Low Frame Rate After Loading an Arena Until I Alt-Tab

[katanaso]

I started using an Asus 5850 video card a few weeks ago, and each time I load an arena, I get a very choppy mid-30's frame rate until I alt-tab out and back into the game.  At that point, the frame rate jumps up to the monitor refresh rate (75hz on my 2209wa) and gameplay is smooth.  It also stays in the 70's the entire time I'm playing.

I didn't have this issue with my 4870's, either single or in Crossfire.

Has anybody else experienced this?


mir 

[Skuzzy]

A DXDIAG would be most helpful.  I am thinking this could be related to something other than the video card.

[katanaso]

Sure thing.  I'll post one tonight.  I figured I'd throw out the question while taking a few minutes away from work.

Thanks.

[katanaso]

Sent you an email, Skuzzy, but I'll post it here too:

------------------
System Information
------------------
Time of this report: 4/9/2010, 18:26:47
       Machine name: AD-PC1
   Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
           Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
       System Model: EP45-UD3P
               BIOS: Award Modular BIOS v6.00PG
          Processor: Intel(R) Core(TM)2 Duo CPU     E8400  @ 3.00GHz (2 CPUs), ~3.7GHz
             Memory: 8192MB RAM
Available OS Memory: 8190MB RAM
          Page File: 1465MB used, 19010MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7600.16385 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: ATI Radeon HD 5800 Series
       Manufacturer: ATI Technologies Inc.
          Chip type: ATI display adapter (0x6899)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_6899&SUBSYS_03301043&REV_00
     Display Memory: 4071 MB
   Dedicated Memory: 1011 MB
      Shared Memory: 3059 MB
       Current Mode: 1680 x 1050 (32 bit) (76Hz)
       Monitor Name: Dell DELF011 (EDID Override)
      Monitor Model: unknown
         Monitor Id: DELF011
        Native Mode: 1680 x 1050(p) (76.418Hz)
        Output Type: DVI
        Driver Name: atiu9p64 aticfx64 aticfx64 atiu9pag aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver File Version:  ()
     Driver Version: 8.702.0.0
        DDI Version: 10.1
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: , 0 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B71EE2-2BD9-11CF-3C64-3123A1C2C535}
          Vendor ID: 0x1002
          Device ID: 0x6899
          SubSys ID: 0x03301043
        Revision ID: 0x0000
 Driver Strong Name: oem4.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:8.702.0.0:pci\ven_1002&dev_6899
     Rank Of Driver: 00E62001
        Video Accel: ModeMPEG2_A ModeMPEG2_C
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: Speakers (ASUS Xonar D1 Audio Device)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: PCI\VEN_13F6&DEV_8788&SUBSYS_834F1043&REV_00
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: cmudaxp.sys
         Driver Version: 5.12.0001.0008 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 10/19/2009 17:10:54, 1257472 bytes
            Other Files:
        Driver Provider: ASUSTeK
         HW Accel Level: Basic
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: Yes
 EAX(tm) 2.0 Listen/Src: Yes, Yes
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: S/PDIF Pass-through Device (ASUS Xonar D1 Audio Device)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: PCI\VEN_13F6&DEV_8788&SUBSYS_834F1043&REV_00
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: cmudaxp.sys
         Driver Version: 5.12.0001.0008 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 10/19/2009 17:10:54, 1257472 bytes
            Other Files:
        Driver Provider: ASUSTeK
         HW Accel Level: Basic
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
            Description: Microphone (ASUS Xonar D1 Audio Device)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: cmudaxp.sys
         Driver Version: 5.12.0001.0008 (English)
      Driver Attributes: Final Retail
          Date and Size: 10/19/2009 17:10:54, 1257472 bytes
              Cap Flags: 0x0
           Format Flags: 0x0

            Description: Aux (ASUS Xonar D1 Audio Device)
  Default Sound Capture: No
  Default Voice Capture: No
            Driver Name: cmudaxp.sys
         Driver Version: 5.12.0001.0008 (English)
      Driver Attributes: Final Retail
          Date and Size: 10/19/2009 17:10:54, 1257472 bytes
              Cap Flags: 0x0
           Format Flags: 0x0

            Description: Stereo Mix (ASUS Xonar D1 Audio Device)
  Default Sound Capture: No
  Default Voice Capture: No
            Driver Name: cmudaxp.sys
         Driver Version: 5.12.0001.0008 (English)
      Driver Attributes: Final Retail
          Date and Size: 10/19/2009 17:10:54, 1257472 bytes
              Cap Flags: 0x0
           Format Flags: 0x0

            Description: Line In (ASUS Xonar D1 Audio Device)
  Default Sound Capture: No
  Default Voice Capture: No
            Driver Name: cmudaxp.sys
         Driver Version: 5.12.0001.0008 (English)
      Driver Attributes: Final Retail
          Date and Size: 10/19/2009 17:10:54, 1257472 bytes
              Cap Flags: 0x0
           Format Flags: 0x0

            Description: Wave (ASUS Xonar D1 Audio Device)
  Default Sound Capture: No
  Default Voice Capture: No
            Driver Name: cmudaxp.sys
         Driver Version: 5.12.0001.0008 (English)
      Driver Attributes: Final Retail
          Date and Size: 10/19/2009 17:10:54, 1257472 bytes
              Cap Flags: 0x0
           Format Flags: 0x0

[Skuzzy]

Check with Dell to see if they have an upgraded video card driver.  Also make sure you are not running the Catalyst Control Center in the system tray.

[TequilaChaser]

Check with Dell to see if they have an upgraded video card driver.  Also make sure you are not running the Catalyst Control Center in the system tray.

Skuzzy, think he only has a Dell Monitor? "DELL UltraSharp 2209WA 22-inch "

did you mean for him to check and see if they had an updated monitor driver?  NOTE- His DXDIAG is showing a different Monitor name/model than he stated in the OP...

also, I was thinking ATI CCC as well, I know alot of people use it, even though it's recommend not to...... mir, have you tried to use a version 1 step back from the newest?

or do you have all that hydravision and extra ATI stuff running as well besides Catalyst Control Center ( ATI CCC )

are you using DVI, HDMI or AGP adapter?  for Monitor connection.......  

do you have the sound enabled/installed on your new 5850 videocard? possibly causing interference?

[katanaso]

You mean monitor driver?  I could try an older driver, but it limits the refresh to 59hz, which then introduces some other issues.  I have to use something that forces triple buffering on for Direct3D or I get microstutters.  

I guess there's a well documented problem with Windows 7 and monitors being reported at 59hz instead of 60hz, since they're 59.94 and rounded down...

TC -- the monitor driver is custom to take advantage of the 75hz refresh rate capability of the monitor, so it has that odd name.

I've been using CCC to customize the settings like AA, but I don't use hydravision or the other stuff now.  I'll verify tonight.  I also disabled the audio drivers first thing.  The connection is DVI. 

The version of CCC is from 10.2, so it's a version back from the latest release.  I hesitate to go to 10.3 after reading problems people are having with it.

The only new piece of software that I can think of is MSI Afterburner to set the clocks and voltage of the card, but I'm not OCing much, and it happens when running at stock speeds and voltages.

[TequilaChaser]

I guess there's a well documented problem with Windows 7 and monitors being reported at 59hz instead of 60hz, since they're 59.94 and rounded down...

TC -- the monitor driver is custom to take advantage of the 75hz refresh rate capability of the monitor, so it has that odd name.

must be something with the Newer DELL Monitors

my old DELL UltraSharp 19" ( non widescreen ) has no problem with Windows 7 64 bit Ultimate and using the 75 hz refresh  ( only get 70 hz when logged into my WinXP OS )  granted I am only using 1280 x1024 screen res...... on an Old ASUS ATI 3870 512 meg vidcard

NOTE - I had to make sure I uninstalled/disabled the sound device built into the videocard  back when I built this PC in 08....

I do however use a driver for my monitor instead of using plug n Play or a generic driver....... Think Skuzzy has mentioned a one time this will allow for longer monitor life ( or something to that effect )

Yes, Windows 7 does have some either NEW or Strange habits that I guess we all will have to get used to or learn the internals of how it operates.....

hope you find a fix, I just let Aces High use all the capabilities it has that my vidcard offers,  tried the CCC and the TrayTools but done away wih them long ago.....

[Skuzzy]

Sorry.  Not the monitor driver, but the video card driver.

EDIT:  Does the overclock tool stay resident in background all the time?

[katanaso]

Actually, it's with almost every native 60hz LCD and Windows 7.  Google "Windows 7 and 59hz" and you'd be shocked at how common the issue is.  It doesn't seem to be a problem with resolutions above 60hz though, like your 19" that can run at 75hz.

Skuzzy -- There is one newer driver version out; 10.3.  I can always try it.

The OC tool is resident.  I'll disable it, make sure it's not running in the background, and see if the problem still exists.  If it does, then I'll update the drivers.  If not, then we found the problem.

Thanks guys.