« previous next »
Pages: [1]   Go Down

Author Topic: Comcast Tier two  (Read 408 times)

Offline Colt44

  • Silver Member
  • ****
  • Posts: 1900
Comcast Tier two
« on: February 05, 2009, 10:33:23 AM »
Does anyone have any Idea how I can get past the dopes at Tier one support at comcast... they are starting to tick me off....  They say there is no Tier two support...

Any suggestions on how to circumvent the system would be appreciated.
Logged

Offline Ack-Ack

  • Radioactive Member
  • *******
  • Posts: 25260
      • FlameWarriors
Re: Comcast Tier two
« Reply #1 on: February 05, 2009, 01:38:50 PM »
Insist on speaking to a supervisor.


ack-ack
Logged
"If Jesus came back as an airplane, he would be a P-38." - WW2 P-38 pilot
Elite Top Aces +1 Mexican Official Squadron Song

Offline DCCBOSS

  • Nickel Member
  • ***
  • Posts: 509
Re: Comcast Tier two
« Reply #2 on: February 06, 2009, 06:07:59 AM »
You need to ask for a tier two technician or ask to escalate this to a tier two tech, you must give them the IP address that you want them to look at and tell to ping it themselves the level one tech will realize that you need to talk to tier two tech at that point usually.
Logged
"Where ever you go, there you are".
C.O. of Rolling Thunder

Offline Colt44

  • Silver Member
  • ****
  • Posts: 1900
Re: Comcast Tier two
« Reply #3 on: February 06, 2009, 08:49:13 AM »
Thanks DC...that worked... However, Im now in a holding pattern waiting for the tier two rep to call me.... At least they now admit that there are tier two reps....they initally told me there was no such thing....  I will make it my calling to pester the living snot outta these guys until I get some answers....  :devil

Thanks for the advice.
Logged

Offline dashed

  • Zinc Member
  • *
  • Posts: 60
Re: Comcast Tier two
« Reply #4 on: February 10, 2009, 06:00:04 AM »
Makes friends with a local Comcast syseng !!!!!    ;)

I did, it helps.

Dashe
Logged
Pages: [1]   Go Up
« previous next »