ping

[pxdig]

Hello felloiw Ahers, I have been having tons of problems with a new computer i bought.  the problem is massive warping, to the point that even GVs are affected.  I have been have been working with skuzzy on the problem but I am about to give up hope.   BTW, I am NOT a computer guy at all.

At skuzzys suggestion I ran a ping of 206.16.60.38, and these are the results that I got, bytes 32, time 16, and TTL of 244.  Are these good readings or we Ihave a problem with the connectivity ?? thanks.

[Denholm]

It would be much more helpful if we could see some DxDiag and Ping Plotter results.

To get your DxDiag results, go to Start>Run type in: dxdiag  then press OK. Now wait for the application to finish loading (There's typically a loading bar on the bottom left of the DxDiag application) then press the, "Save all Information..." button. Now save the file some place where you can find it easily, such as your desktop. After saving the file go to the location of the file and open it. Now highlight the first 1/3 of the file from the top, copy it, and paste it in a reply here. That's your DxDiag.

Now to get a Ping Plotter output you will firstly have to download Ping Plotter here:
http://www.pingplotter.com/download.html

After the installation of Ping Plotter, open it. Type in the IP Address you listed above (206.16.60.38) into the, "Address to Trace" slot. Then press the Enter key on your keyboard. Allow the trace to run about 5 minutes, then press the STOP button. Now go to Edit>Copy as Text. Now in a reply here, paste the text Ping Plotter just copied for you. These are your Ping Plotter results.

[drdeathx]

Your main problem may be having too many background processes/services running. Are you running XP or Vista? If you are running XP you can be as low as appr. 20 processes running. I think Vista will be in mid 20's. You can check this by CTL/ALT/DEL. This is your task manager and at the bottom of the window it will show how many processes are running in your background. Although you may not see them, many will run without the user knowing. Please post a screen shot of your task manager and if you cannot simply reply to this post to let me know.

The second is your ISP(Internet Service Providor). According to Skuzzy, many ISP'S have switched the level 3. Level 3 as I understand, is like an intersection to two cross streets with no stop lights. The more traffic the increased jam at the intersection and slower ping times. Your connection goes thru many levels(hops) from destination trip to return trip. Using Ping Plotter will log those "TRIP" times in milliseconds. Skuzzy advised me to run it with Hi Tecs IP addy at a busy time and at least 15 minutes to check the hops. Ping Plotter will give current reading/average reading/ high reading. You can then copy the entire report onto this post and Skuzzy will interpret the results.

If indeed you have too many processes let me know and there is many guides available to manually disable services and or processess you will never use. Also guys use ENDITALL2, FSAUTOSTART AND ALTRICITY(Think this is name). These free software services will auto disable most services/processes in your background. They do not disable any processes your computer absolutely needs to run. For instance, you may have 60 processes running and all that is required is appr 20, your CPU is ummmmm. kinda jammed.


Good Luck,

Death

[pxdig]

Already did this with skuzzy, butit cant hurt, I am running vista, and I run a program called "enditall" which kills just about everything running in the background.  I have also done all of the suggested steps when running vista.

------------------
System Information
------------------
Time of this report: 12/13/2008, 10:03:56
       Machine name: CARLOSPC
   Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.080917-1612)
           Language: English (Regional Setting: English)
System Manufacturer: Compaq-Presario
       System Model: FK586AA-ABA SR5610F
               BIOS: Phoenix - AwardBIOS v6.00PG
          Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4800+ (2 CPUs), ~2.5GHz
             Memory: 3070MB RAM
          Page File: 768MB used, 5573MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 10
DX Setup Parameters: Not found
     DxDiag Version: 6.00.6001.18000 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
        Card name: NVIDIA GeForce 9400 GT
     Manufacturer: NVIDIA
        Chip type: GeForce 9400 GT
         DAC type: Integrated RAMDAC
       Device Key: Enum\PCI\VEN_10DE&DEV_0641&SUBSYS_0000196E&REV_A1
   Display Memory: 1777 MB
 Dedicated Memory: 497 MB
    Shared Memory: 1279 MB
     Current Mode: 1280 x 1024 (32 bit) (60Hz)
          Monitor: Generic PnP Monitor
      Driver Name: nvd3dum.dll,nvwgf2um.dll
   Driver Version: 7.15.0011.7824 (English)
      DDI Version: 10
Driver Attributes: Final Retail
 Driver Date/Size: 10/7/2008 12:33:00, 5963776 bytes
      WHQL Logo'd: n/a
  WHQL Date Stamp: n/a

[drdeathx]

Have you turned all your graphic settings down including game textures temporarily?

[pxdig]

Target Name: N/A
         IP: 206.16.60.38
  Date/Time: 1/16/2009 11:41:30 AM to 1/16/2009 11:43:45 AM

 1   *       *       *       *       *       *       *       *       *       *       [-]
 2    7 ms    6 ms    7 ms    7 ms    6 ms    7 ms    7 ms    5 ms    6 ms    7 ms  gig10-0-8.snantx6000-rtr2.satx.rr.com [24.28.133.134]
 3   12 ms   10 ms   12 ms   12 ms   10 ms   10 ms   15 ms    9 ms    9 ms   11 ms  gig3-1-0.hstntxl3-rtr1.texas.rr.com [72.179.205.84]
 4  N/A     N/A      38 ms  N/A     N/A     N/A      15 ms  N/A     N/A      15 ms  xe-10-3-0.bar1.Houston1.Level3.net [4.79.88.21]
 5   28 ms   23 ms   25 ms   23 ms   15 ms   14 ms   26 ms   19 ms   18 ms   15 ms  ae-13-13.ebr1.Dallas1.Level3.net [4.69.137.138]
 6   22 ms   18 ms   18 ms   31 ms   26 ms   23 ms   20 ms   14 ms   14 ms   26 ms  ae-91-91.csw4.Dallas1.Level3.net [4.69.136.134]
 7   17 ms   14 ms   15 ms   16 ms   14 ms   14 ms   16 ms   14 ms   15 ms   16 ms  ae-4-99.edge2.Dallas3.Level3.net [4.68.19.204]
 8   16 ms   14 ms   15 ms   23 ms   15 ms   15 ms   18 ms   16 ms   14 ms   16 ms  [192.205.35.141]
 9   17 ms   15 ms   17 ms   26 ms   18 ms   16 ms   19 ms   15 ms   15 ms   17 ms  tbr2.dlstx.ip.att.net [12.122.86.210]
10   17 ms   16 ms   15 ms   17 ms   16 ms   15 ms   16 ms   16 ms   15 ms   16 ms  cr2.dlstx.ip.att.net [12.122.18.221]
11   16 ms   15 ms   15 ms   18 ms   15 ms  159 ms   16 ms   17 ms   15 ms   17 ms  gar5.dlstx.ip.att.net [12.122.138.5]
12   17 ms   15 ms   16 ms   17 ms   16 ms   15 ms   18 ms   15 ms   17 ms   16 ms  mdf1-gsr12-1-pos-6-0.dal1.attens.net [12.122.255.78]
13   18 ms   16 ms   17 ms   17 ms   16 ms   16 ms   19 ms   17 ms   16 ms   17 ms  mdf1-bi8k-1-eth-1-1.dal1.attens.net [63.241.192.250]
14   18 ms   16 ms   16 ms   17 ms   16 ms   17 ms   17 ms   15 ms   15 ms   17 ms  [206.16.60.38]

Ping statistics for 206.16.60.38
Packets: Sent = 10, Received = 10, Lost = 0 (0.0%)
Round Trip Times: Minimum = 15ms, Maximum = 18ms, Average = 16ms

[The Fugitive]

hop number 4 is the one thats killing you. Its level3, which means there isn't much you can do. Level3 gets clogged up due to people over selling the bandwidth.

[pxdig]

Are you saying my internet service provider is the problem ?

[The Fugitive]

Im not an IT guy, but going by what I've read on these boards, and seen in ping plot like that one, yes its your internet service providers problem.

[drdeathx]

level 3 was explained to me like it is a busy intersection with no traffic signals. When the intersection gets busy it becomes like a traffic jam I guess.

[pxdig]

So when I call my IT provider to complain, what should I demand ?

[Denholm]

You can't demand anything. You can only ask to submit a complaint about the hop at Level-3. Submit the PingPlotter results to them and they will know which hop is causing the trouble. I doubt they're going to do anything about it, though.

[pxdig]

So i am better off cancelling my provider, and finding a new one ??

[Denholm]

It depends on your region and who is around. Some companies are better than others, and sometimes you're stuck with a bad one which is the only good one around.

[pxdig]

so why did the game run GREAT with my old computer on the same Internet provider?