Gyrene, you need a lesson in economics mate, Customer is annoyed cos he is not getting what he is paying for, if I want to fly in the mid I would cos thats always at 20/100 u buffoon! Cos I have friends in here and am a member of a squad i naturally want to fly with them.
Tell your butties to fly midwar with you, problem solved.
I work on an MPLS network with over a 1000 users on it within the aerospace industry, I know the cost of running leased lines, you are most obviously doing something outside of the IT industry, if HTC have a set of accounts available for us all to have a look at then the above statement might hold some water, until then don't try arse kissing around an economical subject that you obviously do not have a clue what you are spouting about.
Obviously you are not in the IT industry nor do you have an inkling of anything business related, because it's not lease lines to which I referred. In case it escaped you in your haste to appear to have some intellect, HTC is not an ISP. The business end to which I referred is the cost of salaries, office, servers, utilities, office equipment, taxes, etc... all part of being a small business. Again, do the math.