This is why Silat is mad and is my side of the problem
He bought a rig from me at the beginning of the year. At the time a very high end system. Spoke with Silat roughly 20 hours before he made his purchase then an additional 40+ after going over configurations and shooting the bull.
When Silat received his system the heatsink on the voltage regulators was dislodged, EVGA did not use the screws (we do not pull on factory installed heatsinks which would brake the thermaltape seal). I offered to make the repair and Silat asked if it is something he can do. I told him yes and to call EVGA and tell them what the problem is. They wanted to RMA the board he asked for the screws to be sent to him. They sent the wrong screws the first time but sent the correct ones the second time. He made the repair but broke off the thermal sensor attached to his CPU reporting back to the Fan and Temperature control.
In June his PSU went it was an OCZ, he contacted me and I arranged for him to be given an upgraded PC Power & Cooling PSU as a replacement (thank you Joel at OCZ). His PSU arrived then Silat called me stating the cables were not long enough to reach the MB. I told him to ship it to me and I would replace the PSU and send it back.
The system was shipped via UPS and almost a total loss when it arrived, I called Silat and I sent a damage report to UPS with and estimate for parts, time and expenses. UPS did not question the work to be done or the amount of the repair. I then told Silat I will not order parts until they are paid for. He promply sent the monies for the parts. I ordered the parts and got a call from Silat, he stated that they gave denied the claim and not to do anything with the system until we speak again. Two weeks pass and the system is on my shelf await a call. I then get an email from an AH Player asking em is something is wrong with my business and why have I not sent Silats system back. I replied to the email along with calling this person and explained to him what Silat did not tell him, that I was waiting for him to move forward. Silat then told me that he handed the CLAIM DENIED over to his attorney and that they now agree to pay the claim. I made the repairs and sent the system back (after Silat sent the monies for shipping) with a balance due for the labor. We (my company) then sent a PayPal request for the monies after the system was delivered back to Silat in good working order with out incident in the shipping. We stated in our request that he has 7 business days to make payment. At this point I received an email from Silat balking the labor cost and that it should be less. I told him to keep the money seems like he needed it more then I. [EDIT] There is no balance due, it was paid.[END]
The problem arises int he fact that I did do the repairs but did not save Overclock settings in the BIOS. The system is running at its rated speeds, Memory and CPU but there are no overclock settings. I use Overclocking as a sales tool when selling a new machine to a customer. This is a service I charge 250.00 and was not included on the bill to UPS from the damaged machine. This is what Silats problem with me is. He threatened to me that he would make this post to try and drag me and my work thru the mud, I told him make the post. I hope this makes him feel better.
Customers and non customers of mine from here and else where know how I am and that I bend over backwords to assist others with out asking for payment of any kind. Setting up home networks, trouble shooting someone elses systems, specking out systems for people to have someone else build or build themselves.
