Author Topic: Dell customer sevice.  (Read 758 times)

Offline lyric1

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Re: Dell customer sevice.
« Reply #15 on: July 31, 2009, 02:02:01 AM »
What part of the world do you live in? That may play a part in all this.

Offline crazyivan

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Re: Dell customer sevice.
« Reply #16 on: July 31, 2009, 01:49:34 PM »
  all American service department if you are not satisfied with current level of service. I would pay for 1 year of this option for just under $200.00 :O

I did not take it they should just give us that for free.
  yes I got the same question few months ago when my laptop screen got busted! Ahh Dell, corner the market and make watermelon up as they go!
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Offline Nilsen

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Re: Dell customer sevice.
« Reply #17 on: July 31, 2009, 03:25:28 PM »
What part of the world do you live in? That may play a part in all this.

Me? Norway

Offline john9001

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Re: Dell customer sevice.
« Reply #18 on: August 01, 2009, 10:09:13 AM »
i have had a number of dells, but i never had to use customer support because nothing ever went wrong.

Offline cpxxx

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Re: Dell customer sevice.
« Reply #19 on: August 01, 2009, 10:25:26 AM »
This is a Dell and it never went wrong thank goodness. Actually Dell had a big assembly plant here which distibuted to most of Europe. I say had but in fact it's still here. It's just that they're now in the process of firing the entire staff and moving the operation to Poland.

Actually the customer support centre is based here too in Ireland. Ironicaly it employs quite a few Indians. So it might as well be in India. A friend had terrible trouble making himself understood until he demanded and got someone Irish. Finally his problem was solved. I think part of the problem is that the Indians don't seem to be able to 'think outside the box', to use that trite phrase. They follow the script as provided. There is a general move away from Indian call centres all over. Quite simply because of the problems we all have had one way or another.

Offline lyric1

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Re: Dell customer sevice.
« Reply #20 on: August 05, 2009, 12:34:04 AM »
Well after replacing both graphics cards new power supply & a new mother board I am hoping this has fixed my PC issues & now to try and find out what issues may lay with in the game itself & not left wondering if it is my PC or the new update.

One thing of interest that the technician who was at my house today told me. Was that if you want to bypass India as far as tech support is concerned just tell them you want to go to Level two please this supposedly will eventually get you to American technical support.

India wont want to do it at first but if you insist they have to forward you on to North American support.  :aok
Have not had to do that as yet so if any one else has issues with Dell & the Indian support this may work for you.

Offline Tr1gg22

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Re: Dell customer sevice.
« Reply #21 on: August 05, 2009, 01:52:01 PM »
DELL BLOWS!!!!!! I will never buy from them again the story is to long to post.. :O
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