Avoid the G940 like the Plague

[humble]

What a total piece of junk. I unloaded and reloaded the "improved" software and it totally porked the JS. For a company (any company) to release a "flagship" product this poorly done is an indication they deserve to go out of business. This is a horrific product deserving of zero support in the flight sim community, the sooner they are gone the better off every other vendor is....just a pathetic offering.

[hlbly]

What a total piece of junk. I unloaded and reloaded the "improved" software and it totally porked the JS. For a company (any company) to release a "flagship" product this poorly done is an indication they deserve to go out of business. This is a horrific product deserving of zero support in the flight sim community, the sooner they are gone the better off every other vendor is....just a pathetic offering.

While my experience is a bit different . I must agree with his recommendation , and company assesment . so +1

[SectorNine50]

Any details as to why it's a piece?

[hlbly]

It is buggy as hell . Reversal bug many people reporting return to center problems software for profiles is not good . Many people reporting throttle and pedal spiking problems . Many people reporting over heating issues . Support is slow and unresponsive to customer concerns .

[Wagger]

Okay let me guess.  You don't like it.  I have the G940 and have had a few problems with it but overall I really love it.  I had to send it back once but the companies response was quick.  I have had no problems getting answers from Logitech support. It just came out recently and I understand the frustration some people feel.  I demand good service when I spend good money on something but I realize that it is a new product and it will take some time to get every thing down and running right.  I believe there are definite areas that the product can be improved.  Especially in the software support for the stick.  But so far it is hands down better than my X52 which I had for 4 years.  Don't get me wrong I really loved my X52 but it can not touch this stick.  My buck nine eighty.


 

[humble]

The bottom line here is simple, the product was released prematurely and suffers from a wide range of problems. Any minimal level of testing across different games and OS would have revealed these issues in less then 72 hours IMO. Since I find it hard to believe that the development team never actually used/tested the offering I'm forced to conclude they followed the criteria of "good enough" with enough as a very minimal standard. The USB connectivity problems are substantial and beyond anything it's competition is dealing with. Issues regarding basic calibration of components and centering/spiking are all preproduction issues that you solve before you take the product to market. To further compound the problems with a firmware/software "fix" that really isn't just reinforces my perception that the company either just doesn't care or that those in charge are simply incompetent.

I don't think that its at all unreasonable to have expectations that the product will work "reasonably" well out of the box and have any basic calibration, spiking, centering and connectivity issues resolved prior to being introduced to the market place. This isn't a question of personal preference or ergonomics, it's an issue of does it work correctly in the broadest sense of the term...and the answer is it does not. You should not have to spend hours trying to "tweak" a HOTAS to get basic and correct functionality.

You can plug any competitors offering in and get correct functionality right out of the box (after drivers are loaded). I would expect no less from the G940 and it fails miserably...

As for the X52 (and I had the X36/45 and 52). The X36 was the best of the 3 and outside of the FFB and split throttle all 3 are head and shoulders over the G940. Simple stuff like no clear centering on the "trim" tabs or even having "trim" off the true HOTAS...most of us map trim on a hat just so its on the stick proper (and yes the G940 has plenty of options to do so) but the hat on back of the X52 throttle was perfect for trim IMO. Aince I own one I hope they figure it out and i'll slog thru figuring it all out....but would I buy one again or recommend it...never.

[FLS]

I'm with Wagger on this. It's not the best stick I have but it's the most fun to fly with when it's not screwed up by a hasty update.

[Ack-Ack]

I'm with Wagger on this. It's not the best stick I have but it's the most fun to fly with when it's not screwed up by a hasty update.

Humble and others are right though, regardless if this is the first generation of the G940 or not, for the price they are charging and presenting them as high end devices, they should work flawlessly out of the box. 

When CH released the first force feedback joystick over 15 years ago, it worked flawlessly out of the box.  Any issues that arose from it were due to not having the serial ports not properly configured and not because of the device themselves.  I guess that's the difference between a well manufactured product from the US and a crappily manufactured product from China. 

When it came to get new controllers last month after my 10 year old CH gear started to go south, I got CH gear again after reading the headaches humble was going through and from the others that had posted in the Logitech forums.


ack-ack

[Tec]

Sorry to hear.  The 940 looked sweet enough that I had contemplated giving Logicrap one last chance if I ever decided to go to a HOTAS system.  That chance is now gone.  How a company can pump out total crap for so long is beyond me.

[Pongo]

Humble, get a thrustmaster warthog for me and try that out next.
We really do appreciate you stepping in the line of fire like this for us.

[gyrene81]

Humble, get a thrustmaster warthog for me and try that out next.
We really do appreciate you stepping in the line of fire like this for us.

+1 great idea....   

I'd like to know how it works out. Thing looks sweet but if it's not better than the $40 Thrustmaster I have now, I'll just keep saving my pennies until I can afford a CH set.

[humble]

Sometimes you just need to give stuff a try. I've got no problem in that regard, the flip side is passing an honest assessment along. It's well made....but poorly designed. For my sake they hopefully will get it right eventually....but would I buy one again....nada.

[hlbly]

Okay let me guess.  You don't like it.  I have the G940 and have had a few problems with it but overall I really love it.  I had to send it back once but the companies response was quick.  I have had no problems getting answers from Logitech support. It just came out recently and I understand the frustration some people feel.  I demand good service when I spend good money on something but I realize that it is a new product and it will take some time to get every thing down and running right.  I believe there are definite areas that the product can be improved.  Especially in the software support for the stick.  But so far it is hands down better than my X52 which I had for 4 years.  Don't get me wrong I really loved my X52 but it can not touch this stick.  My buck nine eighty.


 

Wrong I do like it . After the update my usb connectivity issues are gone . Stays calibrated . I dont even have it calibrated in AH2 . I get linear response as far as return to center goes in regards to airspeed . Curious thing is in a GV it doesn't do that . My only gripe about ffb still isn't with with logitech . As for slow response . They had people screaming about all of the issues and it took what 8 or 9 months to get a software update . We still have to wait to get full functionality until the 6.0 software is released . Who knows how long until that happens .  All of that for a hotas we spent $300.00 for ? No if I go back to the date of purchase and  know what I know now , I would pass on it . I went without a lunch for almost 6 months to buy this , fortunately I got some gut since I retired and it didn't hurt <too much> .

[hlbly]

Humble and others are right though, regardless if this is the first generation of the G940 or not, for the price they are charging and presenting them as high end devices, they should work flawlessly out of the box. 

When CH released the first force feedback joystick over 15 years ago, it worked flawlessly out of the box.  Any issues that arose from it were due to not having the serial ports not properly configured and not because of the device themselves.  I guess that's the difference between a well manufactured product from the US and a crappily manufactured product from China. 

When it came to get new controllers last month after my 10 year old CH gear started to go south, I got CH gear again after reading the headaches humble was going through and from the others that had posted in the Logitech forums.


ack-ack

Amen brother . I bought one of them 2 months after they came out 3 months after I bought my first computer . I followed the instructions and it was working flawlessly within 20 minutes of me getting it home ! Which it continued to do until gameport became obsolete .

[Plazus]

Ive been using a Logitech Extreme 3D Pro and luckily for me, I have had almost no issues with it. The only problem I had was that occasionally one of the buttons on the base of the joystick would be unresponsive. The joystick itself feels smooth enough for me and have had no calibration issues. I suppose that I was fortunate to get a good quality stick. Im thinking about going for a CH set in the future when I am making more money at a REAL job instead of at a grocery store.