  My issue is not only this game, but my job, as I loose packets (hence connections) to client servers I service. I most definitely understand your irritation more than others, as I'm right there with you.

[Gooss]

In my area, Time Warner bought Comcast.  Are Time Warner customers having the same issues?

HONK!
Gooss