Alt-S screen shot issue.

[2Slow]

Since the most recent update or two I have had an issue with screen shots.  The screen will freeze, sounds and vox will do a repeat echo, and then I lose video signal to the monitor.  Alt-tab, Alt-F4, ctrl-alt-del have no effect on the system.  A hard reboot is needed to regain the system.

I have experienced this with low and hires settings.  I have removed all films and screen shots from the HTC location.  I do have the latest video drivers for my video card.  I have the latest drivers for everything.  Below is my dxdiag (abbreviated to fit forum):

------------------
System Information
------------------
Time of this report: 6/4/2010, 18:42:26
       Machine name: JOEY
   Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100216-1514)
           Language: English (Regional Setting: English)
System Manufacturer: n/a
       System Model: Product Name
               BIOS: )Phoenix - Award WorkstationBIOS v6.00PG
          Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz
             Memory: 2048MB RAM
          Page File: 529MB used, 1739MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
  DirectX Files Tab: No problems found.
      Display Tab 1: The file ati2dvag.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.
        Sound Tab 1: The file ALCXWDM.SYS is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.
          Music Tab: No problems found.
          Input Tab: No problems found.
        Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (n/a)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
        Card name: ATI Radeon HD 2600 Series
     Manufacturer: ATI Technologies Inc.
        Chip type: ATI Radeon Graphics Processor AGP (0x9587)
         DAC type: Internal DAC(400MHz)
       Device Key: Enum\PCI\VEN_1002&DEV_9587&SUBSYS_00281545&REV_00
   Display Memory: 512.0 MB
     Current Mode: 1280 x 1024 (32 bit) (75Hz)
          Monitor: Plug and Play Monitor
  Monitor Max Res: 1600,1200
      Driver Name: ati2dvag.dll
   Driver Version: 6.14.0010.6983 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail
 Driver Date/Size: 7/14/2009 20:27:52, 336896 bytes
      WHQL Logo'd: No
  WHQL Date Stamp: None
              VDD: n/a
         Mini VDD: ati2mtag.sys
    Mini VDD Date: 7/14/2009 22:20:10, 4407808 bytes
Device Identifier: {D7B71EE2-D6C7-11CF-B26D-2220A1C2CB35}
        Vendor ID: 0x1002
        Device ID: 0x9587
        SubSys ID: 0x00281545
      Revision ID: 0x0000
      Revision ID: 0x0000
      Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV8_A ModeWMV9_A
 Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                   {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
         Registry: OK
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled
DDraw Test Result: Not run
 D3D7 Test Result: Not run
 D3D8 Test Result: Not run
 D3D9 Test Result: Not run

     Name: ATI Radeon HD 2600 Series
Device ID: PCI\VEN_1002&DEV_9587&SUBSYS_00281545&REV_00\4&384EA2E1&0&0008
   Driver: C:\WINDOWS\system32\DRIVERS\ati2mtag.sys, 6.14.0010.6983 (English), 7/14/2009 22:20:10, 4407808 bytes
   Driver: C:\WINDOWS\system32\DRIVERS\ati2erec.dll, 1.00.0000.0019 (English), 7/14/2009 19:19:52, 53248 bytes
   Driver: C:\WINDOWS\system32\ati2dvag.dll, 6.14.0010.6983 (English), 7/14/2009 20:27:52, 336896 bytes
   Driver: C:\WINDOWS\system32\ati2cqag.dll, 6.14.0010.0436 (English), 7/14/2009 19:14:04, 614400 bytes
   Driver: C:\WINDOWS\system32\Ati2mdxx.exe, 6.14.0010.2495 (English), 7/14/2009 20:10:14, 26112 bytes
   Driver: C:\WINDOWS\system32\ati3duag.dll, 6.14.0010.0685 (English), 7/14/2009 19:58:56, 3281408 bytes
   Driver: C:\WINDOWS\system32\ativvaxx.dll, 6.14.0010.0231 (English), 7/14/2009 19:44:06, 2053888 bytes
   Driver: C:\WINDOWS\system32\atiicdxx.dat, 6/10/2009 10:54:20, 197655 bytes
   Driver: C:\WINDOWS\system32\ativva5x.dat, 7/14/2009 19:43:46, 3 bytes
   Driver: C:\WINDOWS\system32\ativva6x.dat, 7/14/2009 19:43:46, 887724 bytes
   Driver: C:\WINDOWS\system32\amdpcom32.dll, 6.14.0010.0023 (English), 7/14/2009 19:27:44, 49664 bytes
   Driver: C:\WINDOWS\system32\atimpc32.dll, 6.14.0010.0023 (English), 7/14/2009 19:27:44, 49664 bytes
   Driver: C:\WINDOWS\system32\atiadlxx.dll, 6.14.0010.1051 (English), 7/14/2009 19:21:02, 159744 bytes
   Driver: C:\WINDOWS\system32\ativvaxx.cap, 7/14/2009 19:43:48, 241920 bytes
   Driver: C:\WINDOWS\system32\ATIDDC.DLL, 6.14.0010.0008 (English), 7/14/2009 20:06:58, 53248 bytes
   Driver: C:\WINDOWS\system32\atitvo32.dll, 6.14.0010.4200 (English), 7/14/2009 19:20:36, 17408 bytes
   Driver: C:\WINDOWS\system32\ativcoxx.dll, 6.13.0010.0005 (English), 11/9/2001 09:01:04, 24064 bytes
   Driver: C:\WINDOWS\system32\ati2evxx.exe, 6.14.0010.4226 (English), 7/14/2009 20:08:26, 602112 bytes
   Driver: C:\WINDOWS\system32\ati2evxx.dll, 6.14.0010.4178 (English), 7/14/2009 20:09:48, 155648 bytes
   Driver: C:\WINDOWS\system32\atipdlxx.dll, 6.14.0010.2558 (English), 7/14/2009 20:10:44, 204800 bytes
   Driver: C:\WINDOWS\system32\Oemdspif.dll, 6.15.0006.0006 (English), 7/14/2009 20:10:26, 155648 bytes
   Driver: C:\WINDOWS\system32\ati2edxx.dll, 6.14.0010.2514 (English), 7/14/2009 20:10:02, 43520 bytes
   Driver: C:\WINDOWS\system32\atikvmag.dll, 6.14.0010.0109 (English), 7/14/2009 19:23:16, 561152 bytes
   Driver: C:\WINDOWS\system32\atifglpf.xml, 6/4/2009 15:37:46, 7167 bytes
   Driver: C:\WINDOWS\system32\ATIDEMGX.dll, 2.00.3482.38669 (English), 7/14/2009 20:29:00, 446464 bytes
   Driver: C:\WINDOWS\system32\aticaldd.dll, 6.14.0010.0368 (English), 7/14/2009 19:20:58, 3289088 bytes
   Driver: C:\WINDOWS\system32\aticalrt.dll, 6.14.0010.0368 (English), 7/14/2009 19:22:54, 45056 bytes
   Driver: C:\WINDOWS\system32\aticalcl.dll, 6.14.0010.0368 (English), 7/14/2009 19:22:38, 45056 bytes
   Driver: C:\WINDOWS\system32\atibtmon.exe, 2.00.0000.0000 (English), 5/11/2009 15:35:28, 118784 bytes
   Driver: C:\WINDOWS\system32\atiok3x2.dll, 6.14.0010.8870 (English), 7/14/2009 19:18:06, 376832 bytes
   Driver: C:\WINDOWS\system32\atioglxx.dll, 6.14.0010.8870 (English), 7/14/2009 19:48:12, 12693504 bytes
   Driver: C:\WINDOWS\system32\atiiiexx.dll, 6.14.0010.4006 (English), 7/14/2009 20:00:14, 311296 bytes
   Driver: C:\WINDOWS\atiogl.xml, 6/26/2009 15:38:48, 18440 bytes
   Driver: C:\WINDOWS\system32\ATIODCLI.exe, 1.00.0000.0001 (English), 2/3/2009 14:52:02, 45056 bytes
   Driver: C:\WINDOWS\system32\ATIODE.exe, 1.00.0000.0001 (English), 2/18/2009 11:55:20, 294912 bytes

[Obie303]

Are you trying to take a screen shot from a film or when you are on-line?  Not sure if makes a difference though.

[2Slow]

Are you trying to take a screen shot from a film or when you are on-line?  Not sure if makes a difference though.

On-line or off-line in game.

[Obie303]

Try this.  Use the film viewer.  I don't take screen shots from the game itself.  They are always from a film.

From the film viewer,
Set up the picture you want to print.  (Angles, icons off or on, etc, etc)
Hit full screen image.  Now the picture should cover your monitor.
Hit Alt + Print screen.
Open program for paint.  i.e. MSPaint.
Hit Ctl + V.
The image can now be saved into a file or used on-line (photobucket, imageshack, etc. etc.)

Hope this helps.

[2Slow]

Try this.  Use the film viewer.  I don't take screen shots from the game itself.  They are always from a film.

From the film viewer,
Set up the picture you want to print.  (Angles, icons off or on, etc, etc)
Hit full screen image.  Now the picture should cover your monitor.
Hit Alt + Print screen.
Open program for paint.  i.e. MSPaint.
Hit Ctl + V.
The image can now be saved into a file or used on-line (photobucket, imageshack, etc. etc.)

Hope this helps.

Yes, this will work.  However, I don't care to film and browse to the action point I wanted to capture.  I think the Alt-S should function.  It is a feature.

I was looking for some input from tech support on this.

[Skuzzy]

We have no control over what happens when we ask the video card to give us a screen print of the current frame buffer.  It sounds to me like something is interfering with the process.  ATI Catalyst Control Center perhaps?

Some anti-virus or file security software?

[2Slow]

We have no control over what happens when we ask the video card to give us a screen print of the current frame buffer.  It sounds to me like something is interfering with the process.  ATI Catalyst Control Center perhaps?

Some anti-virus or file security software?

Thanks Scuzzy.  I needed a direction to proceed in.  I shall now proceed to slap the machine around some more.

[Ack-Ack]

Sometimes if you have a lot of screenshots in your AH root folder and take a screenshot you may encounter some freezing that could last a few seconds to a couple of minutes.  Clearing the screenshots out of your AH folder will resolve this issue, if it's what you're experiencing.


ack-ack

[2Slow]

Sometimes if you have a lot of screenshots in your AH root folder and take a screenshot you may encounter some freezing that could last a few seconds to a couple of minutes.  Clearing the screenshots out of your AH folder will resolve this issue, if it's what you're experiencing.


ack-ack

Per my opening post, been there and done that already.  Thanks for the suggestion.

[2Slow]

We have no control over what happens when we ask the video card to give us a screen print of the current frame buffer.  It sounds to me like something is interfering with the process.  ATI Catalyst Control Center perhaps?

Some anti-virus or file security software?

I suspect either the ATI CCC is having an issue or it may be a .Net issue.  Off to more fun.

[2Slow]

   All is well now.  Uninstalled ATI CCC.  Screen shots now work properly.