...Sorry your family has been treated badly........ might I inquire what has brought this post?
After making 20 attempts in which three different professionals verified we are sending
as much and all the information required, DFAS continues to deny claims for over $20,000 which they are obligated to pay us. Their excuse is either A. You didn't send us proof of "x." (Which just happens to be in the packet they send back with the, "excuse") or B. You were never ordered to travel to "x," therefore your claim is denied (Once again, the order just happens to be in the packet they send back with the, "excuse"). And now, the cherry on the cake. After retiring, the VA is claiming we owe them money for misuse of funds when in fact we have never received money from them....
Therefore, Dave, I hope your military career is better than the one our family experienced.