white screen?

[Jappa52]

When I start the game up and click on video settings it gives me a white screen followed by an error message notifying me that AH2 has encountered a problem and needs to close. I have restarted the comp but that doesnt seem to help. Any ideas on how to fix this problem?

[Masherbrum]

I've had this happen only 3 times since the New Version has been released.   

[Skuzzy]

Need a DXDIAG output.

[Masherbrum]

I've had this happen only 3 times since the New Version has been released.   

I should add, I was just playing in Orange, not in Video Settings or the like. 

[Jappa52]

I am having some stuttering in game as well. I was running the omega drivers but downloaded the new nvidia last night which seems to have calmed the my frame rates down a bit. Thank you for your help.

------------------
System Information
------------------
Time of this report: 8/8/2009, 08:52:39
       Machine name: ALPHA4DACD0EA75
   Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090206-1234)
           Language: English (Regional Setting: English)
System Manufacturer: HP Pavilion 061
       System Model: EX276AA-ABA a1540n
               BIOS: Phoenix - AwardBIOS v6.00PG
          Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4200+,  MMX,  3DNow (2 CPUs), ~2.2GHz
             Memory: 3582MB RAM
          Page File: 527MB used, 6890MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
  DirectX Files Tab: No problems found.
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Music Tab: No problems found.
          Input Tab: No problems found.
        Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (n/a)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
        Card name: NVIDIA GeForce 8600 GTS
     Manufacturer: NVIDIA
        Chip type: GeForce 8600 GTS
         DAC type: Integrated RAMDAC
       Device Key: Enum\PCI\VEN_10DE&DEV_0400&SUBSYS_048019F1&REV_A1
   Display Memory: 256.0 MB
     Current Mode: 1920 x 1200 (32 bit) (60Hz)
          Monitor: SyncMaster 2433BW(Analog)
  Monitor Max Res: 1920,1200
      Driver Name: nv4_disp.dll
   Driver Version: 6.14.0011.9038 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail
 Driver Date/Size: 7/14/2009 13:54:00, 5842816 bytes
      WHQL Logo'd: n/a
  WHQL Date Stamp: n/a
              VDD: n/a
         Mini VDD: nv4_mini.sys
    Mini VDD Date: 7/14/2009 13:54:00, 7741664 bytes
Device Identifier: {D7B71E3E-4740-11CF-0F59-8B2400C2CB35}
        Vendor ID: 0x10DE
        Device ID: 0x0400
        SubSys ID: 0x048019F1
      Revision ID: 0x00A1
      Revision ID: 0x00A1
      Video Accel: ModeMPEG2_C ModeMPEG2_D
 Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
         Registry: OK
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled
DDraw Test Result: Not run
 D3D7 Test Result: Not run
 D3D8 Test Result: Not run
 D3D9 Test Result: Not run

[Denholm]

Have you tried reducing your paging file to 2GB max? Just something to try.

[gyrene81]

Just got the WSOD crash in LW blue...strange...10 alt, puffy ack from ships...then white screen crash.

[Jappa52]

Have you tried reducing your paging file to 2GB max? Just something to try.

I changed it to 2GB when I first started playing with no effect. If you think it would help I will give it another go...

Looking at my dxdiag can you tell me what I should be able to run graphics wise in AH?

[Denholm]

No. I haven't touched the new version. You do have the graphical processing power for the advanced graphics, though.

[LLv34_Dictonius]

I don't know if this is related to the problem, but yesterday I tried to run AHII with no audio (disabled sound card from Hardware / Device Management) and got the described symptom - white screen followed by the illegal operation (performed by AHII), every time I tried to launch the game.

So if it is sound related, try different sound drivers?

Edit. what I might also give a try is to chk what kind of power scheme you are using: turn it to "always on" and give it another try. Just to make sure your rig aint too "green" by trying to save energy and turning off the devices that are not in use - the laptop way. This (by my kitchen computer whiz logic) might cause the similar effect as "disabled sound device" that I described. Doesn't hurt to try anyways.

[Jappa52]

Ok it seems my problems have gotten worse. I have the spinning knee board of death now even though I have the amd patch running and I am still unable to access my video settings without the WSOD and the error message. Any suggestions will be welcome. Thank you,

jappa

[Skuzzy]

If the clipboard is spinning, then you will have to run the game in Windows 98/ME compatibility mode, regardless of the other software installs to fix it.  AMD's optimizer does not fix all instances of this problem.

[Jappa52]

If the clipboard is spinning, then you will have to run the game in Windows 98/ME compatibility mode, regardless of the other software installs to fix it.  AMD's optimizer does not fix all instances of this problem.

Thanks Skuzzy. I ran it in 98/ME mode without the spinning kneeboard of death but was still unable to access my video settings without freezing. I decided to completely remove AH from my comp and start over. Will let you know if a fresh download does any good.