Author Topic: serious issue ESET  (Read 900 times)

Offline ink

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serious issue ESET
« on: August 19, 2010, 12:08:02 AM »
      well I got a virus, don't know what kind, when I did a search it would direct me to some spam page, I run
Advance system care, threatfire, and iobit, ( I believe I got the virus running, after I logged off and never turned the security back on)  anyway I run ASC, every thing I have, does not find anything, I download malewarebytes it finds a virus I delete it, seems to go away, it works for a bit but then the spam pages start up again,
   I remember people talking about ESET so I do the online virus scan, it says it finds a virus, so I do whats recommended and delete it,   restart my system and now It will not start it goes all the way through up until windows loading screen, then restarts itself, I am on my wife's system and while I have been typing this it started and restarted at least 20 times, I went into BIOS and put it into default.

I am no computer wizard for sure I built this system but that's easy, this I have no clue.... :headscratch:

ESET help is a joke.


anyone here have a clue as to what I need to do besides kick it into next week?

Offline Nwbie

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Re: serious issue ESET
« Reply #1 on: August 19, 2010, 12:27:49 AM »
you still have your windows disk?
Start your computer with the windows disk and do a repair to see what you deleted.
Skuzzy-- "Facts are slowly becoming irrelevant in favor of the nutjob."

Offline ink

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Re: serious issue ESET
« Reply #2 on: August 19, 2010, 12:29:46 AM »
you still have your windows disk?
Start your computer with the windows disk and do a repair to see what you deleted.


I do, I will try but I did not even realize that could be done :furious im such a tard sometimes

Offline Chalenge

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Re: serious issue ESET
« Reply #3 on: August 19, 2010, 12:35:57 AM »
Since you have confirmed that you are infected I would recommend formatting and starting over. It will probably be quicker anyway. You dont have any kind of backup strategy?
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Offline Ghastly

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Re: serious issue ESET
« Reply #4 on: August 19, 2010, 12:39:45 AM »
EDIT-> ALL OF THIS APPLIES TO XP.  I HAVEN'T YET HAD TO CLEAN UP WIN 7, SO I DON'T HAVE ANY ADVICE THERE.

It sounds like one of the spamware programs that binds itself into winlogon or as a GINA.  Unfortunately, the first thing that most of this crapware does is damage the AV software so it can't work anymore.  And once it's damaged the AV, you're toast.  For about the last 18 months, what I've been seeing is crapware that loads several components simultaneously, each of which is constantly checking to make sure that the others are running.  As soon as it detects that one of the other processes is not running, it reinstalls that process.  I think the check runs with each timer tick, and you can't possibly kill both or all 3 processes fast enough that they aren't reinstalled, unless you use a tool like process explorer and "suspend" each and every process relating to it first, and then kill them off one at a time.  And then, you have to clear the registry BEFORE you remove the files related to the infection, or you risk Windows failing to boot.

Unfortunately, having messed it up - probably by removing the infected file but not the registry entries - you might be toast unless you are capable of dealing with an offline registry editor, like the one that comes with chpwnt (from http://pogostick.net/~pnh/ntpasswd/).

What I'd try if you don't think you know how to clean up winlogon via an offline registry editor (which sounds likely to be the case) is to try to boot into safe mode. I honestly doubt it will, but if it does, run MSCONFIG, and select the "Diagnostic Startup" option.   You can then reboot Windows in the normal mode, but it won't load ANYTHING that's not absolutely required.  The problem is that winlogon processes and GINA entries are considered necessary, so a) you might not be able to get into safe mode in the first place, and b) you might still not boot Windows in standard mode even with if you do.  Then, you can start cleaning up and scanning.

EDIT -> Sometimes you can use the system restore feature to recover the registry and system files to a point in time before when you were infected, but generally not.  Most often, along with killing any of the well-known AV's, the crapware destroys the system restore points previous to when it installed, so that you can't use them to recover.  I've had some successes in the past by finding copies of the registry in the hidden "System Volume Information" folder where system restore points are kept, but fixing Windows that way requires really knowing what you are doing. 

Honestly though, unless you are very good at dealing with infections and WILLING TO RISK THAT IT MIGHT NOT EVER BE REALLY AND TRULY REMOVED - I'd suggest

a) remove the now infected drive, get a new drive, install that in the system
b) Reinstall Windows (and eventually your applications)
c) MAKE SURE YOUR AV IS INSTALLED AND UP TO DATE!
d) reattach your old drive as a second drive.
e) AV scan it, Threatfire scan it, malwarebytes scan it, adaware (lavasoft) scan it, THEN
c) move your documents and any special folders and files (like AH settings) to the new drive.

Sorry dude.  Malware sucks. Those who write it suck more.  May their 8@115 be roasted over an eternal flame in the next life...

(3 replies while I was typing, maybe others have some good advice too)

<S>

« Last Edit: August 19, 2010, 12:47:49 AM by Ghastly »
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Offline ink

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Re: serious issue ESET
« Reply #5 on: August 19, 2010, 01:01:15 AM »
awesome Ghastly, I have a second drive, never thought of this. :huh

I was about to reinstall and lose everything, I have about 100 hours working in the blender program, on one project :O

Thank you very much :salute

Offline guncrasher

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Re: serious issue ESET
« Reply #6 on: August 19, 2010, 01:25:17 AM »
now disable your scrip and java.  use something like no scrip in mozzla fire fox and for just surfing use sandboxie will save you lots of headaches.


semp
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Offline Chalenge

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Re: serious issue ESET
« Reply #7 on: August 19, 2010, 03:34:15 AM »
You might consider using the old drive as a Acronis True Image drive after you get squared away. If your new drive is a Western Digital there is even a free version of True Image you can download.

http://support.wdc.com/product/downloaddetail.asp?swid=119&wdc_lang=en

What this does is create a secure zone on the hard drive that you wont normally be able to access but when a disaster like this happens it allows you to restore almost instantly (compared to reinstalling and so on) back to the last stored condition. It is important to keep it as up to date as possible but its also a lot better than going through what you are now.

Generally it can have you up and running in an hour or two.

EDIT: Not sure what you do with 'blender program' (?) but if its important enough you might want to go with something like Carbonite also. I deal with large AutoCAD (AeroCAD) files that could potentially lead to a lot of money in profits being lost so I lean more toward at least three backup strategies. Carbonite is unlimited storage for $55/yr and MozyHome for one gives you 2 GB free so its a good place to start learning about online backups.
« Last Edit: August 19, 2010, 04:06:41 AM by Chalenge »
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Offline Delirium

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Re: serious issue ESET
« Reply #8 on: August 19, 2010, 09:12:33 AM »
What I'd try if you don't think you know how to clean up winlogon via an offline registry editor (which sounds likely to be the case) is to try to boot into safe mode. I honestly doubt it will, but if it does, run MSCONFIG, and select the "Diagnostic Startup" option.  

That is probably your best bet... chances are, the system is hanging on boot because the it is looking for a virus that ESET cleaned up for you.

If you know windows fairly well, you can looking in msconfig and really differentiate from system and non system processes and do it manually instead.

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Offline ink

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Re: serious issue ESET
« Reply #9 on: August 19, 2010, 05:42:28 PM »
thanx guys for the help, I reformatted while keeping my files, seems to be good so far.

Blender is a 3d program for 3d modeling, and yes I need to start on line backing up, never trusted that before.

Again thanx :salute

Offline cattb

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Re: serious issue ESET
« Reply #10 on: August 19, 2010, 06:23:26 PM »
I use ghost, just because I have for years. There are others:Acronis,Paragon recovery,clonezilla.
If you have the hardrive space you can make a shadow copy or image of your OS and files. This will give you a backup to fall back on.
Inbetween you can back up your data from your software programs like your blender program. A key drive works good for back up also. If it is real important you may want to back up to 2 different sources, if it is extremly important you want to backup to a offsite source aside from a onsite backup.
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Offline ink

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Re: serious issue ESET
« Reply #11 on: August 19, 2010, 07:30:21 PM »
I use ghost, just because I have for years. There are others:Acronis,Paragon recovery,clonezilla.
If you have the hardrive space you can make a shadow copy or image of your OS and files. This will give you a backup to fall back on.
Inbetween you can back up your data from your software programs like your blender program. A key drive works good for back up also. If it is real important you may want to back up to 2 different sources, if it is extremly important you want to backup to a offsite source aside from a onsite backup.

thanx for the info :salute

Offline Tigger29

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Re: serious issue ESET
« Reply #12 on: August 20, 2010, 08:09:56 AM »
There is no need to do backups online... you can do it locally..  It's just that ideally you want a second hard drive to do it with.  With the price of 1TB hard drives approaching $50, there's really no excuse to not be backing up these days...

Offline Chalenge

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Re: serious issue ESET
« Reply #13 on: August 20, 2010, 12:55:05 PM »
The whole idea of online backups is so that you have backups offsite in case of a complete loss (flood or fire and so on). So it just depends on how important your files are to you and yes there is a need for online backups for a lot of people.
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Offline cattb

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Re: serious issue ESET
« Reply #14 on: August 20, 2010, 02:59:57 PM »
The whole idea of online backups is so that you have backups offsite in case of a complete loss (flood or fire and so on). So it just depends on how important your files are to you and yes there is a need for online backups for a lot of people.
Thanks Chalenge,l
 I think its called disaster recovery planning or something along those lines.
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