Malwarebytes and ComboFix are a must have for malware/spyware removal. I use it in both my stores
Not everyone has malwarebytes. Or bothers to keep it updated.
Problem is, when this happens the virus in question can block their use as was the case of my son, And about 75% of the people I end up helping out (friends family etc)
And often it wont let you access the internet to get them.
Which is why I keep an emergency toolbox flash drive.
In the case above. You actually have to first fix Windows Registry Shell value. Then run RKill . Great little tool that shuts down (but doesnt get rid of) anything that could be malicious
I put it on every machine I work on
http://download.bleepingcomputer.com/grinler/rkill.comAnd only then can you even bother trying to run Malwarebytes