computer shuts down

[SNO]

My computer shuts down after 20-90 mins of gameplay and I have to unplug for about 10 seconds and restart, then I can play for awhile again and then it shuts down again. This only happens when playing AH so I thought it might be getting hot so I cleaned it all out and still get same thing. Temps are cpu 41c  mb 47c and gpu 70c these all taken after about 30 mins of AH play. Thanks

System Information
------------------
Time of this report: 8/17/2009, 21:23:46
       Machine name: STAN
   Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090206-1234)
           Language: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
       System Model: To Be Filled By O.E.M.
               BIOS: BIOS Date: 08/20/03 12:57:55 Ver: 08.00.09
          Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz (2 CPUs)
             Memory: 2046MB RAM
          Page File: 358MB used, 3074MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
  DirectX Files Tab: No problems found.
      Display Tab 1: The file ati2dvag.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.
        Sound Tab 1: No problems found.
          Music Tab: No problems found.
          Input Tab: No problems found.
        Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (n/a)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
        Card name: RADEON X850 Series (Omega 3.8.252)
     Manufacturer: ATI Technologies Inc. (Omega 3.8.252)
        Chip type: ATI RADEON X850 PRO AGP (0x4B4B)
         DAC type: Internal DAC(400MHz)
       Device Key: Enum\PCI\VEN_1002&DEV_4B4B&SUBSYS_03121002&REV_00
   Display Memory: 256.0 MB
     Current Mode: 1280 x 1024 (32 bit) (70Hz)
          Monitor: SyncMaster 711N/712N/710NZ12,SyncMaster Magic CX712N
  Monitor Max Res: 1280,1024
      Driver Name: ati2dvag.dll
   Driver Version: 6.14.0010.6614 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail
 Driver Date/Size: 5/3/2006 12:51:00, 258048 bytes
      WHQL Logo'd: No
  WHQL Date Stamp: None
              VDD: n/a
         Mini VDD: ati2mtag.sys
    Mini VDD Date: 5/3/2006 12:50:42, 1540608 bytes
Device Identifier: {D7B71EE2-080B-11CF-646A-1823A1C2CB35}
        Vendor ID: 0x1002
        Device ID: 0x4B4B
        SubSys ID: 0x03121002
      Revision ID: 0x0000
      Revision ID: 0x0000
      Video Accel: ModeMPEG2_C ModeMPEG2_D
 Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                   {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
         Registry: OK
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled
DDraw Test Result: Not run
 D3D7 Test Result: Not run
 D3D8 Test Result: Not run
 D3D9 Test Result: Not run

-------------
Sound Devices
-------------
            Description: Plantronics Headset
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: USB\Vid_047f&Pid_0ca1&Rev_0004&MI_00
        Manufacturer ID: 65535
             Product ID: 65535
                   Type: WDM
            Driver Name: usbaudio.sys
         Driver Version: 5.01.2600.5512 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 4/13/2008 14:45:12, 60032 bytes
            Other Files:
        Driver Provider: Microsoft
         HW Accel Level: Full
              Cap Flags: 0xF5F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
            Description: Plantronics Headset
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: usbaudio.sys
         Driver Version: 5.01.2600.5512 (English)
      Driver Attributes: Final Retail
          Date and Size: 4/13/2008 14:45:12, 60032 bytes
              Cap Flags: 0x41
           Format Flags: 0xCCC

-----------
DirectMusic
-----------
        DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
     DLS Version: 1.00.0016.0002
    Acceleration: n/a
           Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
                  USB Audio Device, Software (Kernel Mode), Output, DLS, Internal
                  Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                  SoundMAX WDM MIDI [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                  Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
        Registry: OK
     Test Result: Not run

[Fulmar]

Sounds like a bad/dying Power Supply.  Go into your system BIOS and check the voltage readings.

[SNO]

Readings taken from the bios  vcore- 1.536     3.3v- 3.344        5v- 5.187        12v- 12.099

[TilDeath]

Can you get your temps during game play... you could run Real Temp or something similar in the back ground which will record the highest temp (if you shell out of the game your to late to see the gaming temp, takes about 1/10 of a second to drop down).  If these are within operating temps then I agree that the PSU should be checked and stress tested for the possibility of replacement. 

[eagl]

I had a cpu heatsink come loose just enough to mess up the thermal interface goop.  It looked like it was on and secure, but it wasn't cooling very well.  Temps when idle were fine but add a little stress and they spiked fast.  You are running a pentium 4 cpu which were notorious for running hot, so you might consider removing the heatsink, cleaning the cpu and heatsink really well (some places sell kits with 2-step goop remover and surface cleaner), applying a good thermal past like artic silver 5 (or whatever you choose), and putting it back together again.

Your vid card temp sounds a bit high for not being used...  Try taking the temps with a windowed graphics card utility like rthdrbl running.

Also, if your mobo is old then you might be seeing problems with the mobo itself heating up.  If you don't have at least one case fan in addition to your power supply exhaust fan, you might consider adding an intake fan.  While you're in there, try to de-clutter the cabling so it doesn't interfere with good airflow.

Bios voltages only show what you're getting at idle... under heavy load, the power draw increases and the psu might not be able to cope.  As tildeath recommends, get a utility that will monitor and record temps (and voltages if possible) while you're gaming so you can see what the max values are before it crashes.  Get something that writes the data to a logfile so it will still be there after the computer crashes.

[SNO]

Ok, I did try rthdrbl and that locked up computer so that isn't an option .   I don't have time to fly tonight but I do have asusprobe to monitor and log temps, fan speed, and voltages on mb and cpu. Also have gpuz to monitor card temps to log file, I will fly when I get a chance and post crash temperatures and see what you guys think. Thanks

[Getback]

It's really time for a new duo core machine Sno. That Pentium 4 is not a good chip from what I understand. You will be infinitely satisfied with the new processors. They run faster, multi-threaded, and they run cooler.

[TilDeath]

Ok, I did try rthdrbl and that locked up computer so that isn't an option .   I don't have time to fly tonight but I do have asusprobe to monitor and log temps, fan speed, and voltages on mb and cpu. Also have gpuz to monitor card temps to log file, I will fly when I get a chance and post crash temperatures and see what you guys think. Thanks

ASUS Probe is NOT a good way to see the info.  The ASUS software leaves a lot to be desired for acuracy and dependability.  If your thinking it is a temp problem as I stated above use "RealTemp" or OCCT.

[TheZohan]

thats typical of a overheating problem. also check the caps on the board.  those 478's ran hot seen a artical where they would run 80c.

[Fulmar]

thats typical of a overheating problem. also check the caps on the board.  those 478's ran hot seen a artical where they would run 80c.

Depends on which core it is.  His just says 2.8 Ghz Pentium 4.  Could be a Northwood or a Prescott.  If the latter, yeah, it can be a torch.

[SNO]

Thanks TD will get realtemp, Getback am considering a new build, and the it is a northwood not a prescott. Thanks and will let you know what is up when it shuts down again.

[eagl]

Ok, I did try rthdrbl and that locked up computer so that isn't an option .   I don't have time to fly tonight but I do have asusprobe to monitor and log temps, fan speed, and voltages on mb and cpu. Also have gpuz to monitor card temps to log file, I will fly when I get a chance and post crash temperatures and see what you guys think. Thanks

If rthdrbl locked up your computer I think we have a winner... GPU fault.  Vid card memory failures usually just end up with corrupted screens, and I've seen terribly flaky cpus run for days without causing a computer freeze or reboot, but a bad video card has in my experience almost always resulted in an immediate freeze or spontaneous reboot.

A couple of things to try - new vid card driver (roll back to a previous one if you have the latest).  Try to get a vid card utility that cranks up the video card fan to a higher speed.  Make sure the video card heatsink hasn't detached from the GPU chip.  If your video card relies on a dedicated power cable from the PSU, make sure no other devices are also connected on that line (no hard drives, no fans, NOTHING).  Disconnect and reconnect the power cable to the video card.

If it still locks up on rthdrbl, then you could try removing and replacing the vid card heatsink after cleaning it and then adding new thermal paste.  If that doesn't work, then it's either a dead video card or something else is broken

[wardog38]

OKAY BRO HERE WE GO pc will shut it self off to protect itself (scary) so run these programs they are all free GAMEBOOSTER.COM CCLEANER ADVANCED SYSTEM CARE make sure your moitors not set to shut down after a certain time 

[SNO]

wardog, thanks I already use Glary utilities, ccleaner and gamebooster, and yes I have had these issues without using gamebooster and without av running, so I think that as eagl said and if I could get the time to play and record temps and such that it probaly is the video card.