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Author Topic: Lost Sound  (Read 886 times)

Offline Serenity

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Lost Sound
« on: February 19, 2009, 12:00:05 AM »
Alright, I JUST installed a brand new OCZ 600W PSU, 2 more gigs of ram, and a SAPHIRE 3870 card about 20 minutes ago. I turn on the computer, and my sound is gone! I go to the control panel, (I have vista) and under the sound menu, it detects no devices. i go to my device manager and under the Sound Video and Game Controllers list, there is a "High Definition Audio Device" installed, up to date, and enabled. Under System Devices, there is a High Definition Audio Controller" installed, up to date, and enabled. Still nothing on the sound menu though, and any time I try to play a file (.mp3) with windows media player to test the sound, I get a pop up saying there is no sound device. Any ideas?
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Offline Serenity

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Re: Lost Sound
« Reply #1 on: February 19, 2009, 12:27:50 AM »
Nothing? Ill be removing the video card first to see if that may have something to do with it...
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Offline Chalenge

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Re: Lost Sound
« Reply #2 on: February 19, 2009, 12:38:42 AM »
Sometimes when you install a new sound card Vista will set playback to Digital Output instead of the speakers. You can change that in the sound applet of control panel.
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Offline Serenity

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Re: Lost Sound
« Reply #3 on: February 19, 2009, 12:53:19 AM »
Quote from: Chalenge on February 19, 2009, 12:38:42 AM
Sometimes when you install a new sound card Vista will set playback to Digital Output instead of the speakers. You can change that in the sound applet of control panel.

No new sound card, and the sound applet of the control panel, as I have said, is detecting no device.

Well, I removed the graphics card, and sound worked fine. The sound applet detected my speakers, and everything played fine. I put the graphics card back in, and wound up right where I started. No sound, no sound device detected. Any ideas?

Some possibly pertinent info: The monitor must be plugged directly into the graphics card, into what I believe is an HDMI port. I don't have an HDMI cable, so I am using an adapter that came with the card. I do not have speakers on my monitor but rather plug-in speakers.
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Offline Chalenge

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Re: Lost Sound
« Reply #4 on: February 19, 2009, 09:57:49 AM »
Your video card has audio and you have onboard audio and yet nothing is detected?
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Offline Skuzzy

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Re: Lost Sound
« Reply #5 on: February 19, 2009, 10:03:50 AM »
ATI's HDMI ready cards all have audio decoders on them.  If you install the complete ATI driver package, it will install new sound drivers along with the video card driver.

With ATI, it is always best to only install the video driver only.  The entire driver package contains all manner of other things you may not want.

It will keep your computer a happy camper.  Use the Ray Adams ATI Tool instead of the CCC for an even better experience.
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Offline sigfla

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Re: Lost Sound
« Reply #6 on: February 19, 2009, 10:43:19 AM »
Do you need to use an spdif cable from the video card to the sound card. I know my Nvidea card has that. I only hope your sound card has the input as I just found out my new SB XI card does not. Maybe that is all there is wrong you need a adapter/bridge cable hooked up.
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Offline Chalenge

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Re: Lost Sound
« Reply #7 on: February 19, 2009, 10:48:24 AM »
Sorry I got hung up with why his onboard sound suddenly disappears with the video card plugged in.
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Offline sigfla

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Re: Lost Sound
« Reply #8 on: February 19, 2009, 10:50:16 AM »
Ok a quick look a the board seems to reference a "cableless HDMI solution". Depending on what type of sound you have Onboard or PCI I would check to see if your BIOS settings are set up for the output to the HDMI card. On my Asus board I have to specify whether or not I want to use HDMI audio out in the BIOS. I would 1st confirm that you don't need a spdif cable from the sound to the graphix card.
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Offline Serenity

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Re: Lost Sound
« Reply #9 on: February 19, 2009, 08:17:04 PM »
Quote from: Skuzzy on February 19, 2009, 10:03:50 AM
ATI's HDMI ready cards all have audio decoders on them.  If you install the complete ATI driver package, it will install new sound drivers along with the video card driver.

With ATI, it is always best to only install the video driver only.  The entire driver package contains all manner of other things you may not want.

It will keep your computer a happy camper.  Use the Ray Adams ATI Tool instead of the CCC for an even better experience.

Where can I get the video-only driver or Ray Adams ATI Tool? I just installed what was on the disc.

Quote from: sigfla on February 19, 2009, 10:50:16 AM
Ok a quick look a the board seems to reference a "cableless HDMI solution". Depending on what type of sound you have Onboard or PCI I would check to see if your BIOS settings are set up for the output to the HDMI card. On my Asus board I have to specify whether or not I want to use HDMI audio out in the BIOS. I would 1st confirm that you don't need a spdif cable from the sound to the graphix card.

I'm sure if I knew what you were saying It would be very helpful, lol, but sadly I'm an idiot. I have an onboard sound card I believe (This is an HP Pavilion a1710n with no after-market upgrades EXCEPT the RAM, the PSU, and the Graphics Card) and I have no clue what BIOS settings are.
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Offline sigfla

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Re: Lost Sound
« Reply #10 on: February 19, 2009, 09:27:42 PM »
NP serenity. On my card in order to output sound thru the HMDI cable connection I have to install a "jumper" cable/wire called and spdif wire to my sound card device and video card. All it does is carry the sound from the sound device to the video card so it can be output thru the HDMI cable into the video monitor. Your card doesn't seem to require that cable as the sound is automatically sent thru the card into  the HDMI cable and into the monitor without having to jump off of the sound card device.

BIOS setting are the internal settings your computer uses when it boots up to tell it whether or not to use the onboard sound from your motherboard, voltage of your memory, type of memory, etc.. It has nothing to do with your operating system settings you get from windows. For instance if you turn off one of your USB plugs or your LAN plugs in your BIOS they are shut off for good until you turn them back on in the BIOS. My comment earlier was directed towards the fact that my motherboard allows me to  specify in the BIOS setting whether or not I am using the HMDI audio out (thru the video card) or just normal audio out (thru the audio plugs in the back of the sound device). You may need to tell your BIOS that you want the audio to be turned on thru the spdif output so it plays thru the card and HDMI cable.
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Offline Serenity

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Re: Lost Sound
« Reply #11 on: February 19, 2009, 11:47:27 PM »
Quote from: sigfla on February 19, 2009, 09:27:42 PM
NP serenity. On my card in order to output sound thru the HMDI cable connection I have to install a "jumper" cable/wire called and spdif wire to my sound card device and video card. All it does is carry the sound from the sound device to the video card so it can be output thru the HDMI cable into the video monitor. Your card doesn't seem to require that cable as the sound is automatically sent thru the card into  the HDMI cable and into the monitor without having to jump off of the sound card device.

BIOS setting are the internal settings your computer uses when it boots up to tell it whether or not to use the onboard sound from your motherboard, voltage of your memory, type of memory, etc.. It has nothing to do with your operating system settings you get from windows. For instance if you turn off one of your USB plugs or your LAN plugs in your BIOS they are shut off for good until you turn them back on in the BIOS. My comment earlier was directed towards the fact that my motherboard allows me to  specify in the BIOS setting whether or not I am using the HMDI audio out (thru the video card) or just normal audio out (thru the audio plugs in the back of the sound device). You may need to tell your BIOS that you want the audio to be turned on thru the spdif output so it plays thru the card and HDMI cable.

The thing is, I don't want it to go through the HDMI cable as my monitor has no speakers on it. How would I configure it to send the sound to an audio jack?
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Offline BaldEagl

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Re: Lost Sound
« Reply #12 on: February 19, 2009, 11:56:15 PM »
Serenity.  Your fix may be as simple as going to your control panal, add/remove programs, look for ATI drivers/components, then uninstall everything but the video drivers.  Then go download the sustitute for your control panal that Skuzzy mentioned and install it.

I have no experience with ATI cards but if they are anything like Nvidia cards this should do the trick.
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Offline Serenity

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Re: Lost Sound
« Reply #13 on: February 20, 2009, 12:39:25 AM »
Quote from: BaldEagl on February 19, 2009, 11:56:15 PM
Serenity.  Your fix may be as simple as going to your control panal, add/remove programs, look for ATI drivers/components, then uninstall everything but the video drivers.  Then go download the sustitute for your control panal that Skuzzy mentioned and install it.

I have no experience with ATI cards but if they are anything like Nvidia cards this should do the trick.

Alright, Ill give that a go to. Unfortunately I dont get back to the computer to try all of this until Monday evening.
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Offline Skuzzy

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Re: Lost Sound
« Reply #14 on: February 20, 2009, 06:05:27 AM »
ATI's download page has the drivers all broken out separately, as well as the whole bundle.  You can get just the driver, without the WDM, sound, or CCC garbage.
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