monitor goes black

[Evileyes]

Hi everybody

I am brand new, signed on three days ago, and already have a major problem; after being in the game maybe two minutes my monitor goes completely black and nothing works except to do a forced shutdown with the tower's power switch. The sounds are still there but no video. I have been playing on Fighter Ace previously with no problems; I am running Windows 7 on Gateway machine: two years old, 3 GB ram, 2.5 GHZ processor etc. Any ideas?
Thanks in advance.

Evileyes

[Skuzzy]

EvilEyes, could you post up a DXDIAG output?

I will speculate as to what could be the issue.

1)  Your computer does not have the monitor INF file loaded and the video card is using the wrong vertical refresh rate for the game resolution chosen.

2)  The video is overheating and shutting down.

3)  The cable from the video card to the monitor has a problem.

Those are best guesses until a DXDIAG is posted.  Thank you.

[Evileyes]

Skuzzy
I think this is it...first time I had heard of DXDIAG so here goes.
Evileyes

-----------------
System Information
------------------
Time of this report: 5/24/2010, 17:01:43
       Machine name: HUGHSMITH-PC
   Operating System: Windows 7 Home Premium 32-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909)
           Language: English (Regional Setting: English)
System Manufacturer: Gateway
       System Model: FX530
               BIOS: Default System BIOS
          Processor: Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz (4 CPUs), ~2.4GHz
             Memory: 3072MB RAM
Available OS Memory: 3068MB RAM
          Page File: 1121MB used, 5012MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7600.16385 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: The file atiumdag.dll,atiumdva.cap,atitmmxx.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: Radeon X1950 CrossFire Edition
       Manufacturer: ATI Technologies Inc.
          Chip type: ATI Radeon Graphics Processor (0x7240)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_7240&SUBSYS_0D021002&REV_00
     Display Memory: 1789 MB
   Dedicated Memory: 510 MB
      Shared Memory: 1278 MB
       Current Mode: 1920 x 1200 (32 bit) (59Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: FPD2485W
         Monitor Id: GWY09B6
        Native Mode: 1920 x 1200(p) (59.950Hz)
        Output Type: DVI
        Driver Name: atiumdag.dll,atiumdva.cap,atitmmxx.dll
Driver File Version: 8.14.0010.0647 (English)
     Driver Version: 8.593.100.0
        DDI Version: 9Ex
       Driver Model: WDDM 1.0
  Driver Attributes: Final Retail
   Driver Date/Size: 2/10/2010 22:17:14, 3839488 bytes
        WHQL Logo'd: No
    WHQL Date Stamp: None
  Device Identifier: {D7B71EE2-3100-11CF-3571-082DA1C2C535}
          Vendor ID: 0x1002
          Device ID: 0x7240
          SubSys ID: 0x0D021002
        Revision ID: 0x0000
 Driver Strong Name: oem15.inf:ATI.Mfg.NTx86.6.0:ati2mtag_R580:8.593.100.0:pci\ven_1002&dev_7240&subsys_0d021002
     Rank Of Driver: 00F60001
        Video Accel: ModeMPEG2_A ModeMPEG2_C
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------

[Skuzzy]

As I suspected, your computer does not have the monitor INF file loaded.  You are using the "Generic PnP Monitor" INF.  For the most part, that will work, but it could cause sync issues between the video card and the monitor.

The monitor INF can be obtained from the monitor manufacturer, or possibly Gateway.