wow I didnt realise we had so many marxists around here, apparently offering goods or services for profit is now evil! 
what exactly is "wrong" and needs "cracking down on"? 
Well cracking down isn't my phrase, but what's wrong is really a fairly lengthy list to be honest with you. I understand that you work for an insurance company, but that doesn't mean that you need to wear blinders about policies that are wrong man. I'm not saying that all of insurance is wrong either, in general, it's a very good thing. I'm also aware that it's abused on both sides of the equation as well, I'm not under any illusions about that. I'm also not saying that everyone who works for the industry is a bad person or at fault for any of the policies. I worked for a rental car agency for a while, and I am very familiar with corporate greed that is really the heart of the issue here. I'm also just as familiar with the fact that the employees don't make policy and are not responsible for the bad ones that come down the pipe.
However, wrong is wrong man, and some things that are simply wrong should be obvious to any reasonable person, regardless of whether they'll admit to it or not due to, say, professional bias. I'm not trying to say you're a bad guy at all man, or blame you for what the industry does either. I'm just saying that a number of the policies that insurance companies carry out are wrong, obviously wrong, and need changing. Nobody needs to be demonized because of that, or should take offense at it being pointed out.